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. Nevada's Employment Security Division (ESD) will post your payments to your personal Way2Go prepaid debit MasterCard account for your convenience. We encourage you to spend the available funds on your EPPICard prior to January 6, 2022. If you do not request a check, remaining funds will be turned over to the unclaimed property department of your state of residence (as indicated in our records) after the applicable time period has passed, according to state laws. How to Change Your Method of Payment Now to deal with the $150 worth of unauthorized transactions on the account. All address changes must also be made with Bank of America while you are using the Bank of America Visa Card. This will not change the way you receive your child support payments. When prompted, choose Lost or Stolen from the automated menu. Expedited card delivery $12.00 If you request your replacement card to be expedited rather than receiving it by regular mail, you will be assessed the expedited card delivery fee. Just wanted to put it out there since I hadnt seen it talked about yet, I noticed a couple days ago that the option to do a one-time transfer was unavailable on my Way2Go app. Then call the Go Program Way2Go Card Services at toll free 833-915-4041 (877-427-4172 TTY) for a replacement card. They can also use it to set up a direct transfer for future payments, shop online and in stores, and get cash from ATMs all around the world. Once you have your card, all future payments will be posted to your account about 2-3 business days after being received at the Trust Fund. The Way2Go Card Utah provides customers with connections to the Eppicard Mastercard that they can use to make payments and purchases around the world. For Clerk of Court Child Support: Please contact your Clerk of Court for instructions on how to update your address and other information. So I have tried twice to transfer the wife's way2go card to her bank account. Yes, you can use the Way2Go Card anywhere that accepts MasterCard or any ATM. So naturally assumed that this would be the case for this funds transfer as well, but that is not what happened. Call Customer Service and explain that your card will not work. Activate the Card Use the Way2Go Card mobile app ( Apple Store | Google Play ), GoProgram.com or call 855-462-5887 to activate your Card, create your PIN or get your available balance. transfer funds to your existing checking or savings account, select the "Transfer Funds" option within the site. More information regarding the current Bank of America Visa Card is listed below: To prevent a delay in services, it is important that DES has your current address and personal information on file. Reminder: You may use your card surcharge-free at all MoneyPass ATMs. For any questions or to obtain a replacement EPPICard, you may call EPPICard at (866) 461-4094. If you think threw you away your new card or need information, please call (833) 322-1441. You should allow the site to redirect you to. After September 23, 2021, no payments will be made to the Bank of America Visa Card, but any funds already on the card will still be available for use until February 27, 2022. Call 1-800-961-8423 if you need assistance. Disclosures: Available for eligible Go Program Way2Go Card customers and accounts only. What if I still have funds on my Bank of America card after February 27, 2022? When should I expect my new Way2Go Card to be mailed to me? When your first benefit payment is available, you will receive a debit card in the mail. What if I lose my Debit Card (ePayment/Way2Go Card)? For expedited card replacement, a $10.00 fee will be assessed. Go Program Way2Go Card mobile app. How do I access the Way2Go Card Services Online? If the correct PIN is not entered by the third attempt, you must wait until the following day to try again. Before using your debit card, you must select a secret Personal Identification Number (PIN) to use. Persons that require a reasonable modification based on language or disability should submit a request as early as possible to ensure the State has an opportunity to address the modification. Contact Wisconsin Debit Card customer service at 1-877-253-3686. Works with all Go Program Way2Go Card eligible MasterCard programs. Twenty-four hours after the payment has been received. DES will soon replace your Bank of America Visa Card with a Way2Go Card Prepaid Mastercard issued by Comerica. The cardholder must know the balance on their card before requesting the teller-assisted cash withdrawal. If you continue to use this site we will assume that you are happy with it. You must register the new card on. Your account balance must be at least $5.00 before a replacement card will be issued. The contact information for Bank of America is on the back of your card. I don't understand what the issue is. You should contact your Child Support Agency to discuss your payment options. When will my unemployment and/or child support deposits stop on the old Bank of America card and begin to be issued to my new Way2Go EPC? No trips to the bank or waiting in long lines, Monthly statements showing your support payments & purchases, contact the KIDSINFO Line at 800-991-5530, or. Initial Deposit The new chip Wisconsin Way2Go Debit MasterCard will be provided to you as your current EPPIC Debit MasterCard nears expiration. Customers with an international address will not be enrolled in the Wisconsin Way2Go Debit MasterCard program because the Wisconsin Debit Card Program does not enroll payees with foreign addresses. Definitely; the Way2Go Card app is available on iOS and Android devices. Once the first child support collection is received, it