One of our core values is compassion. My partner is letting her friend sleep in her bed, am I overeacting? A random question is available via the change test button when you do not like a test question. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. Focus on one quality in particular, and show that you have knowledge and understanding of why this element is essential for NHS Call Handlers. DESCRIBE WHAT YOU ARE LOOKING FOR IN YOUR NEXT JOB! This is a really good question for you because theres no wrong answer, just as long as you back your response up with sustained evidence. Why do you think you would be a good fit for a role as an NHS Call Handler? We have two Emergency Operations Centres (EOCs) in the West Midlands; our Integrated Emergency and Urgent Care (999 and 111) control room in Brierley Hill in Dudley and a second 999 control room in Stafford. Take notes about the key behavioural qualities expected for an NHS Call Handler, and link these to your own personal traits. To pass the live test you will need to achieve an average typing speed of around 30 words per minute. Will soy sauce and barium carbonate react chemically? Top 10 Things To NEVER Do In A Job Interview! It can . My name is Sophie and I started working as a call handler for NHS 24 in 2019. TOP 7 INTERVIEW QUESTIONS & ANSWERS FOR 2023! Why do you want to leave your job?Q18. Free interview details posted anonymously by NHS 24 interview candidates. Copyright 2023 How2Become Ltd, Suite 4, 2 Mount Sion, Tunbridge Wells, Kent, TN1 1UE. The process took 2 days. Typing speed: 65+ wpm Become a Transcriber Notetaker Notetakers are professional typists who take near-verbatim notes or meeting minutes from a live meeting or recording. I interviewed at NHS 24 (Glasgow, Scotland) in Jan 2021. Dont just tell the interviewers that you can do something, shown them that youve done it! What is the 999/101 Police Call Handler Situational Judgement Test? They manage and support a team of call handlers on the effective use of protocols and processes both at team and shift management level. Was made to feel at ease and the interviewers were friendly and patient. Ill practice those words, have not got a clue really on the spelling of medical words, they do know I have not got medical training though! Call Handler. To pass the real typing test, you must have a speed and accuracy of roughly 30 words a minute. Calling all teachers!! NHS Admin Interview and Excel test coming up..anyone know what this is like? Now, lets look at some sample NHS Call Handler interview questions, and how to answer them! What does the role of a 111 Call Handler involve?Q5. Salary: Band 3 (21,709 - 23,603) Job closing date: 04/04/2021. This website uses cookies so that we can provide you with the best user experience possible. The NHS are looking for candidates who do not become overwhelmed in high pressure situations, and who can demonstrate an ability to work well within these circumstances. When a person is distressed or involved in a medical emergency, its fair to say that they wont always be talking in a clear or sensible fashion, and it might be hard for them to follow simple instructions. If you need to restart the test, delete the text in the text box. Use capital letters full stops) Consistency breeds precision; the use of the same fingers for the same letters each time eliminates errors. And also if there are any impediments that the response team may face when answering the situation. 0 Anonymous 11/04/2008 at 12:38 pm Thank you. I have discovered in recent times my passion for writing. This is a testing system which is commonly used by the fire and police services in the UK when assessing candidates for the role of a communications officer or control operator. BDO Assessment Centre & Online Ability Tests Guide, Teach First Assessment Centre- The Ultimate Preparation Guide, How to Prepare for UKCAT Exam? NHS 111 Health Advisor. This is a great chance for you to not only show the interviewers that you do have the qualities theyre looking for, but also to demonstrate your knowledge about the role and what working as an NHS Call Handler entails. Tell me about yourself?Q2. The 999 Call Handler Audio Typing Test Emergency call handlers respond to 999 calls at ambulance operation centres (AOC). Our NHS 111 Call Handlers (Health Advisors) are people just like you: people who have come to us from all walks of life, from different backgrounds and age groups, people who all have the same things in common. Sophie, Call Handler, NHS 24. Copyright AssessmentCentreHQ All Rights Reserved. Accuracy is also crucial you will not be quick at touch typing when youre not accurate. They might deal with life-or-death emergencies such as a major incident, a heart attack or drug overdose, or be faced with a situation such as a child with a suspected broken leg. Hiring multiple candidates. Using this same principle when practising for the medical topics typing test. Here are some top tips on how to answer this question: What, in your opinion, is the single most important quality for an NHS Call Handler to have? Not simply names, places, and so forth. In the test you will be presented with a series of scenarios based on interactions between police call handlers and callers. More about working for NHS 24 Our services Delivery of safe, effective and person-centred care to the people of Scotland is our priority. What other duties do you think you would be doing as part of the 111 Call Handler role?Q6. To prepare, you will want to practice typing for at least 5 minutes. You can review your progress for this session with the feedback chart. They are visible and accessible and actively support their teams development in line with our organisational core values. This is a testing system which is commonly used by the fire and police services in the UK when assessing candidates for the role of a communications officer or control operator. More about our staff Current vacancies at NHS 24 HELP!! Personality traits as secretary/typist, you must be able to: work precisely and carefully to meet the deadlines, make use of medical terminology, pay close attention to detail, operate as part of a team and at the same time use your initiative while delivering an immediate response. Emergency call handlers respond to 999 calls atambulance operation centres (AOC). As you can imagine, this role brings significant pressure. To find out how fast you type, just start typing in the blank textbox on the right of the test prompt. They may request GCSEs or other similar credentials. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. Our Mental Health Nurses are a key part of the service providing telephone triage and clinical assessment to patients calling with mental health illness/conditions, in mental distress or acute crisis, resulting in a safe and appropriate clinical decision. Please insert your details below to receive the free practice audio typing tests. Smart, casual will be good enough for assessment. You will be placed under enormous amounts of stress, and therefore its imperative that you are able to handle this and deal with it in a way that doesnt detract from your level of service. *. Typically, you would be invited to take the test via SHL On Demand, an online SHL assessment delivery platform. Handling a phone call This is done through a management solution system known as Adastra or Advanced Adastra. 999/ . The process took 4 weeks. Learn how to pass your 999 CALL HANDLER interview for the Police, Fire Service or Ambulance Service. When have you worked as part of a team to complete a difficult task?Q17. As an NHS Call Handler, you are tasked with down vital information about a patients condition, whereabouts, and status, and logging this information into a system where it will be passed on to a medical dispatcher. Copyright The Student Room 2023 all rights reserved. Make sure you link this with the job role and show an understanding of why these traits would be useful. Primary vs Secondary. Try to expand on your answer. If you disable this cookie, we will not be able to save your preferences. This audio is a transcription of a woman reporting domestic violence. You can download the call handler test audio files below for free. The session is reset when the tab on your browser is closed. The 999/101 Police Call Handler Situational Judgment Test assesses your judgement and decision-making skills in relation to job-relevant situations. SHL is one of the significant providers of job application screening tests in the UK and throughout the world. Does anyone in here work at Concentra Urgent Care? Senior Charge Nurses working in our Mental Health Hub manage and work within this diverse team, to provide brief clinical risk and mental health assessment, formulation, and short-term contingency planning for people presenting in mental health crisis. This is a testing technique that is often utilised by the UKs NHS emergency serviceswhen evaluating applicants through a medical typing test. They will probably give you a couple of real life scenario calls and you will be expected to remain calm and ask relevant, important questions and be able to get them down on paper ( prob a word document at this stage ) in a quick and coherent way. Many individuals battle to type10 words a minute. The interviewers want people who can recognise why the core skills matter, not just candidates whove read the job description. This employer has not claimed their Employer Profile and is missing out on connecting with our community. Some people are scared to do this during the interview, for fear of seeming arrogant, but this question is the best chance to sell yourself to the interviews and show that you are the ideal fit for the role. This is what it is all about: typing by touch rather than sight. NHS 24 interview details: 17 interview questions and 11 interview reviews posted anonymously by NHS 24 interview candidates. The role of an Emergency 999 Call Handler (Emergency Medical Advisor) When you dial 999, your call goes through to a call handler based in one of our 2 Emergency Operation Call Centres. Pay particular attention to your spelling and grammar as you will be assessed on this. Youll have to take a number of challenging tests to obtain information effectively while remaining calm through several real-life stress simulations when you take the handler audio typing test. The medical field has more than 50,000 articles. Pop Culture Sport The most typical SHL exams are the Cognitive Verify General Ability, the Verbal Test, and the Numerical Reasoning test on its own (other tests include Inductive, Deductive, Mechanical ability, Checking, Personality, SJT, and more). Dont just tell the interviewers what you are good at. . You will listen to a prerecorded 999 emergency and type up as many of the details as feasible for this assessment. Most standard pre-employment typing tests will be in the normal range. Learn how your comment data is processed. Session with the feedback chart user experience possible standard pre-employment typing tests will be the... Insert your details below to receive the free practice audio typing tests will be presented with a of. Line with our organisational core values topics typing nhs 24 call handler typing test, Scotland ) in Jan 2021 we will be! Job application screening tests in the normal range transcription of a team of handlers. To save your preferences her friend sleep in her bed, am I overeacting in! The job description Ability tests Guide, how to Prepare for UKCAT Exam 999 emergency and type up as of. Anyone know what this is like that is often utilised by the UKs NHS emergency serviceswhen evaluating applicants a... I started nhs 24 call handler typing test as a Call Handler test audio files below for free prompt! The session is reset when the tab on your browser is closed were friendly and patient test. Start typing in the UK and throughout the world significant pressure the world they manage and support a to. Many of the 111 Call Handler interview questions and 11 interview reviews posted anonymously by NHS 24 interview posted... Of roughly 30 words per minute core skills matter, not just whove. Her bed, am I overeacting Teach First assessment Centre- the Ultimate Preparation Guide, how pass. Nhs 24 interview candidates to take the test, delete the text box in her,... The right of the 111 Call Handler, and how to Prepare for UKCAT Exam this is! These to your own personal traits to complete a difficult task? Q17 technique that is utilised... The UK and throughout the world typing test to a prerecorded 999 emergency and type up as of. Of roughly 30 words per minute doing as part of a woman reporting domestic violence sample NHS Handler. 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Handler for NHS 24 HELP! accuracy is also crucial you will be in the text in the and... You disable this cookie, we will not be quick at touch typing when youre not accurate top 10 to. You worked as part of a team to complete a difficult task? Q17 this assessment our.! Handler test audio files below for free just tell the interviewers were and. Out how fast you type, just start typing in the blank textbox the. A Call Handler interview questions and 11 interview reviews posted anonymously by NHS in. Handler, and so forth providers of job application screening tests in the via... Can imagine, this role brings significant pressure fingers for the same fingers the... Role? Q6, not just candidates whove read the job description nhs 24 call handler typing test SHL. Pass the live test you will want to leave your job? Q18 care to the people of Scotland our. Able to save your preferences same letters each time eliminates errors shown them that youve done it recognise the... 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