I want in on this. I called to verify that they had received the documents, they said yes but they were rejecting my SS Card-could'nt say why-they wanted me to apply for a new one! 2021 Copyrights. Password. The irs sent my return in May to sbtgp I still don't have it Nobody will help me nobody knows [censored] I'm going to tell fox 5 news about these crooks so that they can't keep stealing from innocent people. If the IRS is reviewing your return, the review process could take anywhere from 45 to 180 days, depending on the number and types of issues the IRS is reviewing. I hope this is not the start of another arduous business transaction and horrible customer service experience. Read full review of Santa Barbara Tax Products Group [SBTPG] and 4 comments. When I ONLY got HALF of my State Tax money, it was also deposited from some weird Company "TPGJ PRODUCTS SBTPG LLC" how some other people on here experienced. You have been successfully added to the TaxAct Do Not Sell list. ok I will go with that but she said come next week and get the check so we did and she took out 1000 to do our taxes. Two different stories, 2 different expected receive dates. So disappointed with this bank and I"m really thinking of ending my 4 year streak of using TurboTax and next year going with H&R block. And I could not believe how these people made me feel following up on my OWN MONEY! No one has called to help. 1 This product provided by Santa Barbara Tax Products Group, LLC enables certain deductions from the account to be processed. I have called them ask them when they was going to cut my check they told me they dont know. I'm comeing for Santa Barbara tax and bank this is a crime yall committed 7 with me I'm gonna make sure publicly yall pay for stealing everyone's money yall did and do jail time, Have you received your taxes yet because I am having the same issues, I did our taxes with turbo tax this year and had made an error on my account number when entering account number for direct deposit so our money went to the wrong account I contacted tpg the very next day which was march 2 2022. and any check info on dates cuz theres tracking to it. 100 E Water Street, Sandusky, OH 44870-2210. I spoke with both companies 2 days ago, April 22, 2014. Terms and conditions are subject to change without notice. sbtpg .com view all santa barbara tax products group [ sbtpg] contacts advertisiment most , See Also: Phone Number Preview / Show details, 1 This product provided by Santa Barbara Tax Products Group, LLC enables certain deductions from the account to be processed. I have 2 tax locations and still no help Jan 2nd. "Lady, I have 0 faith in your organization right now you've already kept me waiting for the better part of two months now. " They are thieves. Please enter the details of your request. Hopefully I will help somebody in the future not go through the same thing. My refund got delayed, and IRS app is saying there were errors with social security numbers and/names of dependents. Wednesday - no check - ok call spend my lunch hour on hold, no human. TPG Products only option is to contact Green Dot because they recently unknowingly discontinued the services for request letters. I filed on the IRS website with free tax. they have my money, wont give me any timeframe & hang up after an hour on hold. Give us a call and one of our support team members will assist you. that is just bs. I left out one digit from my account number so my bank rejected the refund deposit. Well guide you through the process. I would like my tax returns mailed. Try Now! Someone please help we need our money and this is just ridiculous to have to go through. I was told it got sent because I asked for rapid refund which I most certainly DIDN'T. I used TurboTax to e-file my federal return this year. I still ain't received it in the mail, cannot get ahold of the irs and wmr still shows it deposited in tpg account I'm now in. Currently, check cashing at Walmart is not available in NJ and NY. A number was wrong on my account #, at first the Where's my refund tool was telling me everything was fine and my refund was deposited on the 6th. Username. SBTPG responded quiclky with a phone number. So I check SBTPG website and see that a $20 deposit was made into a random account and then it says for the rest of the amount ($70 less than what I should be getting) "check to be printed at bank." This shouldn't be legal. Does anyone know why that isit put a hold on my process. If you can't find an answer in the Help Center and need to contact TPG Support, contact us by phone using the appropriate support department phone numbers below. I would like to verify my information and get an answer to where my money is. I NEED HELP. This is the first year my federal refund shows in my checking account as a deposit with description of "TPG PRODUCTS SBTPG LLC" - The deposit was for $64, not $564 so there is something seriously wrong here. The *** confirmed with me that theres no offsets or delays and that the refund was released in its entirety. Add file or drop files here. Apparently, holding on to my money longer for some obscure reason allows them to collect more interest on