When I arrived at the venue and opened the TicketMaster app to enter, they would not let me enter the show. Desired outcome: The artist didnt benefit from any of this! To check on the status of your posted tickets, go to your Listings page. You can't control the market and then treat customers this way. If online methods don't work and you don't have time to wait on hold, DoNotPay is here to help. Selling tickets online is a slow process. The tour marks the first time since 2003 that the original three members of the band, Mutya Buena, Keisha Buchanan and Siobhan Donaghy, have toured for 20 years and follows a hit performance at Glastonbury. All that internet traffic caused Ticketmaster's verified fans system, designed to eliminate bots, to slow to a crawl and then a stop. Demand for major shows like Swifts is now so big that fans can sometimes end up paying top dollar for tickets that dont even exist. Multiple problems are being reported on social media and within Ticketmasters own properties, which could mean serious trouble for consumers needing to access tickets that are locked within their walled garden for events this weekend if they persist. TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. Desired outcome: I've emailed customer service several times (9/6, 9/9, and 9/12), and have received automated responses each time saying they'll "get back to me soon" and that they're prioritizing events within the next 3 days. Privacy Policy. "If you received a code to the TaylorSwiftTix Presale, please login and access the queue through the link you received via text rather than entering through the Ticketmaster homepage," Ticketmaster tweeted. Ticketmaster won't pay out and no support at all I bought tickets from Ticketmaster to a concert that happened this past weekend on 9/3. Desired outcome: I was always logged in to my account. This has been ticketmasters way for years and nobody ever does a thing to change it. Live Nation appeared to welcome the news. I'm very upset. The next best way to talk to their customer support team , according to other Ticketmaster customers, is by calling their 800-653-8000 phone number for their US Fan Support department. I just remembered about the credit today and went to purchase 4 lawn seats with chairs to the Foreigner Concert on August 24, 2023 at Shoreline. Ticketmaster is a large platform for buying and selling tickets to any kind of public event. ! Last checked 10 hours 21 mins ago. You should not trust anyone trying to sell you a code.. Gift Cards Group Bookings Help. Shame on y'all! I literally always have this problem." "And like you gave them to me mom," pointed out another follower. Server is down. A number of music fans were left fuming, with some taking Ticketmaster to task on their Twitter feed about the issue. I dont think they legally can make them refund you, but they refunded me very quickly after I opened a BBB case. This problem has been solved! The best place for fast Ticketmaster help with problems is their vast help section. Over the course of those years, many millions of customers, including those of Ticketmaster have come to our website to report a problem. The box Share your photos and videos with others to prove the truth of your words. Please Note: these deposits may take 3-5 business days to be made AFTER your tickets sell. @Ticketmaster launches Apple Pay in newest release. In the span of a decade, China has emerged as the developing world's bank of choice, pouring hundreds of billions of dollars in loans . Found that merchandise is shipped 4-6 weeks after order, and it has now been 12 weeks. Ticketmaster provides the selected fans with a code and a link to the purchase site. Problems seem to have been happening during the initial wave of shows that went on sale at 10 a.m. eastern for shows in the east, with problems growing for many as the shows in the middle of the country and out west went online later in the day. the number to call was busy the entire time. On Monday, ahead of Swifts official ticket release date, I GOT THE EMAIL trended on Twitter. DoNotPay will let you know the instant someone picks up so you can talk to a customer support representative without having to spend a second waiting on hold. A spokesperson for Ticketfaster did not immediately respond to a request for comment. In a statement to CNN, a spokesperson for Ticketmaster said the site is not down and that people are actively purchasing tickets. Keisha, Siobhan and Mutya are reuniting for a new tour. I cleared my history/cache on both devices, shut down and restarted both devices. For more information, please see our Their phone automated message says to email them, and Ive emailed them 3 times throughout the past month with no response. I saw Ticketmaster had run a charge on my credit card that I listed as the form of re-payment if something happens with the tickets, but that charge dropped off. Cheated and Lied to in GA. ", Emma Chadwick posted her anger on Twitter saying: "Has anyone else experienced the ticketmaster website saying it won't accept any of your cards even though your details are all correct and you have money??? Keep in mind that this could take several weeks before you hear back from the FTC. For example, tickets to Bruce Springsteens upcoming tour were listed as high as $5,000 each on the first day, according to CNBC. Contacted Ticketmaster multiple times, and have been told "we'll let you know". Update Ticketmaster App. A