will be posted to your debit card overnight. One of the other times I called was because my card got locked due to suspected fraud. Here are two options you can take with the EPC card: I already reported a name or an address change to DES, how can I get a new card? You must register the new card on www.GoProgram.com, the Way2Go mobile app, or by calling (833) 322-1441. How do I receive my debit card (ePayment/Way2Go Card)? For questions about the card, the custodial parent should contact Way2Go Card Customer Service at 1-855-462-5888 (fees may apply). Way2GoCard - Mississippi Department of Human Services Economic Assistance Eligibility Mississippi Debit MasterCard (ePayment/Way2GoCard) What is a TANF Protective Payee What about my TANF Protective Payee? Once your name or address is updated with DES, wait for the update to be transmitted to your EPC account (typically 1 day, 2 if over the weekend, longer if over a holiday). Unfortunately, clients will not be able to transfer any remaining funds onto the new Way2Go Card. **Please Note** !Thanks and god bless I shouldve read the last review stating the same problems and I wouldnt have made the mistake of transferring it!!!! Copyright 2023 Apple Inc. All rights reserved. Very frustrating because I still havent received anything!!! No credit check was performed, and no one filled out an application on your behalf. The new Way2Go cards will be mailed between August 30, 2021 and September 23, 2021. Check your balance online atGoProgram.comor by calling Way2Go Customer Service at 855-462-5887. If your funds are escheated, you will need to follow that states process for claiming back unclaimed property. Automated notification via phone or email when a deposit is posted to your account. You can't add money to your card and transferring money to bank account takes at least 7 business days. Way2Go Card - Fee Schedule and Disclosure (Updated: August 2, 2021), Frequently Asked Questions (Updated: August 30, 2021), Additional Fee-Free ATM Locations for the Way2Go Card, We have added a one - time password authentication (a single-use disposable password) to submit a Public Record Request Form. You may change your address with the child support program online though the CSOS program, or call the KIDSINFO Line at 800-991- 5530, or contact your CSA to provide your updated address. I am beyond dissatisfied with this customer service and if it werent for the fact that this is how I received my unemployment, I would NOT be using them. What if I still have funds on my Bank of America card after February 27, 2022? is all very user friendly and easy to find these options. The new Way2Go Card will be mailed to you no later than September 23, 2021. On the back of your card, in the bottom right-hand corner, you will see the words GoProgram.com. What would I do if I was unable to activate my new Way2Go Card? If you misplaced your Way2Go Card, please contact the Go Program Card Services: Toll Free Number: 833-915-4041TTY: 877-427-4172Direct International Dial: 214-210-2249. The new debit card vendor, Go Program, as well as the Wisconsin Child Support Trust Fund and EPPIC, employ Customer Service staff that is bilingual. Instructions for card activation, how and where to use your new, You can make a transfer of funds to another bank account using the. A One Time Passcode has been sent to to submit Public record request online form reference number : The developer provided this information and may update it over time. A Way2Go Card provides an easy, convenient and secure way to receive your Unemployment Insurance benefit payments. TANF benefits or child support payments used from the debit card sent to the address you provide will not be replaced. anyone able to transfer funds from way2go card to your bank? Information regarding any and all fees associated with the new Way2Go Card will be included with your new card mailer. GoopOnYaGrinch 2 yr. ago. If you received an EPC card and currently receive payments via direct deposit, no action is needed; the way you receive payments will not be changed. The Arizona Department of Economic Security (DES) issues funds to eligible individuals via direct deposit or Electronic Payment Card (EPC). Four good reasons to indulge in cryptocurrency! You can contact the Bank of America customer service center for assistance with the use of your card or any remaining funds, including updating your address, at 1(855) 847-2030. Call the toll-free Way2Go Customer Service center, 855-462-5887, to report a lost or stolen card. The new chip Wisconsin Way2Go Debit MasterCard will be provided to you as your current EPPIC Debit MasterCard nears expiration. The Way2go Card Login is powered Customer service toll-free number to answer questions and obtain your balance. Withdrawals cash for free at MasterCard Member Bank or Credit Union teller windows. The new Way2Go card contains enhanced security features including a microchip, which encrypts data to help safeguard your account against fraud. We'll use it to pay you the next time you draw unemployment benefits. You can transfer $599.50 though. If you do not receive your card by September 23, 2021, we may not have your current address. Its important to note that you will not be able to transfer any remaining funds onto your new Way2Go Card. The Way2Go Card is a reloadable, prepaid card issued by Comerica Bank. If you do nothing and money remains on the card, it will be turned over to your states abandoned property division according to state laws. What is a PIN? What are the benefits of my new Way2Go Card? Call: Toll Free Number: 833-915-4041 TTY: 877-427-4172 Direct International Dial: 214-210-2249 Where can I find fee information for my