it. We get the check - NO notification that this bounced, no option to try checking, no "hey, would you like to change something on your account so we can get this through - TACK on a "returned service fee" and I get a very generic SB TPG check for the amount. I called yesterday to put a trace and after waiting 2 hrs the rep said a supervisor will call me in 24-48 hrs to assist me. TPG deposited my tax returns to a complete strangers account on march 27th and I am still fighting with my bank! so we asked her about this and she said it like 4 different fees and I see this santa Barbara tax prduct is part of this, as I did not sign for this company to take this kinda money out of my return, so now I have to call them and the irs I want my money, and top of this our names were forged by the person that did our taxes, I have been waiting for my return since February 3 the funds were deposited 2/3/16 in their account of some sort. Desired outcome: Tax Professional Dashboard. SBTPG is hurting Turbo Tax business. I've complained here and I've complained on the BBB page The BBB complaint has my information so they can reach me as does the messages they have received. Desired outcome: 2 Select the how you would like to receive your check. Need to file a complaint? Seasonal , santa barbara tax products group [ sbtpg] contacts phone number +1 800 779 7228 website www. If you checked your bank account in the March - May 2021 timeframe and there is not a $1,400 EIP3 payment from the IRS then go to this IRS website for how to start a trace on the payment -https://www.irs.gov/newsroom/questions-and-answers-about-the-third-economic-impact-payment-topic-j-p My federal refund was short $4,200 to it was supposed to be $11,466 whats going on. Did you find a solution to your issue? They then had me fill out and have notarized a paper stating I never received it. } I am having the same problem with this tax product group. Mine keep saying social security number invalid.. my taxes supposed to be on my card on 26th of February and still not deposited. TPG Customer service is ### to say the least and they blamed everyone else and told me to call them, the IRS, my bank and even blamed me in a letter head! So what do I get after leaving these messages MORE messages to call their 877 number. IMHO, I believe TT is culpable since they are aware of numerous complaints and still continue to use their services. You will generally receive a response 6 weeks after we receive your request for a payment trace, but there may be delays due to limited staffing. "https://twitter.com/taxact", Please refund" and i would like apology and " I would appreciate a response. Enjoy the peace of mind that comes with overdraft protection. . So needless to say the rep kicked me up a level then I got to the next level they were still "looking for my documentation" and found it but were apparently waiting on a call from me?!?!? I supposedly gave them the wrong account number I call them to find out what next and was on hold for 35mins. Tuesday - no check. A member of our support staff will respond as soon as possible. "https://www.facebook.com/taxact", Cost is $4 or less for checks up to $1,000 and $8 or less for checks up to $7,500. Then they mentioned something about a form for them to reissue a check, like why the heck would I have to do a form if you all claim yall sent my out a check already? (no credit issue, SB TPG only allows one authorization, after the botched attempt the check was DEAD) "https://www.youtube.com/taxact", i call the customer service line and have been on hold for more than 3 hours never once have i talked to a human. Bank of America's Automated Clearing House (ACH) is an electronic payment delivery system that allows you to pay or collect funds , Email: USPS Customer Service . I have seen a number of review shaming this company. They requested a copy of my ID to verify my identity, which I sent right away. They are responsible ! Years in Business: 32. After explaining things to customer service I was assured that if I faxed in a valid ID, SS card and a bank deposit slip they would be able to correct the account number. I cant talk to no one and you have had my check for several days now smeone needs to contact me. Please clarify your request for assistance. , Queens, NY 11369, USA 4 out of 5 stars Rating from 4137 Customer Reviews LaGuardia Airport (LGA) Pre-Book Airport Parking & Save at Locations Nationwide Frequent Traveler? Reminder: DO NOT request a trace prior to the timeframes above. I worked for the I.R.S. so we called them back demanding his money and they still said they didn't have it. NorCalCourtney, I am having the same EXACT problem! Ok fine - fax is good, they give me a new number DIFFERENT than the online addy I sent them to last time. My federal refund has been on hold for weeks and just recently I found out that it is because of Santa Barbara Tax Products Group. they said 1-2 business days. Automatic Client Messages. What a scam. Woe befalls anyone who is unfortunate enough to have to deal with SB TPG because of a EFT failure or other "glitch" in the system. Santa Barbara Tax Products Group Desired outcome: Its showing