If you cant get it to activate make sure everything is plugged in right. To troubleshoot most Wi-Fi issues, try restarting your router and moving your computer closer to the router if its possible. The problem with Comcast phone support is that you cant get past the first tier support which is entirely lame if you have already spent three hours with them in a previous call. The receiver can take up to 30 minutes tops for the entire reboot and download all the guide data into the system. Same problem the past month since I've returned to Comcast. There are two ways to do this: Press and hold the Power button for around 10 seconds. Weve all experienced slow internet with Cox Cable. screen. It pretty much points the cause being the amp itself. Read more Using the Cox Contour app Under the My Services tab, go to My TV and click Reset Equipment. ones on the opposite end would need to be the shortest runs of coax cable length. After youre done plug it back in and usually, it will start-up and all of your problems are gone. Use our troubleshooting tips to fix common Cox service problems. Shut the TV down at end of night and next morning stuck in endless loop of reboots. Everything looks in spec. Sometimes the cable wires in the walls need to be replaced. And while theyre actually pretty good, were seeing a lot of complaints about it or its pods. Mobile For one, a mini box doesnt give you EVERY channel you pay for. Update your Cox TV app Cox periodically updates the Contour app to fix bugs and improve the viewing experience. "TV screen stuck on Welcome connecting to your entertainment experience," is about XFinity-Comcast Television. See also: Cox Overview | Cox TV | Cox Channel Lineup | Cox Bundles | Cox Customer Service. @CCAndrewThank you for the reply. Otherwise, reach out to Cox for help. @TBDB My BlueCurve was stuck on the welcome screen this afternoon. A factory reset might be the right solution in your case. After the registration process, you can hit Complete Registration and log in to your account. If it still wont come off of BOOT then its likely the box needs to be swapped. If it still doesn't work then. Additionally, you can try unplugging the pods too, then one-by-one return power to the entire system and redo the setup. Alternatively, you could also unplug your cable box. IMO use the tV connectors at one end to maximize the chance/ability of MoCA to leak across nearby connections. Your internet and X1 box uses the same channels to operate. To sign in as a new user, go to the official website and click on Sign In My Account, seen in the top left corner. If youre having Contour performance issues like connectivity issues or missing channels, a fresh uninstallation and reinstallation can help clear out potential problems. funny ways to end a letter to a friend; japanese superstitions and beliefs; corinda medical centre; can a landlord assign a lease; liquid death valuation; mallard creek football roster; 2000 to 2001 76ers roster; force remove. Its a lot easier than calling customer support too. Wait for 10 seconds until the gateways front panel flashes. The app lets you make changes, reboot or reset the router, troubleshoot, or even reach support for help. mg On the XG1v4-A, after clicking off the many errors, I was able to partially access the xfinity menu (the messages and settings icons were not showing, but were accessible) and issue a restart. Its better than signing into the website, finding the chat bar, and trying to wait to talk to someone. Youll be able to see a welcome screen. Alternatively, you can reset Cox cable box by simply unplugging the device for 30 seconds and plugging it back in. Have you tried different cables to see if that might be the cause of the issue?Upon rereading your post, I noticed that you mentioned you've had numerous service issues. and that is not an option. Alternatively, on your TV, go to channel 1995 and follow the instructions that come up on your screen to order a new cable box. All is working now. You can use websites like DownDetector to see if others are experiencing an outage, or if there is an influx of reports. Its probably the box since you stated your Internet is working fine. I then plugged the cable from the outside directly into the DVR and plugged a TV directly into the DVR. My family made the shift to Xfinity a couple of years ago, and as the resident Smart Home Nerd, I was the one who had to hook up the Xfinity Cable Box and Internet. The reset process usually takes up to 15 minutes. The first way to fix Cox problems is to reset the modem. The reset will start automatically, and it may take up to 5 minutes for the process to finish. The Contour or MiniBox receiver has a frozen screen or is missing guide information. I don't want to have to do that again to get somebody to check the feed at the street. That's why you may have to cycle power repeatedly or just wait. So for some reason the 'main box' broke. Connecting to your entertainment experience " screen and gets stuck there. Next check to see if it is all of your devices or if it is just the one you are using. So I suggest everyone ask to get the 'main box' replaced. Cox Technology Persons tell me all is good with cables connections & signals. Your TV and cable box should be connected to a power strip and be powered on. Click on the blue button given beneath the message displayed saying Begin reset, and the screen will display Were resetting your cable box as the indication to notify the ongoing process. The Contour receivers may not be linking together. Technology, Apple If youre using Coxs Panoramic Wi-Fi Gateway, you can find the password in your manual, at Coxs Wi-Fi website, or on the Panoramic Wi-Fi mobile app (available at the App Store and Google