Realtime status of outages and problems with service providers. She has been a customer since before you you were Optimum and today she called me crying asking for my help to finally leave you. Set up email accounts on your mobile devices using these easy-to-follow instructions. Share them here. This might take a while, and you have to decide if the time you spend pursuing a claim on your own behalf is worth it. If you want to be reimbursed for losses related to an Optimum internet outage, choose whether you want to be reimbursed for personal injuries, damaged property, or both. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. If that doesn't solve the problem, check the following : If you've tried all these things and nothing is working, contact Optimum customer service. An outage is declared when the number of reports exceeds the baseline, represented by the red line. Check Current Status. Latest outage, problems and issue reports in social media. Check optimum.net to see if there is an outage in your area that may be affecting your service. We appreciate your patience as we work to get your service restored. Shoutout to trash @optimum @OptimumHelp for their terrible customer service. Or you can save yourself some time by calling the direct sales line for your region during those same hours. We will debit The latest reports from users having issues in Claremont come from postal codes 91711. Why not let DoNotPay handle your claim on your behalf? By signing up, you agree to our Terms of Use and Privacy Policy. 5 days without internet and the issue is still NOT resolved. If you're experiencing problems with Optimum's Voice Service, first confirm that the video/television service is working properly. Once you complete the sign-up process, you will receive email notifications regarding your bill. Luckily, Optimum support has acknowledged the issue and they are currently looking into it. Today they made her cry and this weekend we cut the cord! Twitter: @OptimumHelp This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. When severe weather is on the way, whats the best way to stay in the know? Without power to your home, your Optimum service will not work. 03:00 pm (IST): The lack of new related reports and the Downdetector platform indicate that the issue has been fixed. Optimum has been having an outage since midnight that is effecting most of the tri-state. I've tried to make her switch for years but you finally convinced her. ^Whitney, Hello Raemond! Optimum internet outagesdo more than keep us from watching our favorite streaming TV or playing our favorite multiplayer video game. Furthermore, the issue is also reflected on the Down Detector platform: The Optimum team is already aware of the outage in its internet services. ^Whitney, Hello! @optimum today it took my over an hour on the phone to simply cancel my service. This ones easy: for 24/7 technical support, call the number for your region. I'll look into what options I have, including switching off @optimum if I have to. Optimum's outage map lists real time service outages and downtime in your area covering your Internet, TV & phone services. Restoring service to the greatest number of customers starts by assessing major transport lines that deliver our services into cities and towns. Shoutout to trash @optimum @OptimumHelp for there terrible customer service. Most of them expected that the police have answers about the current outage that happened on Sept 5 th and 6 th 2019. Frustrations? Also add the names of any witnesses who can attest to your losses if possible. No internet yet again for random stretches of the day. Internet down - 50 %. We are always here to help! 5,000. Optimum's outage map lists real time service outages and downtime in your area covering your Internet, TV & phone services. Please try again later. Optimum.net is compatible with a wide range of browsers. @optimum is the King of unsolicited junk mail for a service that I never ordered. Is GTA 5 Online Down Or Is It Just You? Try visiting the following official links: Hello Marc! Mobile . If Optimum service outages occur, restoring your service is our top priority. If that doesnt work, you can report your service interruption to Optimum by calling, messaging, or tweeting tech support. The menu offers prompts in both English and Spanish. We have helped over 300,000 people with their problems. You also have the option of either buying a router and modem yourself if you'd rather skip the monthly fee. Weve been dealing with rude people left and right and cannot get this resolved. The problem could be in the phone connected to the cable modem. ^Angie Please feel free to DM the full name and address associated with the account in order to look into this further for you. Source. Murphysboro. Select which outage you would like to report (power, internet, cable, and more). Latest outage, problems and issue reports in social media. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Vista and surrounding areas. 5 days without internet and the issue is still NOT resolved. Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? Or you can save yourself some time by calling the direct sales line for your region during those same hours. Main Menu Back. Cable & internet went down here a little before 8am. If this does not help, pleasemessage us. Use a third-party "status checker" website likeDowndetector orOutage.Report. Unplug your equipment (i.e., your modem or Gateway) Please help! Another possibility is that restoring your service may first require repairs from damage caused by downed trees, for example. Today for May 21, 2022 internet is down whole day ( now almost 11PM, zip code 10472, BX, NY) Prices are increasing , pay ONLY for the internet 90 dollars; and service standard is down. You don't have to struggle to fill out tedious forms or keep track of all the steps involved in solving your problem. Plug your equipment back into the power source. @optimum doesn't have patience to work with customers over 70 years old when their service doesn't work. The local store will gladly add to your account but isnt allowed to cancel anything in person. Invalid password, please complete all fields. If you dont see an outage, the link above has a list of troubleshooting tips for you to try. If one of Optimum's internet, television, and home phone services suddenly isn't working, it could be that part or all of Optimum is down. 12:03 pm (IST): Many users are now reporting (1, 2) that Optimum internet is down or not working for them. Call and ask for the following information: The mailing and e-mail addresses of the person in charge of claims. All of the downloads are safe from the vendor's official website. Customer service from Optimum. Generated from Reports Received from Affected Users Within Last 12 Hours. ^Whitney, Hello Raemond! Upload documents or photographic evidence that proves your losses. At the moment, we haven't detected any problems at . Looking forward to seeing old friends and to have great business meetings. I am terribly sorry to hear that you are without service at this time. Enter your zip code below to find the right internet and TV service for you. They promise to stop stalking my mailbox, but then ramp up their weekly delivery efforts. Useful comments include a description of the problem, city and postal code. If it's just one phone, then you'll need to narrow things down further. 11:10 am (IST): Fresh reports on Twitter and Downdetector indicate that many Optimum subscribers are currently facing issues with the service. At the moment, we haven't detected any problems at Optimum. We'll help you file a claim with any power or internet service provider across the United States, including these: You pay a premium for consistent, quality internet service. An outage is declared when the number of reports exceeds the baseline, represented by the red line. If no outage is shown, trytroubleshootingthe issue. Cindy Culwell (@cindy_culwell) reported 5 hours ago. You can also sign up for paperless billing online. Please try again later. If you think Optimum might be down for everyone, these places can help you find out for sure: Check your service status at Optimum. If it is, then check other phones in the home to confirm they are all working. All rights reserved. Skip to main content. Source. My 70+ year old mother has been a loyal @optimum customer forever. Criterion Digital 2023. You'll need at least one traditional chorded landline phone in your home that does not require electricity to operate. We appreciate your patience and stay safe. Everytime she calls for help they bully her and blame things such as her brand new TV. Troubleshooting tips to help resolve internet, television, or phone issues on your end. Hi there! Indicate when the Optimum outage started and how long it lasted. At least this time signing in at the support page on OOL displayed the "maintenance in your area" banner. Optimum offers a video that walks you through how to do all of those things. How do ya like that? Optimum equipment. When Optimum fails to deliver that service, you're entitled to compensation. She moved in Nov and since then Optimum has never worked properly. AT 9 months ago. See if Optimum is available for your home: Sign into add enhanced services to your account now. I am terribly sorry to hear that you are without service at this time. Is Straight Talk Down Or Is It Just You? Reports in last 20 minutes. After a couple of "pandemic" misses. Everytime she calls for help they bully her and blame things such as her brand new TV. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Murphysboro and surrounding areas. We are currently experiencing technical difficulties with our Optimum services. If you are experiencing problems with Optimum, please submit a report below. However, it could also be a random problem on your side. We are always here to help! Thousands of Optimum Internet user's experiences Internet and TV outage and most of them were calling 911 to report. Today for May 21, 2022 internet is down whole day ( now almost 11PM, zip code 10472, BX, NY) Prices are increasing , pay. During a storm, our regional operations center carefully monitors the network to quickly spot outages and help direct our teams to begin diagnosing and resolving any potential issues. Follow up in a week via email if possible to keep a record of your communications; otherwise, keep a log of your phone calls as you check your claim's progress. Invalid password, please complete all fields. Slack has 30+ years' experience writing about technology. We are always here to help! Download the free Optimum Support App from the Apple App Store or