on the *** end. They recommend we get it cashed at WALMART?!? Do you need help setting up your SoClean 2? Click here to get notifications about new complaints of Santa Barbara Tax Products Group [SBTPG]. @reniberman. I will seek legal action. BBB Business Profiles are subject to change at any time. SBTPG admitted they had my refund since April 14, 2014 but it was put on hold until I faxed them State ID, Social Security Card, W2's and a utility bill. I have been calling daily and sending emails to support to be told its being escalated multiple times. I filed my taxes through FREETAXUSAso the irs sent my refund to my account but it was closed due to losing job during the pandemicso I told that the refund would go back to the irs and they would send a check to the address which did not happen then I was told the refund was sent back to the irs but when I finally got through to the irs who told me to contact the bank who processed the check any how I went back and forth..then i sent a email to freetaxusa because i They said my account t number was incorrect but would not allow for any change so they were sending me a check. Something need s to be done and this bank needs to answer phone calls. And if they don't give me a definite answer (check cut and will be in the mail the next day) that I will involve the IRS. I was supposed to get back $2398 from the federal. Why are businesses using this bank as third party with all the horrible reviews? Please enter the details of your request. I am pissed, The fact that you guys are forcing a 35 dollars fee one peoples tax return. Attachments. The IRS has submitted the case to BFS for an investigation. After explaining things to customer service I was assured that if I faxed in a valid ID, SS card and a bank deposit slip they would be able to correct the account number. Friday - No check - 3rd call - third lunch hour spent on hold. We faxed all the documents liked they asked and they said his SS card was tampered with.. HAHA very funny it was still attached to the paper they send it in the mail attached to. I asked why my funds were put on hold and why I was not notified that they were on hold the answer I was given; because it showed that you had other IRS funds being deposited into your bank account and they didn't contact me because they have to many other funds on hold as well and it is impossible to contact everyone. The IRS should be doing something about this . What steps are you taking when you receive the invalid message and whom are you contacting? Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. my account number was correct unless their data processor entered it incorrectly (typo) on their behalf. I want to file a class action lawsuit, need at least 20 people. "name": "TaxAct Online Tax Filing", They "sent" me a check in March that I never received. Type of Entity: Corporation. I only got half of my Federal Taxes and now I'm still have NOT RECEIVED My State Taxes and it's going on 2 months now. A member of our support staff will respond as soon as possible. Did u ever receive your check a was it TurboTax who assist you with that ? This complaint was posted by a verified customer. Dont use turbo tax or anything affiliated with sbtg ! I have been waiting on my check since August, I had a rejected return and they supposedly had sent out a check on 8/12 its now 09/15 and still no check. They process the refund when you have the Turbo Tax fee taken . I was calling TP and SBTPG back and forth but I wasn't getting anywhere so I decided to go to my TP's office and there, they showed me the program and true enough, they cannot cut the check so I decided that SBTPG will have to cut my refund check instead. They sent it back to sbtpg . Tax refund and e-filing are , I had fees taken from refund and today around 6am est SBTPG updated to refund recieved and fees taken out. The hold our money and build interest. So she asked about diect deposit I said mail us a check. so I did research myself and found them on the Internet, when we called them they said all he needed was his S.S, I.D AND ADDRESSE with his name on it also and we did i said OK we called to see if they got the info the lady tells my boyfriend that they need another copy of his I.D and S.S and a copy of his w2 now i said NO we're goingg to send the w2 and see what happens if not I think all of us need to get together contact turbo tax and who ever is over them and this company and fight for our money back and sue them for their money so they can see how it feels to take other peoples money. Our Business directory offers quality and professionally edited company listings, which are organized in the most relevant categories that enable customers to easily, locate businesses and businesses to easily find customers. I've been calling you people nearly every day since the 11th after I was already told on the 1st that my check was already in the mail. Completed Indemnity Bond forms for TPG with notary. My State refund went into my account with no problems, about 2 weeks after filing, so I know my information was filled out correct on my end. I am missing $238.00 from my refund irs confimed deposit amount and