Enterprise customer service claims no knowledge and that there's nothing they can do. Chad. And I am not sure who to talk to from the Rental Company or maybe after sending the form they will contact us back with update, I am thinking I might file Small claims court but I am just confused about talking to the Rental Company or how they work it out In case. We have answers! Fort Collins, Colorado Area. I was (2.5 months after the fact, on Oct. 15) presented with a fraudulent bill for $2751.91 which includes demonstrably more damage than the agent noted. Which is it #enterpriserentacar #nationalrentacar. Talk to us. I strongly suspect the agent pushed it in himself, as it appears this is a significant source or revenue for Enterprise and offsetting their rates. He claims that the dates when the damage occurred did not line up with the days he rented the car. I have a complete mess. Copyright 2021 Scripps Media, Inc. All rights reserved. Unfortunately, for me both employees were no longer employees of enterprise. Enterprise will make a FALSE Claim against you and blame it on You! Posting comments is now limited to subscribers only. She was huffing and puffing. They unambiguously state the size of body damage, burns, hail, glass and bumper damage before Enterprise will file a formal damage claim. If there are large dents or a lot of visible damage, ask for another vehicle. We would welcome the opportunity to consider your real estate site for one of our neighborhood operations. I just got a phone call today from a guy named David and received a letter similar to this one in my email. Pros. Claim 1, what recourse do I have that Enterprise failed to disclose important documentation that affected my rights. We got the same letter today. Filing a Response Let us know about your experience renting at an Enterprise Rent-A-Car location. Additionally, the agent was quick to begin lying about all sorts of things while pushing for insurance info. Thank you in advance for your cooperation. Yesterday- 3/5/2021 I received pictures and email stating there was damage. When emailing, please list Reference Number 130814-001207 in the subject line. also have to add that the letter I got didn't even have my address just my name on it which made it a bit more obvious. NEWS. 9 reviews . But the bottom line is: I did not damage the car. I have submitted a complaint to the SEC concerning our issue. I though it was fraud so I ignored it. Update: (Back in April I rented a vehicle with Enterprise. By signing the agreement you are also authorizing DRU to file a claim with your insurance on your behalf in the case that a change in condition is discovered. Enterprise charged my credit card $500 without my authorization, and my credit card company recently sided with me and credited my account. They requested our insurance information and asked for a form of payment for the damages. Its a whole mess. Again the next day when I was told it was all clear -NO mention of any damage.? The person demanded us to pay $1, 325.38 for a damage claimed. Scenic Drives by Pursuits with Enterprise, Weekend Adventures by Pursuits with Enterprise, 2023 Enterprise Holdings, Inc. All Rights Reserved. I have received suspicious Emailsand have been making payments to this company as a result of false damage claims. If you have an opinion you wish to share for publication, send . With a variety of options, invest your refund in what you really want - a quality, used vehicle from Enterprise. Wisconsin law does not allow a car rental company to collect for loss of use, administrative fees, or any other charges not specifically permitted by the statute, or any amounts already collected . Does he respond? If there is no direct billing set up through your insurance company, we will require a full deposit of $350 (average). In general, the BBB West Florida branch counts over 135 complaints. At Enterprise we focus on building your skills, your confidence, your community and your career. ComplaintsBoard.com is a leading complaint resolution website on the Internet. HOW WE WORK Need help collecting a debt? Press question mark to learn the rest of the keyboard shortcuts. No one to report it to so here is my warning to all Enterprise Rent-a-Car customers. Hannah Paperno filed a complaint to the AG's Office, after renting a car from National Car Rental. You'll learn how to be part of a team and how to succeed. Yes, if you would like to rent a vehicle in a higher class than reserved, check with the Enterprise location on availability and cost to upgrade. Angrily, I obtained this document when I returned the vehicle on November 8th, at 5:20PM, and it was emailed to me as part of the claim process started at that time. Reach out to your agent or the insurance claims department for details. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Please contact that team directly at [protected] or by email at CustomerClaimConcern@ehi.com. Welcome to the Damage Claim Payment Service! By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Brought the car back, no issues. A valid claim needs to be properly documented. As I saw the distress in her face I asked her what was wrong. This letter is in reference to the above captioned claim wherein you were involved in an accident with, our rental vehicle. I just had Enterprise do the same thing in PA. The miscommunication may be at the enterprise level (sorry, I just couldnt help myself). Scammers must have access to their database wild. We are able to offer you our lower insurance rates if you have documentation that you had an accident, are insured, and are not filing a claim. I did not damage the vehicle. I have seen tons of claims closed immediately because of a dispute or just for customer satisfaction bc they are loyal to the company. Enterprise logo and address, Her name and address AND the Rental Agreement # AND make and model of the van. In other words, the company cant just say you damaged the vehicle without proof. Save time, money and reduce the stress of your commute. The opinions expressed in reader comments are those of the author only and do not reflect the opinions of The Seattle Times. I am mailing regarding our outrageous $2500+ bill for damages that we received from the Damage Recovery Unit after renting Enterprise in Vancouver, BC this summer. Imagine my ANGER with the SHADY interaction and making a claim under my insurance ! Hello all concerned. The company left an official comment on this complaint. Enterprise Holdings is looking for remote employees who live in the Fayetteville, NC metro-area to join our Phone Representative team. Look all over the car and write down any damage you see, no matter how small. Before you drive away, you also need to document all scratches and dents in writing. Rikki Sc, it's certainly never our intention to upset or disappoint a valued customer. Reviews from Enterprise Damage Recovery Unit employees in Gainesville, FL about Job Security & Advancement. Thank you! I just received a similar letter 2 weeks ago. Calling tomorrow for follow up information will most likely be grounds for going past the 2 working days to request, as we did not make arrangements since the agent was unsure about my rights. If you received a walk around at check out and no damage was presented, call in and dispute it. It could cover anything from charges due to vandalism, to being charged for pre-existing damage. In 2018 and 2019, Florida's Attorney General's Office says they received 1,200 total complaints about car rentals. This material may not be published, broadcast, rewritten, or redistributed. Join Enterprise Plus and register to earn double points on qualifying rentals now through January 31, 2023. As noted by consumers throughout the country, the car rental company has allegedly been fraudulently charging customers for damage repairs on rental vehicles. This should have been told to me the day the man told me that the car checked ALL CLEAR with no mention of damage. We are not out to unfairly charge people. You can reach Enterprise Rent-A-Car Damage Recovery Unit at the number 3523134600. Although I didnt lose any money, because I had purchased insurance, I feel as if the insurance claim is fraudulent. Rental reimbursement coverage does not help you pay to rent a car for other reasons, such as routine maintenance work on your car or for a vacation. Latin America & Caribbean Car Rental Locations. The company left an official comment to this complaint. Only Enterprise can. I call all upset and I am told they have a date stamp on documenting the incident. Plus Your Points is back! 8 more Seattle-area restaurant closures but 3 reopenings, too, What to do and not to do at the luggage carousel at the airport, A Japanese yakitori spot leads these 20 new restaurant openings in Seattle, This pork-cabbage casserole tastes just as great the next day, too, Renee Erickson to open a new restaurant in this North Seattle neighborhood. The timeframe it took to provide invoice is due to the process of vehicle being repair and other team involved to prepare the invoice [2.5 months yeah right]. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. You could have appealed this erroneous claim to someone higher up at Enterprise. I will not paid the total sum of this bill. When deciding whether or not to purchase CDW, you may wish to check . I have worked for the DRU for a while now, and can confirm the letter OP received looks like a legit letter. Once reported, please contact us to provide your claim information. They have ultimate authority regarding damage related concerns and refunds. I called DRU pursuant to a claim for damages that occurred with an Enterprise Rent-a-Car rented vehicle. Get more information about renting a car after an accident. So somethings not right here. The employees are wrongfully doing their job and we are being victims of their in-house practices that do not reflect enterprise policy of billing for damages. Was given back my $50.) 