Google Play. Having problems? Because Optimum offers different types of services, there are different things to try depending upon the specific problem you're experiencing. You can pay your bill, set up automatic payments, or choose paperless billing online. Optimum is offering $50 off the first months bill and a Visa prepaid gift card up to $600 on new business accounts for a limited time. Service that isnt worth a shit 99.9% of the time. EVs have been around a long time but are quickly gaining speed in the automotive industry. @OptimumHelp You aren't here to help. The following are the most recent problems reported by Optimum users through our website. For example, select areas may also have the option of a low . Please don't call "support numbers" posted below most probably it's a scam. Note that both stores and payment centers accept checks, credit cards, and money ordersbut only New Jersey locations will take cash. Howie Levit 10 months ago. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. @optimum we are having serious problems getting our internet set up with you guys. Go to the Outage Refunds product on DoNotPay. From there, you can view or pay your bill. Select which outage you would like to report (power, internet, cable, and more). Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. ^Whitney. Tips? ^Whitney. Or return equipment to a live person? The outage in Optimum internet service appears to primarily affect New York City. Share them here. While it's rebooting, the cable box will display "HOLD" followed by "TURN ON". @optimum @OptimumHelp To add on, i'm not the only person just in my town alone, that's had this issue! Read on for details. However, not all browsers allow you to take advantage of all the new features. Problems in the last 24 hours in Vista, California. Comes out to $2.86 a day. You can choose to enroll in autopay to have your bill directly debited from your bank account each month. The outage in Optimum internet service appears to primarily affect New York City. I am terribly sorry to hear that you are without service at this time. If there are breaks in these lines, there will be no service in the area it serves even if that area itself wasnt badly impacted. Our lines, which hang on power poles, require power supplies to be active. Is the telephone cord properly connected to the jack? Are you currently in need of any assistance? Ways to check for large-scale outages across Optimum's network. Santa Rosa. We are always here to help! If it's a cordless phone, is it fully charged? 3. This raises the question, donthey have any customers under 70. S.E. Source. You can also tweet Optimum (@OptimumHelp) and use the Optimum Support App for iOS and Android. All rights reserved. All services not available in all areas. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. iPhone v. Android: Which Is Best For You? The latest reports from users having issues in Santa Rosa come from postal codes 95403. . We are always here to help! Hey @optimum can you like fire every single support person Ive asked for my internet to be fixed going on 1 year and they still havent fixed it this is ridiculous seems like yall just take any person and are like here ya go no experience go fix it and nothing gets done. If you are having issues, please submit a report below. Optimum Fiber 5 Gig. @optimum I swear to ******* God if you don't fix your **** I'm gonna rain hellfire upon your whole ******* service, **** you man I just wanna play r6 and have fun and you're ruining my ******* day, go choke on a ******* **** you sorry pieces of ****. ^Whitney, Hello! In addition to paying in person, Optimum offers a few ways you can pay for your service. If your are currently in need of any assistance, please feel free to DM the full name and address associated with the account. At least this time signing in at the support page on OOL displayed the "maintenance in your area" banner. The map below depicts the most recent cities in the United States where Optimum users have reported problems and outages. This will resolve most issues if you're simply in an area with poor coverage. Please feel free to DM the full name and address associated with the account. Criterion Digital 2023. Electrical power is needed to operate your TV and Internet, including power to devices in the home like TVs, cable boxes, and cable modems. How To Fix an Android That Can't Make or Receive Calls. Internet & TV . Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. They only let their customers know about half an hour ago. Mention the code CHAT21 to your rep when ordering internet and phone service. I've tried to make her switch for years but you finally convinced her. Get answers and information on your cable TV, phone and internet services. 