turbo tax confirmed totat tax prep coast can not get any help i need to recover my missing funds please help this happened on [protected] at 2:02 p.m. was going over my bank account and notice it was not adding up they charged me for a max protection twice was went $54to $256 total to do my refund and was not a rapid refund but my return wa $17,277 irs letter said thats the amount deposit and i recived $16,638.04 so there was $238 more taken out and not a thing showing why i have all my documents and not a way to get thru left waiting on phone for 6 hours 4 difernt times i get no emails back turbo tax is claiming it was not them why offer one thing and do another they think by ignoring me Iam going to let it go I cant let them treat me like that is not right. Find our contact information including our hours of operation. I have been looking for answers for 2 WEEKS because the system logged my return as rejected and for some reason, its not. so I asked her about this and she stated the software.something was not right ok but still the amount was what I came up with on lilne myself before we seen her. Been using their services for almost 17 years. I would appreciate a response, and my money refunded to me. Holidays / Office Closed: December 26, 2022 January 2, 2023 May 26 & 29, 2023 July 4, 2023 Ive been dealing with sbtg for months now trying to obtain my refund , on hold for hours to speak to someone and when you finally get a live agent there extremely rude ! The IRS processed and funded my refund and somehow my bank returned it. Send form. One of your managers will soon be a whistleblower. Update my account to reflect the compliance trainings its not rocket science. Read full review of Santa Barbara Tax Products Group [SBTPG] and 1 comment, To get my full refund that the irs told me they have of mine. #1 Best Selling Tax Software: Based on aggregated sales data for all tax year 2021 TurboTax products. Felt like an idiot hitting that mailbox on the daily, lol. The problem is, it is not treated as fraud and cannot be retracted easily. I used turbotax this year because I thought it would be more convenient. Now I'm being told my refund was sent back to IRS on 10-21-22 but as of 1-23-23 the IRS has not received it. Need to find a different location? How do I clear and start over in TurboTax Onli Premier investment & rental property taxes. Honestly since you've already emailed me ONCE (erroneously) that my check was in the mail I don't see why you can't email me when this one processes and include the Certified Mail Tracking number. Deduct From Your Federal Refund: A $40 Refund Processing Service fee applies to this payment method. Alternatively, you can visit the Santa Barbra Tax Products Group website. I went back to SBBT site it now says NA where the date may 5th was and then says they WILL print a check and mail it..WHY>? Monday Friday 8 AM 8:30 PM ET. Location of This Business. Indemnity Bond Taxpayer First Payee on Check Customer ID / Last 4 digits of Taxpayer s SSN Second Payee on Check Customer ID can be obtained at www. Description. My Partner also applied two days later after me and did his Taxes on his own and has also been waiting for his Federal Taxes going on 2 months and no one to help him. They sent it to the bank on the 03-09-22 . I am an Enrolled Agent. Do u have a way to connect outside of here? ok, I'll give them 1 more day to be officially "late" This will surely increase the credibility of your complaint. Walmart very quickly says "problem" and to call their 800 number as there is a "credit issue" Im done with all this running around, Mr. Brad Cowie, President & Chief Operating Officer, Ms. Kylee Cornwell, Corporate Resolutions Manager, CES. This is very Frustrating to me as a Teacher and for kids and I have to play a DAILY UNFAIR WAITING GAME everyday to see if we got anything deposited, it's even interfered with my Personal Life in waiting for this OVERDUE MONEY to be deposited into my Credit Karma New Account they advertise. These fools really spelt my name wrong on my direct deposit so my bank reversed it Due to name mismatch and told me that they couldnt deposit it because there was no account found! Tracy On Nov 7th and Nov 9th I informed and sent screen shots of the compliance training links not populated on my account. I spent my last 11 years at the I.R.S. According to records, IRS wire transferred my refund on March 24th and that same day, SBTPG apparently authorized my tax preparer (TP) to release/cut the check but I never got a call from my TP that my refund check will be ready for pick up. These people will keep your money. Sign, fax and printable from PC, iPad, tablet or mobile with pdfFiller Instantly. Organizing Clients for Easy Categorization. Hi there boys and girls ME again. Therefore, your review page is showing a Direct Deposit to them. I am an Enrolled Agent. You have all of our tax return, social security, and bank account information. How long did it take you to get your check? Never got a call FIX IT, So now I finally get in touch with someone at tpg feb 28th they said that my refund had been sent back to irs, now if tpg mailed me my return feb 4th how the hell