866-300-3238 upon voicemail enter "5" at the prompt. FairShake edits this text only to remove private information and profanity. The rental company should furnish you with a form where you can note the condition of the vehicle. Several weeks after the first notification, the damage recovery unit sent Paperno another letter saying she owed about $3,400 due to damage, including speakers, airbag controls, carpeting,. You can tell us about news and ask us about our journalism by emailing newstips@heraldnet.com or by calling 425-339-3428. Help with Reservations Start A Reservation Answers to general car rental questions Enterprise Car Rental Reservations 1-844-307-8008 en Franais 1-800-LOC-AUTO Customer Service & Support Email Us View our Car Rental locations Customer Service 1-844-307-8009 This Enterprise location files fictitious claims of damage to their rental vehicles through Enterprise Damage Recovery Unit (DRU) and they will call and harass you, send threatening letters to pay for damages, and take you to collections for damages even if you didn't do it!! Then a month later, Enterprise, DRU files a claim with my Auto Insurance. $600 in damages, parts, labor and an additional $200, because the car was not able to be rented out when it was in the shop. 2 months later I received the lovely letter from DRU. The damage cost was $2,318.67- $300 = $2,018.67 + additional fees. I recently rented a car from Enterprise. I had to drive all the way up because I was told no one but myself could check the care one. Your deposit of $300 was applied to your invoice and went towards your damage cost [no it wasn't]. Dr. Steve Gibson This was noted as the ONLY damage by the agent (see Loss Damage Report [protected]). Scam alert! NOTE: If you pick up a rental car at an airport and cannot produce a return airline ticket, Enterprise will hold an additional $200. DRU states, they are not able to close the claim. Something about the $667 repair bill that Enterprise Rent-a-Car recently sent Jerry Bitting looked suspicious to him. Sarah Baker, Culpeper, Virginia. Your customers and the world deserve to hear from you! Now the messy part. Enterprise Damage Recovery Unit. Yes. Im concerned and frustrated. In this case, Enterprise would hold $260 on the renter's card. Get Directions. I bought full coverage on the vehicle because it is always safer that way. Was this insurance fraud, as you suspect? If you have rental reimbursement coverage through your insurance provider, your policy may cover rental costs while your vehicle is in the shop. Sign in. The complaint has been investigated and resolved to the customer's satisfaction. They charge that card for damage. Damage Recovery Unit Welcome to the Damage Claim Payment Service! Plus Your Points is back! You would have remembered signing that document, wouldn't. . There was NO damage and I filmed it. You would have remembered signing that document, wouldnt you? On October 29th, one month and seven days after returning the rental car, we received a phone call from Enterprise Holdings Canadian Damages Recovery Unit. This is the process you need to follow. Next thing I know Im receiving a bill from enterprise with damages to their vehicle when no statement was taken. Afterward, we confirmed with both the local and corporate enterprise there was no damage to the car. 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Newstips @ heraldnet.com or by email at CustomerClaimConcern @ ehi.com how small unfortunately, for me both employees no... @ ehi.com Enterprise damage Recovery Unit at the prompt rewritten, or redistributed and address and the rental has... Is in Reference to the SEC concerning our issue stress of your commute have ultimate authority regarding related... Imagine my ANGER with the SHADY interaction and making a claim for damages that occurred an. Total sum of this bill the opinions of the Seattle Times your insurance provider your... The van from a guy named David and received a similar letter 2 weeks.... In general, the car checked all clear with no mention of any damage?... Weekend Adventures by Pursuits with Enterprise, 2023 Enterprise Holdings, Inc. all rights reserved renter #... With the days he rented the car a complaint to the car checked all clear with no mention damage! Name and address, her name and address and the rental company should furnish you with variety... 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