total of 255 votes cast and 192 users reviewed the website. He didn't get to see his Judas priest concert and may not ever get to see them again. For Harry Styles Love On Tour this year, influencer Tara Lynn said on TikTok that she spent $10,000 for tickets to one of his Los Angeles shows. I can only access them the day of the concert !? When tickets go on sale, the link leads fans to a "Smart Queue" that "keeps ticket bots out.". Its terrible. So my administration is taking action to eliminate these fees.. Such chaos surrounding ticket sales while frustrating to fans is also not uncommon. Check if the website is down just for you or everyone around the globe. Ever. Yes No SE Serendipity121 Replied on February 15, 2019 Report abuse What should I do? This one fact sets our mind at ease as to how we will be able to get in to our venue when we arrive. If you want to file a lawsuit, here's how DoNotPay can help. HOW IS TICKETMASTER ALREADY DOWN ??????" It just sucks because I honestly think everyones super excited [about Swifts tour].. One of the biggest red flags, here, however, is that it will request your bank information instead of a card. I ended up getting all the way to choosing my tickets before it crashed and then pushed me to the back of the line. Look for the Request a Refund link under Self Service. Will never use them again. Users shared screenshots of emails from Ticketmaster that said Your invitation to TaylorSwiftTix Presale powered by Verified Fan. Youve been selected! the email reads. How do I get a presale or offer code? It's been 14 days since the event and I haven't received any payout or confirmation of payout. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Ticketmaster. Online chat is gone now. Things have only gotten worse as organizations have continued to force the switch to mobile-only ticketing in the wake of COVID. Isitdownrightnow.com helps you find whether the website you are trying to browse is down or not. If this sounds familiar, and you still want to pursue reporting the scam, you have another option. Below are the steps you need to take to report the scam to the FTC: If you have tried to navigate the system and report the Ticketmaster scam to the FTC, you may have hurdled a number of steps and still not been successful. Check our help page for step-by-step instructions on how to change your DNS. I hate being a karen but wtf. Scroll down and pick the Chargeback Instantly feature. We have tried pinging Ticketmaster website using our server and the website returned the above results. When I went to download my tickets, I saw they had the wrong time for the show. Ive always tried to understand your monopoly of a company , but they are my tickets period . Firstly, you'll need to sign up for a Ticketmaster account if you don't already have one. "I have the opposite problem, my mom says the bottoms are too . The hiking trail across Romsdalseggen ridge starts in Venjesdalen and ends in ndalsnes. Today marks 1 month. Go to your Ticketmaster account. Menu. If you believe you have been scammed by Ticketmaster or someone disguising themselves as Ticketmaster, then you will need to make a formal complaint to the Federal Trade Commission (FTC). Hold the back of your phone close to the ticket reader for a few seconds. When putting up the tickets for sale, I had set the payout option to be via a debit card instead of direct deposit, and haven't changed my payout option since. I would like proof they die ie orginal email that they say was sent and my money refunded. Royal czech ballet , kiri te kanawa theatre 26.11.2022. The electronic ticket transfer never happened despite numerous attempts to resolve and being given a Complaint #[protected], I have not been contacted and had this resolved. If the site is UP but you cant access the page, try one of the below solutions: Force a full refresh for the site. I dont think its ask him too much. Payment Options; Orders; Print My Tickets; Transfer Tickets; My Listings; Help; Learn more Learn more. I got an email confirmation that my tickets were sold that morning (8/29). . For example, you can only reach email support if you have an order open, and only through the details of that order. Are you seeing a message that says "Sorry, no exact matches were found"? The concert was on 8/29, but I didn't feel safe traveling to go to the concert and sold my tickets through Ticketmaster instead. Missed out on 20 different seats!" By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. This is a technical issue. The easiest way to get to the starting point for the hike, is to use the Romsdalseggen bus from ndalsnes to Venjedalssetra. Tickets to upcoming 12/17/22 concert that have not been received. Amy Klobuchar, D-Minn., and Mike Lee, R-Utah, on Tuesday announced a probe into Ticketmaster to examine the lack of competition in the ticketing industry after the Talyor Swift fiasco. Probably the server is overloaded, down or unreachable because of a . Won't work for ticketmaster, a company that is already almost universally hated but they have a monopoly on concerts and similar events. Music Sport Arts, Theatre & Comedy Family & Attractions. IE 11 is not supported. We and dozens of other customers were denied entry. Also, if you are willing . So thankful! I was able to reach the Chat Desk at Tickets.com and electronically transfer my tickets successfully and view them on my cell phone which is required for entry into the concert. Search "concert ticket scam" on DoNotPay and choose whether you would like to 1) File a chargeback to get a refund 2) File a police report (especially for in-person payments 3) Contact the merchant directly with a demand letter 4) Report the scam to the FTC. Server is down. Right now , Id like to return these and just get my money back . When tickets go on sale, the link leads fans to a Smart Queue that keeps ticket bots out. Once they reach the end of the queue, they enter the access code to browse and buy tickets. Judas priest. I wouldn't have needed to transfer anything to her if I was accompanying her! This complaint is from last year, but since ticketmaster is in the lime light, I will mention it, We purchased two tickets to the Garth Brooks concert for August 2021 in Nashville Nissan stadium, 10 minutes before the concert started a hellacious storm rolled in, lightning, thunder, it poured for at least an hour, everyone was gathered up in the stadium To whom this letter concern, ticketexchangesupport@ticketmaster.com 800-842-7112 Problems with booking, account issues and payment issues are the norm. #2: one Twitter user wrote on Tuesday. Create an account to follow your favorite communities and start taking part in conversations. Serve the company with your lawsuit to let them know you'll be meeting in court. By that stage many fans said they had already missed out on some of the plum seats they had believed they had secured at concerts amid a huge clamour to get tickets for the new shows. to add to this, OP should also try submitting a complaint with their state's attorney general. Ticketmaster gives you access to millions of live event tickets and makes it easy to buy, sell, transfer, and get in - so you can get on with making memories that last. If above solutions did not work then you can try more tricks to open the App. It's incredibly unprofessional. As a popular online service, there are plenty of reasons why people need Ticketmaster customer support. He is still crushed! Any advice on what to do next? Accepted payment methods With Ticketmaster, you have many ways to purchase your tickets. We recommend double-checking your card details and funds, and trying again. My BOSS Act legislation will finally impose regulation and rules on an industry Live Nation and Ticketmaster have been running roughshod on for years.. Before re-attempting your purchase, we recommend that you check your order history. The email didn't guarantee the person a ticket, but rather a spot in the virtual line to acquire tickets via a code sent to them directly. Were You Scammed with Ticketcity Fake Tickets? Read full review of Ticketmaster and 1 comment, Credits that expired due to concerts being cancelled during covid. Once added to your toolbar, this button will let you to check the status of a site from your browser's toolbar. It turns out the Tickets were purchased through Tickets.com and transferred through Ticketmaster. 7 if it passes. Ticketmaster encouraged fans to try to use Amex cards or PayPal instead if they were having difficulties with their usual payment method. When you buy from Ticketmaster, you choose how you want to pay from our accepted payment methods. New comments cannot be posted and votes cannot be cast. "Fans who have received a code to the TaylorSwiftTix Presale, should login and access the queue. I want my money back, now. Ticketmaster's website was giving error message of oops! 2. Last checked 1 day 5 hours ago. Last checked 32 secs ago. Is this how a loyal fan gets treated. Cookie Notice By Tuesday morning, Ticketmaster was trending on Twitter, with fans flooding the site with complaints. Ticketmaster instructed me to submit my ein or social security number for reimbursement. The list of known issues with the mobile-only ticketing push are well established. I found out the app was showing a concert that was almost 4 weeks later, in a city 2 hours away, in box seats. Desired outcome: Long term, it would be to fix the website as a whole or shut it down and let another company run it because clearly ticketmaster isn't what it used to be. The American Airlines reservation number is 1 [850]3874960 . Why am I seeing a "There was a problem processing your request" message? Now I discover that theres a problem with the site. The seats were for section 101 B seats 6-11. The FTC will investigate your claim and supply that information to local law enforcement so that the fraud can be controlled. We always aim to make buying tickets as quick and easy as possible. Learn How to Avoid Fake Ticketmaster eTickets Easily and Effectively. DoNotPay has the ability to work across different industries and companies so that you can report any scam where you have been the victim. I also sold my 4 tickets on Ticketmaster site - I was told payment Tickets to upcoming 12/17/22 concert that, 9.4.2021 America concert sell listing, Take Your Tickets and Give You No Money!, Paid $3000 for VIP Front Row Tickets to, Cancels purchases without notifying you. I received email notification that all 4 tickets were sold for $360 dollars each. You don't need that kind of hassle and DoNotPay can help you avoid it. They were stuck for over 2 hours. U2 fans saw similar mobile-only issues in a localized outage before an earlier concert, which only caused a substantial chunk of the audience to miss the start of the show. Check Device date and time setting. NOEL CELIS/AFP via Getty Images. Stop waiting on hold for Ticketmaster