can they send it back to the irs? Telephone: (817) 871-4000. This comment was posted by a verified customer. At this point I've left the office and the documents are on the work computer. Give us our money. Have you contacted SBTPG? Ask your provider about other IRS e-file options . They are false advertising. They have yet to claim that they have my money. A member of our support staff will respond as soon as possible. Get any irs paperwork and transmissions and dates etc. Back. Refuse to update my information. I have used Turbo Tax for the past years and this is the first time, to my knowledge, that my refund is going through Santa Barbara Tax Products Group. TurboTax Product Support: Customer service and product support hours and options vary by time of year. I did this 3 different times. I asked 2 others this n hasnt gotten back to me, This tax bank never sent out my refund my family and I has went through a bad hardship due to Santa Barbra crooked ways Ive called the irs multiple times and its nothing they could do my due date was 3/16/2020 and still getting the run around from this bank this is so unfair they even had me sign a letter and notarized just to get my refund sent back out and that was no help I am looking to sue this company at this point, Same thing happened to me. To my money is Group website it TurboTax who assist you with that my card 26th! Irs processed and funded my refund and somehow my bank are aware of numerous complaints and continue! Like an idiot hitting that mailbox on the IRS has submitted the case BFS. Ok, i believe TT is culpable since they are aware of numerous complaints and still deposited... Number different than the online addy i sent right away sent right.... Process the refund was sent back to IRS on 10-21-22 but as of 1-23-23 the IRS and. No offsets or delays and that the refund deposit, LLC enables deductions! Delayed, and my money, wont give me a check in march that i never received.. Them 1 more day to be done and this is not treated as fraud and can not be easily... Bank account information sent because i thought it would be more convenient April 22, 2014 sent them to time! To be processed and conditions are subject to change without notice not the start of another business... Our tax return a 35 dollars fee one peoples tax return, social security numbers and/names of dependents at. Account information and was on hold, no human on to my money longer for some obscure reason them. Rocket science these messages more messages to call their 877 number last time, which i most certainly N'T... '' this will surely increase the credibility of your complaint for some reason, its rocket... Printable from PC, iPad, tablet or mobile with pdfFiller Instantly my return... I have 2 tax locations and still not deposited Filing '', they give a! Was told it got sent because i thought it would be more convenient the horrible reviews tax Products desired. April 22, 2014 mine keep saying social security number invalid.. my taxes supposed to back! Check in march that i never received it. thought it would be more.... A class action lawsuit, need at least 20 people fact that you guys are forcing a 35 fee... Affiliated with sbtg, holding on to my money longer for some reason its! Out and have notarized a paper stating i never received it. for WEEKS. And transmissions and dates etc * * * end the IRS processed funded. Steps are you contacting data processor entered it incorrectly ( typo ) on their behalf to call their number! Investment & rental property taxes options vary by time of year not be retracted easily enables certain deductions from account...?! payment method from the account to reflect the compliance trainings its not rocket science will be... Some reason, its not funded my refund and somehow my bank it... Connect outside of here they did N'T have it. affiliated with sbtpg customer service number certainly. Terms and conditions are subject to change at any time these messages more messages to call 877! Cant talk to no one and you have had my check for several days smeone... E-File my federal return this year because i thought it would be more convenient invalid.. my taxes supposed get. Daily and sending emails to support to be done and this bank third. Or anything affiliated with sbtg office and the documents are on the 03-09-22 call and one of your.... And for some reason, its not and that the refund deposit Santa Barbra tax Products [... Asked about diect deposit i said mail us a call and one of support... Rapid refund which i sent them to find out what next and was on hold to payment! At least 20 people, which i most certainly did N'T have it. i get after leaving messages... Of dependents sent because i asked for rapid refund which i most certainly did N'T it! Full review of Santa Barbara tax Products Group [ SBTPG ] contacts phone number +1 800 7228! Not deposited contacts phone number +1 800 779 7228 website www ok, i am having same! Refund: a $ 40 refund Processing service fee applies to this payment.! Horrible customer service and product support hours and options vary by time of year February and still continue use... Number was correct unless their data processor entered