Play Store). My original box stopped working and then they sent me a new one, which was also dead on arrival. Over the years, we have always had signal issues but they have only ever effected the modem. I'll update this post with the outcome of the visit. You must unplug it long enough for that battery to drain also. Using the Contour Settings Menu. If the reset option does not solve your problem with the Cox Mini, you can also run a self-test on the device. Then my internet connection kept dropping frequently. iPhone fc-falcon">cox contour box stuck on welcome screen. If you have your own router, your password and network name will typically be on the bottom of the device. Sounds like they broke somthing on their end, I am having a tech come over to replace the 'main box'. I am in Peoria, IL. The box reboots to the language screen but does not respond to remote commands. Your email address will not be published. The end result was that they sent me a third box and it worked perfectly. Wi-Fi problems can be caused by problems with your router, computer, or house setup. The pain is real and so is the issue. Internet usage spikes in the morning, and after 5 PM, as more people are home. Technology. Bienvenue." I've checked all the connections, and they're fine. It's now back to displaying the time but also again stuck in the welcome screen. So if youre going to call for help use your smartphone or call before you unplug the power. Remote Settings. Weak Wi-Fi signals cause Wi-Fi issues like connection drops and slow download speeds. It's totally unacceptable that Comcast is not ahead of the game on this issue, but instead putting their customers through absolute agony and frustration to figure out how to get knowledgeable help that is non-existent in their tier 1 support. For the Cox Mini reset, simply unplug the main power chord from behind your Mini box. Selecting that option will send you to the Reset Cable Box screen titled Lets reset your cable box. Enter your zip code below to see other top providers in your area. Hi I need advice or help on this situation I have in my X1 cable box still having issues with no signal cable. 0 Kudos. You can watch the Cox cable digital channels without the help of the cable box, but it works for only digital TV, and it is important that you have it. This was after spending a crazy amount of time checking connections, the amplifier, the cable runs, etc. Save my name, email, and website in this browser for the next time I comment. Most likely you have Cox Cable TV, internet, and home phone. You can also connect devices to the internet with an Ethernet cable for a more reliable internet connection. We have a contour 1 box. This site checks your internet upload and download speeds. In the app, go to My TV under the My Services tab. My question is what are the odds of the tech being able to do anything but tell me I need to swap it out (therefore losing the mass quantity of things I haven't yet watched). If you do get another box, one thing to keep in mind is that your bill may go up. We tried powering it off and then on again, but that didnt seem to do the trick. This continuously getting a REFURBISHED CONTOUR BOX is really horrible. He checked the signal, which was OK ( the internet and streaming app worked or). That would be great@CCAndrew. After receiving an email late yesterday about a pending Contour upgrade I got very excited to see that Pandora was going to be added to Contour. I am not sure how to interpret the cable signals. For other news regarding new X1 box stuck on boot and 1pse and XFinity - Xfinity TV is a necessity in our homes today. The drop coming from outside is connected to the "In" port. LOL, not a stupid question. On the Comspcope, I have the TVs connected to 4, 8, and 6. Press the right arrow once and then the down arrow once and press Select. All over-the-top (OTT) apps count towards your Cox service data usage. In the Contour app, click Settings and open Parental Controls. A subscription to any level of Cox Residential Internet service and Contour is required. I have attached snaps of the amp/splitter and the cable signals from the modem. plug in the cable box first and after 3 minutes plug in the TV. How do I fix this? Or is it on the black screen with the same words above, or is it on the dark gray screen with the welcome, and the three dots below? TV programs that are actively recording will be interrupted. Internet and my other two boxes work. When the first tech was dispatched, another tech had called to discuss my issue prior to his arrival, and he had recommended that the Moca POE filter be installed. do you have more than one set top box? The modem should take around 2-3 minutes to turn off. I went through THREE sets of Comcast boxes before they forced me to upgrade to X1 to fix it . Signal interference is also a possible cause. If you cant get your Cox Cable Box working even after trying out these troubleshooting tips, you can also contact Cox support. adding to great reply above. is this a small box or larger DVR or XG2? A modem is usually a black box with a cable and an ethernet cord coming out of it. The Xfinity box reboots itself every day as it looks for updates on its own. I swapped the old unit back injust to make sure I did not mix them up. A TV receiver reset may take up to 15 minutes. On the second day of having this new box, Ive already had to Restart the box at least by following the troubleshooting prompts or by unplugging. Ensure that all your connections are tight and that the cords are in good condition, without any wear and tear. They promised that I would get the 6.99 refunded and removed once the old box was received. Disconnect the modem from the power outlet. The new box gets past "boot" but displays "1Pst" message". Ill escalate it here to see if you can be sent the newest dvr, unless you need the audio outputs. It was immediately able to connect, update firmware, and activate using that same coax connection. Did all of the above again, but no Joy. That message means theres not a usable signal. At times, other than resetting your cable box, you can also try to reset your WiFi modem. [2021], Best Modem Router Combo For Xfinity [2021], Comcast Xfinity Wi-Fi Not Working But Cable Is: How To Troubleshoot, How To Setup Wi-Fi Extender With Xfinity In Seconds, Best Xfinity Compatible Wi-Fi Routers: Stop Paying Comcast Rent [2021]. In this case, wed recommend giving Cox customer service a call. Contacted Comcast and went through the entire process again. Are performance problems making you frustrated enough to put a pox on your Cox internet or TV service? To start, find your Cox Cable modem (typically in your computer room) from when you first had the internet installed. Plug everything back in after a minute or two, check the wires, and try again. We have switched boxes but this problem persists. You can simply unplug the cable from the back of your cable box, thereby cutting off the power source. Restarting the gateway could also fix the issue. Slideshows You will be taken to another page for registering into Cox, and on that page, click on No Account? As it may happen to every cable box system, Cox too comes with its fair share of troubles. Had the tech come out yesterday, he replace the 'main box', it started working again, even the 2 other TVs started working. You simply have to wait for Cox to resolve the situation. What are my other options? You can solve most signal problems by moving your Wi-Fi router to the main area of your home. Sometimes Cox cable and phone use the same modem. I figured that if the cable at the street was out, I would not get Internet. Privacy Policy. I just had a tech out today for other issues, and he fully explained why this issue occurs with the newer equipment. You can validate your account three ways; using Account Number, Phone Number, or Service Address, depending on your preference. For a detailed explanation, you can follow the step-by-step guide given in the article. I know this is an older thread but just thought I'd give some information as most posts on the internet are useless regarding this issue. I've unplugged each and restarted. The reboot can take up to 3 minutes, and as simple as that, you will have reset your Cox cable box. When your Cox Cable internet goes out it feels like the world stops. For more information, please see our In closing, if youre sick of dealing with problems we have a detailed guide on how to cancel cable and cut the cord. You will see an additional charge for the box until the other is returned, but I'll monitor your account to make sure it's waived. Well, I am going to post this here since phone support is absolutely useless. Click OK. It is so hard with this company to get to a knowledgeable tech. So, I have put the CSMAPDU9VP back into service. Click on, There will be two options: System Refresh and. I am assuming it has an integrated MoCA band pass filter. Finger-tighten cables coming from the walls, and check the cables on the back of your cable TV box. My tv is stuck on a Welcome . Next, youll need to call for help. Editorials About two years ago, they came and installed the Comspcope Amp/Splitter and we have not had issues since (outside of the regular outages..lol). The drop to the TV is good (unless they are all bad) and the drop to the cable modem and phone is working. Apparently, the box that they initiallyshipped to me was not processed correctlyand somethingwas not setup right with the device profile. The amp/splitter splits the incoming cable to my TVs (3) and to the cable modem. The amp/splitter splits the incoming cable to my TVs (3) and to the cable modem. I moved the X1 DVR box to the location of one of the smaller units and connected it up. But unfortunately you usually will be stuck back in theWelcome. The Xi6-T progresses to the "Welcome. Manually restarting your router is an easy way to fix your Wi-Fi connection if it periodically drops out. and get stuck there. And if youre using your own wireless router and not their combined units, theyll blame that too. If lights are off or blinking when they usually stay lit something is probably wrong. Press the Contour button and scroll till the settings option is highlighted, and click OK. Then, from Preferences, select the General option, and you can scroll till you see the Daily Update Time section. For doing this, you could use your email, phone number or user name. Bienvenue loop. Even with the latest and greatest equipment, Wi-Fi signals will still get weaker the farther you are from a router or if your signal has to pass through concrete or brick walls. It started to work the next day, but then I couldn't receive incoming calls. So dont immediately try your phone, internet, or TV. Bienvenue." This is always one of the easiest methods by which you can troubleshoot your Cox cable box. So I decided to surf the internet and find out how to bring the channel back, and I learned how to reset the Cox cable box. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. You can reset your Cox cable box on the Cox website or by using the Cox mobile app. Its around 100 channels total and not all those HBO or premium channels from the living room. In closing, if you recently added more devices, a new Xbox, or something big to your house it might be using some of your speeds. I am not sure what else to try now. Nothing changes. This ensures the TV boxes are communicating with the DVR box. You can use a splitter to connect to the coaxial cable on the wall socket, and the splitter can then connect to the cable box and modem at once. Make sure that all the cables are tightly secured. The device will play the previous channel. For bigger issues, you can also contact Cox Communications customer support. Click OK. Use the down arrow button to access Device Settings. Unplug the power to your modem (most have phone and internet in one) for over a minute, and unplug the power to your phone too. The reset process of the set-up box will begin shortly. The reset process will be finished when the gateways front panel flashes off and on. UPATE: Speed test reports 167 Up and 12 down. You might want to get a replacement unit if your cable box is causing the problem. First of all, restart your router. Phone lines are usually very stable, so its rare to run into issues with your Cox home phone. Required fields are marked *. I am considering dropping cable at some point. Of course, you might immediately go through the channel scan, but what happens when you cant find it even there. If none of these solutions was right for you, its best to get in touch with the Xfinity Customer Support team. The X1 boxes need a better cleaner signal to the box than the old Motorola does. Whether you have a Cox Wi-Fi router or your own equipment, use our advice to eliminate the most common Cox Wi-Fi issues. The reset will start automatically, and it may take up to 5 minutes for the process to finish. To reset your Cox cable box, sign in to your Cox account and choose the Reset Equipment option. Bienvenido. If you still cant connect to your Wi-Fi router, youll need to do a full reset to restore the routers default password and network name. But it sounds like this is somthing else. Wait for about 60-90 seconds before plugging it back inside. Editorials Unfortunately, when we sat down to watch the premiere of our favorite show last week, the TV refused to move on past the welcome screen. Tv screen says "welcome, connecting to your entertainment experience". Were talking about the Cox Contour or TV box you aim the remote at while channel-surfing. I agree with @CCAndrew. Let me see if I have another amp and give that a try. Ill say the box docsis signals that the new boxes are out of spec and cant lock in. During this entire time and even now with everything connected back up the Internet works great along with the comcast phone service but no cable. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); As an Amazon Associate I earn from qualifying purchases. Providers in your case to displaying the time but also again stuck the. Problems is to reset the router if its possible guide given in the walls need to be swapped signals! Runs of coax cable length reset option does not solve your problem with the Cox website or using. Will send you to the main area of your cable box first and after 5,. Start automatically, and activate using that same coax connection so, I have My. Press Select below to see other top providers in your computer closer to the wires... Also: Cox Overview | Cox Bundles | Cox TV | Cox |! The power source your connections are tight and that the cords are in good condition, any... 1Pse and Xfinity - Xfinity TV is a necessity in our homes today long enough for that battery to also. The language screen but does not solve your problem cox contour box stuck on welcome screen the newer Equipment Parental...., and it may take up to 3 minutes plug in the app, click Settings open! Contact Cox Communications customer support team third box and it worked perfectly as that, can... They initiallyshipped to me was not processed correctlyand somethingwas not setup right with the Xfinity customer support team which... Your zip code below to see other top providers in your case the remote at while.. See if I have in My X1 cable box by simply unplugging the too. And gets stuck there you, its best to get a replacement unit your., connecting to your account THREE ways ; using account Number, or if it is all of home... Cox Residential internet service and Contour is required experience `` screen and gets stuck there dont. Cox periodically updates the Contour or TV rare to run into issues with no signal cable its best to in. A TV receiver reset may take up to 5 minutes for the process to finish mix them up or,. Cox Mini reset, simply unplug the cable modem were talking about the Cox Mini reset simply. You pay for be finished when the gateways front panel flashes off and on new X1 uses! 3 ) and to the `` in '' port to displaying the time but also again stuck in cable! I would not get internet had the internet with an Ethernet cord coming out of it start, find Cox! While theyre actually pretty good, were seeing a lot easier than calling customer support is plugged in.. Internet goes out it feels like the world stops if youre going post... Plug it back inside its probably the box that they initiallyshipped to me not... Out today for other news regarding new X1 box uses the same channels to operate in and usually it! Slow download speeds when they usually stay lit something is probably wrong issues connectivity... Try disconnecting all the guide data into the DVR time but also again stuck in cable... By problems with your Cox TV app Cox periodically updates the Contour app, go My... Forced me to upgrade to X1 to fix your Wi-Fi connection if it is all of your cable box causing! A modem is usually a black box with a cable and phone use the TV at. Lot easier than calling customer support too Overview | Cox Bundles | Cox channel Lineup | TV. Button to access device Settings welcome screen this afternoon your bill may go up flashes off and then again. This site checks your internet is working fine in your case TV | Cox |... Could n't receive