new card? It is important to keep track of your balance. Listen to the menu, and select Claims and Benefits (option 1), and enter your Social Security number and PIN. Instructions for card activation, how and where to use your new Way2Go Card, who to contact for answers to questions and card safety tips will all be provided when you receive your new card. Now you can lock it instantly to protect against unauthorized use instead of having to cancel the card and wait for a replacement. View and download monthly statements.If you already have your GoProgram.com Way2Go Card user ID and password, youre ready to use the Way2Go Card mobile app.First time users: You must first enroll your Card account on the mobile app or at www.GoProgram.com to get your User ID and Password for access.Disclosures:Available for eligible Go Program Way2Go Card customers and accounts only.There is no charge for using the official Go Program Way2Go Card mobile app, but message and data rates may apply. 2022 Conduent, Inc. All rights reserved. Then call for a replacement card: Go Program Way2Go Card ServicesGo Program Customer Service. Instructions for card activation, how and where to use your new Way2Go Card, who to contact for answers to questions and card safety tips will all be provided when you receive your new card. If you would like to receive your payments via direct deposit, please complete the following: For information specific to your account or for card services, please contact: For information about your case, payments, or to make a change to your account information, please see below: Why is my EPC changing from Bank of America to Comerica Bank? As a result of the ongoing changes, a number of customers who currently receive child support payments via direct deposit may have received a new Way2Go EPC card in error. If the card is not working properly, a new one will be mailed. NJ Child Support Guidelines for Attorneys and the Court Staff. If you have any questions or need a replacement EPPICard, you may call (866) 461-4094. The IVR and all vendor notifications are available in Spanish. There is a web portal and mobile app you can use to: Find ATM Locations and participating bank locations, View your balance inquiry and transaction details. 4. If you know a payment was sent and you have not received a letter or a card, please call your Local Child Support Agency. If you have any funds remaining on your Bank of America Visa Card when your account is closed, you will have two options until March 30, 2022 to retrieve your funds: You can call Bank of America to request a check to be mailed (allow 10 days to receive) or a Western Union emergency cash transfer (allow 24 hours to receive). If you are having trouble remembering your PIN,do nottry to guess when entering at any location where MasterCard is accepted. You can update your address online through the CSOS program, or call the KIDSINFO line at 800-991-5530, or contact your Child Support Agency to provide them with your correct address. The app is very user friendly, easy to navigate, easy to read, and balance pops up when it opens. To prevent a delay in services, it is important that DES has your current address and personal information on file. The Protective Payee for your TANF case will be issued a debit card to access the TANF benefits. The transfer costs $0.50. Always know your balance so that you not be charged an ATM overdraft (denial) fee. So I called their customer service and got to an automated message that basically said: To protect from potential fraud and theft, the option to transfer your debit card balance has been removed for recipients of reemployment benefits. So uh, yeah. Any individual can apply for all of the available child support services. The number is 1-855-709-1079. One of those times I called was because I was traveling and wanted to make sure that if I used my card, my account wouldnt get locked. No. A Protective Payee is a responsible adult who accepts the responsibility for receiving, using and/or overseeing the use of your TANF benefits and for promptly relaying to the caretaker relative any request for information issued to the protective payee. Bank of America will provide card replacements until January 27, 2022. Transfer funds for free to your personal U.S. bank account. I have no problems with the card itself. Call 1-877-253-3686 to activate the card and create a PIN. Keep it. Only you should know your PIN. Toll Free Number:833-915-4041TTY:877-427-4172Direct International Dial:214-210-2249. The new Way2Go cards will be mailed between August 30, 2021 and September 23, 2021. First time users: You must first enroll your Card account on the mobile app or at www.GoProgram.com to get your User ID and Password for access. Just a warning for anyone who would like to transfer funds in the future. For Clerk of Court Child Support: Please contact your Clerk of Court for instructions on how to update your address and other information. English| Espaol | Kryol Ayisyen. Way2go Card Virginia login let customer access the Government benefits official website. Yes, as long as you are unemployed, you must certify online atJobs4TN. The o my problem I have had was when I tried to transfer funds from my Way2Go account into another bank account. Deposits to your Bank of America Visa Card will stop as of September 23, 2021. Four (4) calls for no fee per month, There is no fee for calling the automated customer service number or transferring to a live agent. Right-Hand corner, you way2go card transfer receive a debit card ( ePayment/Way2Go card?. Of September 23, 2021 and September 23, 2021 and September 23, 2021 MasterCard Bank! 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