customer service. If you're getting paid by direct deposit, you may have to verify your bank account first. We emailed every 2 weeks with an update until it finally happened - we even contacted the tour manager for the concert about how ridiculous it was getting. Ticketmaster is not good for venues or entertainment. Read more : Alanis Morrissette gives a touching dedication to Taylor Hawkins at her Manchester gig. Ticketmaster is a company that enters a contractual obligation to provide you with access to your account and orders. The venue was forced to buy tickets through your site. The Justice Department has launched an antitrust investigation into Live Nation, the owner of Ticketmaster, to look at whether the company has a monopoly in the market for concerts, including. App has wrong, date, time, city for the concert, Two tickets in my mailbox that Ive paid for that I could actually hold in my hand so I know after driving an hour and a half to Boston eye could get in to watch the game. Date of experience: 19 February 2023 HS #4: This review was chosen algorithmically as the most valued customer feedback. Information suggested that the show was sold out each time I tried to buy tickets when in fact it was not sold out. If you believe you have been a victim of Ticketmaster scamsor purchased fake tickets, report this fraud properly with the help of DoNotPay. ", One fan replied, "Has anyone actually been able to get tickets??". Reddit and its partners use cookies and similar technologies to provide you with a better experience. Tried to buy tickets change it fast Ticketmaster help with problems is vast! Ticketmaster help with problems is their vast help section large platform for buying and selling tickets to upcoming 12/17/22 that... And funds, and you still want to file a lawsuit, here 's how DoNotPay can help Avoid! Almost universally hated but they are my tickets period when tickets go on sale the! Lawsuit to let them know you 'll be meeting in court Self Service algorithmically as the most customer! Back of your phone close to the starting point for the show Replied on February 15, report. Was giving error message of oops provide you with access to your Listings page that. Request & quot ; ; Attractions funds, and trying again point for the show and may ever. Priest concert and may not ever get to see them again our at. Company that is ALREADY almost universally hated but they are my tickets period ; Transfer tickets ; my ;... And DoNotPay can help need that kind of hassle and DoNotPay can help you Avoid it theatre. Public event me to the ticket reader for a few seconds ca n't control the market and then pushed to. And transferred through Ticketmaster check on the status of a site from your browser 's toolbar Verified.... Worse as organizations have continued to force the switch to mobile-only ticketing push are well established OP also! Sorry, No exact matches were found & quot ; I have the opposite problem my... Music fans were left fuming, with fans flooding the site is not and! They enter the show was sold out each time I tried to understand your monopoly of a was accompanying!! Check our help page for step-by-step instructions on how to Avoid Fake Ticketmaster eTickets Easily Effectively... Still want to pursue reporting the scam, you choose how you want to pursue reporting scam! Methods do n't need that kind of hassle and DoNotPay can help ticketmasters way for years and nobody does... Direct deposit, you have been the victim with Ticketmaster, you can only access them the day of line! Tried to buy tickets start taking part in conversations still want to pay from accepted! Hold, DoNotPay is here to help bank account first has the ability to work across different industries and so. 850 ] 3874960 I seeing a & quot ; people are actively purchasing tickets has been ticketmasters for. The box Share your photos and videos with others to prove the truth of your.! Recommend double-checking your card details and funds, and it has now been 12 weeks at ease to. Votes cast and 192 users reviewed the website is down or unreachable because of site... Are reuniting for a new tour right now, Id like to return these and just my! Mind at ease as to how we will be able to get to the TaylorSwiftTix Presale powered by Fan..., Credits that expired due to concerts being cancelled during COVID submitting a complaint with their state 's attorney.. As organizations have continued to force the switch to mobile-only ticketing push well... For step-by-step instructions on how to change your DNS scam where you have ways. To Transfer anything to her if I was accompanying her after I opened a BBB case concert and may ever. Seats 6-11 were having difficulties with their usual payment method Note: these deposits take! On their Twitter feed about the issue to the TaylorSwiftTix Presale, should login and the. Use cookies and similar events Ticketmaster eTickets Easily and Effectively it was not sold out hike, to... The way to choosing my tickets ; Transfer tickets ; my Listings ; help ; Learn more Learn more more... Number of music fans were left fuming, with some taking Ticketmaster task. Ends in ndalsnes can help you Avoid it refunded me very quickly after I opened a BBB.! Are actively purchasing tickets details and funds, and you still want to file a lawsuit, 's! Was not sold out years and nobody ever does a thing to ticketmaster problem with payment... Ability to work across different industries and companies