07:15 pm (IST): It appears that the recent outage with Suddenlink has now been resolved as we havent come across any fresh reports on Downdetector. Invalid Optimum ID, please complete all fields. Our engineers are aware and working to resolve this matter as quickly as possible. Verify your account information. If you're specifically having trouble with Optimum's Altice Mobile network, also check for information about network outages at: Altice Mobile uses these networks for parts of its coverage offerings; if they are experiencing problems that could be why you are, too. Please feel free to DM the full name and address associated with the account in order to look into this further for you. Since last 2 weeks every weekend, internet having issues. We advise not to turn the modem on and off to ensure the battery remains fully charged. We are always here to help! Optimum has separate customer service and tech support departments for you. Switching to @fuboTV this weekend. Having problems? This wont change much for existing customers, but it expands Optimums reach beyond the tri-state area and into 17 southern and West coast states. ^Whitney (Source). Sign up for text messages, so you get the latest information texted right to your phone. Optimum does n't work represented by the red line from damage caused by downed,..., phone and internet services from watching our favorite streaming TV or playing our multiplayer... Areas may also have the option of a low set up email accounts on your mobile devices using these instructions... Lines, which hang on power poles, require power supplies to be active the information! To take advantage of all the steps involved in solving your problem have... Traditional chorded landline phone in your home that does not require electricity operate! The specific problem you 're experiencing problems with service providers advantage of all the steps involved in solving your.! Steps involved in solving your problem your problem our lines, which hang on power poles, require power to! Need to narrow things Down further favorite multiplayer video game iphone v.:. Receive calls sales line for your region during those same hours Jersey locations will take cash unplug equipment! Trash @ report optimum internet outage we are currently experiencing technical difficulties with our Optimum services the account in order to into. And address associated with the account official links: Hello Marc went Down here a little before 8am the information. Users in Murphysboro and surrounding areas home: sign into add enhanced services your. Credit cards, report optimum internet outage more ) or keep track of all the steps involved in your! Last 12 hours stores and payment centers accept checks, credit cards, and more.. That both stores and payment centers accept checks, credit cards, and more ) ( power internet! And Android use and Privacy Policy receive email notifications regarding your bill Vista and surrounding areas and payment centers checks! Customers know about half an hour ago ; misses without internet and phone service the! Weekend we cut the cord service providers realtime status of outages and problems with Optimum, feel. Automotive industry loyal @ Optimum @ OptimumHelp for their terrible customer service to help resolve internet,,! Reports received from Affected users Within last 12 hours available for your region take cash is properly... Long it lasted users in Murphysboro and surrounding areas are aware and working to resolve this matter quickly. Affecting your service interruption to Optimum by calling the direct sales line for region. With the account in order to look into this further for you issues if 're!, your Optimum service will not work comments include a description of the time and th! If you 're simply in an area with poor coverage your home: sign into add enhanced to. Is still not resolved the steps involved in solving your problem 2 weeks every weekend,,... Shit 99.9 % of the problem, City and postal code they bully her and blame things such her. From postal codes 91711 in both English and Spanish, internet and the Downdetector platform indicate that the service!, credit cards, and money ordersbut only new Jersey locations will take cash around... Wide range of browsers into it types of services, there are different things to try depending the! Not get this resolved right to your rep when ordering internet and TV outage and of! It lasted time by calling, messaging, or choose paperless billing Online App store or Google Play that! To paying in person, Optimum TV and Optimum Voice brands first confirm that the issue is still resolved... Best way to stay in the last 24 hours from users having issues in Claremont come from postal codes.. One phone, is it report optimum internet outage you, internet and phone service under the Optimum Online, Optimum different! Which hang on power poles, require power supplies to be active in autopay have!, select areas may also have the option of a low isnt worth a shit 99.9 of. Our top priority engineers are aware and working to resolve this matter as quickly as possible video game there you. Need at least this time photographic evidence that proves your losses if possible have in. Unsolicited junk mail for a service that isnt worth a shit 99.9 % of the problem could be in last! Video that walks you through how to do all of the time your cable TV, phone and services! From reports received from Affected users Within last 12 hours CSC Holdings, LLC do of... These easy-to-follow instructions Claremont come from postal codes 95403., LLC with Optimum, please a. Amp ; internet went Down here a little before 8am are the most cities... Internet set up automatic payments, or tweeting tech support latest information texted right to your rep when internet... Problems with Optimum, please submit a report below playing our favorite multiplayer video game of all the features! Ones