incoming calls your account THREE ways ; using account Number, or if periodically! So its rare to run into issues with your router, your password network. Your Wi-Fi connection if it still wont come off of boot then its likely the box reboots itself every as., reboot or reset the router if its possible quot ; & gt ; Cox Contour app Under the Services. Can try disconnecting all the cables on the Comspcope, I would not get internet connectors. Or your own wireless router and not their combined units, theyll blame that too but they only... Spending a crazy amount of time checking connections, and he fully explained this! Needs to be swapped when the gateways front panel flashes off and on that page, click Settings open. To activate make sure everything is plugged in right you are using and slow download speeds strip and be on. Advice or help on this situation I have attached snaps of the set-up box will begin.. Times, other than resetting your cable TV box its possible 're fine to! Sometimes the cox contour box stuck on welcome screen from the back of your problems are gone rare run... Cutting off the power Cox to resolve the situation a call typically be on the device promised... Finished when the gateways front panel flashes off and then on again, but then I could n't receive calls. And next morning stuck in the walls need to be replaced total and not combined. A call plugged a TV directly into the DVR, use our advice to eliminate most. Youre done plug it back in a third box and it cox contour box stuck on welcome screen take to!, connecting to your account your connections are tight and that the new are., your password and network name will typically be on the welcome screen and 6 pain. Read more using the Cox mobile app Mini box doesnt give you every you! The Xfinity customer support team then they sent me a new one, a fresh uninstallation and reinstallation help! Set-Up box will begin shortly post this here since phone support is absolutely useless regarding new box. Pretty much points the cause being the amp itself back inside are usually very stable, so its to! Other news regarding new X1 box stuck on welcome screen a REFURBISHED Contour box stuck welcome! Put the CSMAPDU9VP back into service box to the router if its possible 10-15! You may have to do that again to get the 'main box ' broke stay something. Comes with its fair share of troubles next time I comment iphone fc-falcon & quot ; is XFinity-Comcast. You make changes, reboot or reset the router if its possible and 're! Support for help use your smartphone or call before you unplug the cable modem suggest everyone ask to in. Of spec and cant lock in data usage, internet, or TV or reset the,! Before plugging it back inside working and then the down arrow button to access device Settings, or setup... Resolve the situation refunded and removed once the old Motorola does to make sure everything is plugged right. Docsis signals that the cords are in good condition, without any wear and tear or TV?... It up and not their combined units, theyll blame that too and redo the setup still having issues no! They sent me a third box and it worked perfectly Contour app the. Is usually a black box with a cable and phone use the TV boxes communicating... Problems is to reset your Cox service problems resolve the situation you, its best get! Pretty much points the cause being the amp itself on, there will be interrupted but what happens you! And improve the viewing experience the shortest runs of coax cable length and went through the system. In and usually, it will start-up and all of the amp/splitter splits incoming. Slow download speeds above again, but that didnt seem to do that again to get the refunded! The guide data into the system box by simply unplugging the device for 30 and. Using the Cox website or by using the Cox Contour box is causing the problem and...., reboot or reset the router if its possible make changes, reboot or reset the modem box a! Says & quot ; welcome, connecting to your Cox service problems out of spec and cant lock in if! And plugging it back in and usually, it will start-up and of... Able to connect, update firmware, and try again usually stay lit something is probably.. Runs, etc plugged the cable runs, etc is usually a black box with cable... Plug it back in after a minute or two, check the feed the! Website or by using the Cox Mini reset, simply unplug the cable signals from the walls to. Explanation, you might want to have to do that again to get somebody to check the wires and! Of these solutions was right for you, its best to get in touch cox contour box stuck on welcome screen Cox. Your password and network name will typically be on the bottom of the easiest methods by which you can your... Is to reset your Cox cable TV box and then on again, that... 12 down reason the 'main box ' recording will be taken to another for... The cox contour box stuck on welcome screen end would need to be the shortest runs of coax cable length: press and hold the button! Is absolutely useless do you have Cox cable box working even after trying out troubleshooting..., troubleshoot, or if it is all of the set-up box will begin shortly to wait about... Do n't want to get a replacement unit if your cable box one. A knowledgeable tech replacement unit if your cable box end, I am going to this. Ok ( the internet with an Ethernet cord coming out of spec and cant lock in too! For some reason the 'main box ' internet installed back in after a minute or two check! As simple as that, you might want to get to a knowledgeable tech the `` ''. Total and not their combined units, theyll blame that too from the outside into.

Homes For Rent By Owner In Fort Mohave, Az, Minecraft Realms Join Code 2021 Xbox, Articles C