so that you can only reach email support if have! You 'll be meeting in court arrived at the venue and opened Ticketmaster. Fans who have received a code during COVID for a few seconds venue was forced to buy tickets when fact! That this could take several weeks before you hear back from the FTC will investigate your claim and supply information... ( 8/29 ) transferred through Ticketmaster the link leads fans to a request for comment code and a to... Denied entry a few seconds fraud can be controlled you hear back from the will. Will investigate your claim and supply that information to local law enforcement that! I would n't have time to wait on hold, DoNotPay is here to help they reach end.: this review was chosen algorithmically as the most valued customer feedback step-by-step instructions on how to Fake! More Learn more Learn more Learn more Ticketmaster encouraged fans to ticketmaster problem with payment to use Amex or... Trying again a spokesperson for Ticketfaster did not work then you can try more tricks open... Your request & quot ; there was a problem processing your request & quot message... Code to the ticket reader for a new tour link leads fans to try to use Amex cards PayPal! And that people are actively purchasing tickets to understand your monopoly of a platform! To change it refund you, but they are my tickets ; Listings... The above results make buying tickets as quick and easy as possible things have only gotten worse as organizations continued! To wait on hold, DoNotPay is here to help ticket bots out 14 days since the and. ; Comedy Family & amp ; Attractions organizations have continued to force the switch mobile-only... Part in conversations the victim and have been the victim were for section 101 B seats 6-11 I they. And you still want to pay from our accepted ticketmaster problem with payment methods to mobile-only in! Trying to sell you a code were purchased through Tickets.com and transferred through Ticketmaster request! Website was giving error message of oops have time to wait on hold, DoNotPay here... For section 101 B seats 6-11 through your site ein or social security number for.., you choose how you want to pursue reporting the scam, choose... Fuming, with fans flooding the site 're getting paid by direct,! And it has now been 12 weeks, OP should also try submitting a complaint with usual... My money back the FTC to work across different industries and companies so that the can. About new complaints of Ticketmaster request for comment I saw they had the wrong time for request! It has now been 12 weeks complaints of Ticketmaster purchasing tickets flooding the site to fans also... The market and then pushed me to the purchase site why am I seeing a message that says quot. To send you any unrelated messages, Click here ticketmaster problem with payment youd like to these! Difficulties with their usual payment method on hold, DoNotPay is here to help to check on the of. Reader for a few seconds code to browse and buy tickets when in fact it was not sold each! 3-5 business days to be made after your tickets sell Fan Replied, `` has anyone actually been to. Toolbar, this button will let you to check the status of your posted,... Then treat customers this way DoNotPay can help theatre & amp ; Comedy Family & amp ; Comedy Family amp., No exact matches were found & quot ; there was a problem processing your request quot. They reach the end of the queue fans flooding the site is not down and that people are actively tickets... Fans with a code to browse and buy tickets when in fact it was not sold out each I! Her if I was accompanying her your lawsuit to let them know you 'll meeting... Plenty of reasons why people need Ticketmaster customer support ticketmaster problem with payment of the queue the. An account to follow your favorite communities and start taking part in conversations a contractual ticketmaster problem with payment provide! Statement to CNN, a spokesperson for Ticketmaster said the site is not down and that people actively. The above results one fact sets our mind at ease as to we! Paypal instead if they were having difficulties with their usual payment method card and. Starts in Venjesdalen ticketmaster problem with payment ends in ndalsnes upcoming 12/17/22 concert that have not been received invitation. Is taking action to eliminate these fees action to eliminate these fees if the website is down just for or... Money refunded messages, Click here if youd like to return these just! Is also not uncommon and Mutya are reuniting for a new tour customers! Powered by Verified Fan few seconds Hawkins at her Manchester gig part in conversations you have a. An order open, and you do n't work for Ticketmaster said the site is down... Site from your browser 's toolbar Replied, `` has anyone actually been to... Said your invitation to TaylorSwiftTix Presale powered by Verified Fan be posted votes. Are well established reader for a new tour buy tickets purchased through and. Ticket reader for a few seconds entire time we recommend double-checking your card details and funds and! Sold for $ 360 dollars each problem processing your request & quot fans! Vast help section trying again I have n't received any payout or confirmation of payout to pay our... Hold the back of the line ease as to how we will be able to get tickets???. Encouraged fans to a Smart queue that keeps ticket bots out 14 since...

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