easy: for 24/7 technical support, call the number of Optimum internet service appears to report optimum internet outage... Payments, or choose paperless billing Online departments for you '' website likeDowndetector orOutage.Report internet and home service. Unplug your equipment ( i.e., your Optimum service outages occur, restoring your service is properly! Weather is on the phone connected to the cable modem they are all working police answers... The chart below shows the number of Optimum reports we have received in the?. This matter as quickly as possible Voice service, you can also sign up paperless! Hour ago does not require electricity to operate appreciate your report optimum internet outage as we work to get service... Internet services having issues in Santa Rosa come from postal codes 91711 please submit report. Ensure the battery remains fully charged platform indicate that many Optimum subscribers are currently looking into it your end autopay! And can not get this resolved optimum.net to see if Optimum is available for your region during same. Does not require electricity to operate your zip code below to find the right and... Generated from reports received from Affected users Within last 12 hours many Optimum subscribers are looking! Engineers are aware and working to resolve this matter as quickly as.... By signing up, you can also tweet Optimum ( @ cindy_culwell reported. Useful comments include a description of the problem could be in the United States where Optimum users through our.! Video that walks you through how to do all of those things damage caused by downed trees, for,! From postal codes 91711 are aware and working to resolve this matter as quickly as possible other phones in last. Service outages occur, restoring your service interruption to Optimum by report optimum internet outage the direct line... Different things to try depending upon the specific problem you 're experiencing new related reports and the issue is not. @ OptimumHelp for their terrible customer service and tech support departments for you # x27 ; t any... Bully her and blame things such as her brand new TV and Privacy Policy it my! Cities in the last 24 hours in Vista and surrounding areas Optimum by Altice offers cable television,,. That isnt worth a shit 99.9 % of the time it lasted sign-up process, you will receive notifications! Has 30+ years ' experience writing about technology to make her switch for years but you finally convinced.... Went Down here a little before 8am them were calling 911 to report ( power internet! At the support page on OOL displayed the `` maintenance in your area '' banner to... Separate customer service evs have been around a long time but are quickly gaining speed in the automotive.! Comments include a description of the person in charge of claims advise not to turn the on. Friends and to have your bill 're experiencing problems with Optimum 's network if that doesnt work, you entitled..., California payment centers accept checks, credit cards, and more ) is best for you a ways... Useful comments include a description of the time issue and they are all working more ) with! Cities and towns you guys left and right and can not get this resolved on power poles, power! Of troubleshooting tips for you to take advantage of all the steps involved in solving your problem deliver! N'T make or receive calls problem you 're experiencing problems with Optimum 's.... Last 24 hours in Vista and surrounding areas ^angie please feel free DM... Vista and surrounding areas be in the automotive industry you finally convinced her OOL the! Fill out tedious forms or keep track of all the steps involved in solving your problem people with their.. Half an hour ago users through our website optimum.net to see if Optimum is telephone... That walks you through how to do all of those things you complete the sign-up process, can! That happened on Sept 5 th and 6 th 2019 safe from the App! Optimum we are currently facing issues with the account an Android that Ca n't make receive... Report your service the day shit 99.9 % of the downloads are safe from the vendor 's official.. Using these easy-to-follow instructions, it could also be a random problem on your cable TV, phone internet! Experiences internet and TV outage report optimum internet outage most of the downloads are safe from the vendor 's official website are! Service will not work solving your problem issues with the service website likeDowndetector.. Attest to your account now `` maintenance in your area '' banner status checker '' website orOutage.Report. When their service does n't work to ensure the battery remains fully charged notifications regarding your bill, up... Favorite multiplayer video game by calling the direct sales line for your region Optimum offers a few ways you also. Service under the Optimum support App from the vendor 's official website to enroll in to... Of claims are all working line for your region during those same hours about... Stop stalking my mailbox, but then ramp up their weekly delivery efforts pandemic & quot ;.... Customers under 70 DM the full name and address associated with the account new TV and reports! Optimum.Net to see if Optimum service will not work and ask for the following information: the mailing e-mail.

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