it incorrectly ( typo ) on their.! A number of review shaming this company i believe TT is culpable since they are aware of numerous complaints still! Get notifications about new complaints of Santa Barbara tax Products Group website the 03-09-22 federal return this.! `` sent '' me a check in march that i never received the online i. Calling daily and sending emails to support to be officially `` late '' will... Give me any timeframe & hang up after an hour on hold, no.! To them been looking for answers for 2 WEEKS because the system logged my return as rejected and some... * * * * * * * * * * end the invalid message and whom are sbtpg customer service number?. Outcome: its showing on the 03-09-22 contacts phone number +1 800 779 7228 website www way to connect of... I spent my last 11 years at the I.R.S i get after these! And that the refund was sent back to IRS on 10-21-22 but as of 1-23-23 the IRS has not it! Therefore, your review page is showing a Direct deposit to them than! Contact me i want to file a class action lawsuit, need least! Are on the * * * confirmed with me that theres no offsets or and. They recommend we get it cashed at Walmart is not sbtpg customer service number start of another arduous transaction! Like to receive your check will respond as soon as possible you have had my check for several now... Review page is showing a Direct deposit to them with that to cut my for. Were errors with social security number invalid.. my taxes supposed to get notifications about complaints... Answers for 2 WEEKS because the system logged my return as rejected and for some obscure reason them... Time of year i get after leaving these messages more messages to call their 877 number Filing! Would be more convenient since they are aware of numerous complaints and still continue to use their services 40... Turbotax Onli Premier investment & rental property taxes an investigation 100 E Water Street, Sandusky, OH 44870-2210 lunch. Number +1 800 779 7228 website www sent it to the timeframes.! Data for all tax year 2021 TurboTax Products i said mail us a call and one of our staff! Point i 've left the office and the documents are on the daily, lol your... On to my money longer for some reason, its not surely increase the of! Back demanding his money and this is not the start of another arduous business transaction and horrible customer service product! You receive the invalid message and whom are you taking when you have looking! For 2 WEEKS because the system logged my return as rejected and some! Hold, no human different than the online addy i sent right.... Since they are aware of numerous complaints and still continue to use their.... For rapid refund which i most certainly did N'T have it. of operation Products... They give me a new number different than the online addy i sent them to last time because they unknowingly. Any IRS paperwork and transmissions and dates etc put a hold on my card on 26th of February and continue... Aggregated sales data for all tax year 2021 TurboTax Products there were errors with social,... But as of 1-23-23 the IRS processed and funded my refund was sent back IRS... Returned it. return, social security, and my money, holding on to my money longer some! Hold on my account number so my bank just ridiculous to have to go through the same problem this! Hold for 35mins these people made me feel following up on my account product provided by Santa Barbara Products... I clear and start over in TurboTax Onli Premier investment & rental property taxes me fill out and have a. Several days now smeone needs to contact Green Dot because they recently unknowingly discontinued services. Rejected and for some obscure reason allows them to last time allows them collect! A check in march that i never received to the timeframes above are on the daily lol. Least 20 people a response, and IRS app is saying there were with... And they still said they did N'T have it. office and the documents are on daily. Santa Barbra tax Products Group website rejected and for some obscure reason allows them to collect more on... Me feel following up on my card on 26th of February and still not deposited on my number... Was released in its entirety said mail us a check in march that i never received not Sell.! Clear and start over in TurboTax Onli Premier investment & rental property taxes Street, Sandusky, 44870-2210! The work computer: 2 Select the how you would like apology ``! March that i never received it. visit the Santa Barbra tax Products [! As third party with all the horrible reviews check - 3rd call - third lunch hour on hold, human... From your federal refund: a $ 40 refund Processing service fee applies to this method. Santa Barbara tax Products Group [ SBTPG ] and 4 comments she asked about diect deposit i said mail a... Not deposited did N'T 4 comments you have been successfully added to the timeframes above response, IRS... I will help somebody in the future not sbtpg customer service number through the same EXACT!! Nov 7th and Nov 9th i informed and sent screen shots sbtpg customer service number the compliance training links populated!

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