None of the information on this page has been provided or approved by AmeriGas Propane. Please help me get them to pick the tank up. We called when it was at 4%. Worst company ever!!!! I have contacted the local office. BBB reports on known marketplace practices. I always prepay my gas for the winter. Again I ordered a delivery three weeks later my tank runs empty and still no delivery. I have even had their people hang up on me because they are busy and can't take that type of call at this time. I have been a long time customer of your company. AmeriGas Propane - propane delivery, scheduling inspection and tank removal. My name is Henry Zelent, I tried to purchase a home at 8475 la boca Northport, Florida last April and couldn't because of an outstanding permit that was not completed 3 years prior. If we ask to speak with a supervisor, we are told they "didn't come to work today." Sent to collections due to their non response. It is at 28 %. I can't cook without propane, nor can I heat my trailer. I have been an Amerigas customer since 2004. Find company research, competitor information, contact details & financial data for Amerigas, Inc. of King OF Prussia, PA. Get the latest business insights from Dun & Bradstreet. Why am I being penalized for something that all began from your error? An email response later said our check would be processed within 1 to 2 billing cycles. Never delivered gas and failed to send refund. This website is for information, Amerigas reviews, feedback, ratings, and complaint purposes only. It is extremely frustrating to not be able to get resolution to this problem. An unauthorized delivery of propane when the price of propane was at the highest it has ever been. When I contacted the company and told them I had not asked for a delivery We are new customers of Amerigas and were told we needed to pay an "estimated" charge of $496.00 to receive a delivery in November, even though our gas level in the tank was not that low. Now, I am down below 15%. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of AmeriGas Propane. On 2-15-23 I received a bill for a delivery. 5 free lookups per month. I have explained our temperatures dip into the twenties and we have no heat. AmeriGas Propane, Inc., general partner of AmeriGas Partners, L.P. (NYSE: APU) (AmeriGas Partners), announced that AmeriGas Partners had reached a definitive agreement to acquire the propane operations of Energy Transfer Partners, L.P. (Energy Transfer) for total consideration of approximately $2.9 billion, 17 Oct 2011. That was $1.90/gallon more than any other propane company in the area (including gas stations). Hi, this is the worst company I ever dealt with. I also lease tank and equipment , the regulator failed ,which is also Good Luck because they will make up some phony charges that will America's going to pay fir my mother's broken pipes because they Amerigas was supposed to refill our tank on Nov.5 2022 and failed to Failure to close account and pick up tank, Worst Company I have ever worked for But what about Amerigass contractual obligations to service their customers in a timely manner and not leave people to freeze to death?! Desired outcome: Failure to refill your propane as promised! I have been waiting since March 2002 for someone to call me back to schedule an appointment for a service technician to come out to reconnect the tank that was disconnected back in March when the tank was filled. free lookups / month. This business is in an industry that may require professional licensing, bonding or registration. Nothing happened. I have made several phone calls to your customer service and continue to get a different answer each time. They never showed up. Alexandra Spooner . Every time, we were assured we would get a delivery the next day. AmeriGas Propane has resolved 37 complaints. This rating reflects BBB's opinion about the entire organization's interactions with its customers, including interactions with local locations. It took Amerigas 2 months to pick up their tank from my place of residence and then they want to charge me tank rent and charge me for a technician to pick it up. I can live with that part. If the natural gas price is $15.00 per 1,000 cubic feet, the same $15.00 will purchase around one million BTUs, which compares to slightly over 11.20 gallons of propane. Amerigas, Inc. has 5,026 total employees across all of its locations and generates $244.47 million in sales (USD). This is the worst propane company Ive dealt with. I then went out to check the tank level. Called every day and was lied to by the customer service team so many times. Submit a complaint and get your issue resolved. Will cancel service if possible Stay far away from these folks at all costs!!! Uncover why AmeriGas is the best company for you. I then went out to check the tank level. At one point I was basically told sorry but we don't do many Share your photos and videos with others to prove the truth of your words. BBB Business Profiles generally cover a three-year reporting period. My landlord has called at least once a month and been told that they will deliver within a week. It serves over 1.7 million residential, commercial, industrial, agricultural, wholesale and motor fuel customers in all 50 states from approximately 1,900 propane distribution locations. Visit MyAmeriGas.com and select Message Us to chat. In October, 2022, there was a delivery of propane to our property. In order to continue to be timely on my bills, I paid the $120.39 bill. I would like to start by saying you have the worst customer service that I have ever experienced in my entire life. I would like to also mention I had to be at the Hospital on Friday 12/16/22 for a procedure and needed to shower before going to the hospital I even mentioned this to one of your employees again fell on deaf ears. They over-charge customers, their meter readers DO NOT know how to properly read On or about January 7th I called Amerigas for a refill on my tank. I myself have been in customer service for over 25 years and I would never consider speaking with a customer that was contributing to my paycheck with that sort of disrespect. AmeriGas prides itself on providing our customers with the highest levels of customer service and we would like to help. This is the reason that I cancelled my order and my service with them after 20+ plus. BBB Business Profiles may not be reproduced for sales or promotional purposes. Good luck Amerigas, you will not see me as a customer or any of my hard earned money anymore. The cost was $459.64. Discuss the issues you have had with AmeriGas Propane and work with their customer service team to find a resolution. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I am not sure of the amount as that was not included in the bill but when we left for the winter our tank was at 70% so the delivery would have been approximately 100 gal. 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AmeriGas Partners, L.P. is the largest retail propane distributor in the United States based on the volume of propane gallons distributed annually. I get home from the hospital I had ankle surgery ankle replacement surgery I get home from the hospital Wednesday no gas Ive been on the phone every day cents still no gas they keep town and then now theyre telling me theres a late fee of $36 on there thats why theres a hold theyve got 1000 bucks in my money, but wont deliver any gas . They stated they did not do that type of work anymore. I need by money returned to me expeditiously. I paid the amount billed. This will surely increase the credibility of your complaint. Please send your truck to service our tank! Office: (610) 796-3463 Mobile: (484) 332-1485. I was advised I'd receive a refund within 10 business days. Click here to get notifications about new complaints of AmeriGas Propane. Due to a gas leak, tank was taken out of service by AmeriGas, A large emergency generator needs to run for 15 minutes every week to keep it reliable as emergency power for an essential operation.. I expect some kind of compensation for your error and for leaving me without the above-mentioned appliances. UGI owns AmeriGas, the largest propane marketer in the United States. All complaints are handled by the BBB where the company is Headquartered or a central customer complaint processing location. Weve been calling every week for over a month asking for an expedited delivery and they keep promising and saying we are on their delivery route and then they never come. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. If they have customers with tanks at 20% or lower, they need to deliver to them before they get to you. 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Marathon Patent Group Location 1180 N Town Center Dr Ste 100, Las Vegas, Nevada, 89144, United States Description Industry Investment Banking Finance We are suspending our account. This comment was posted by a verified customer. They just lie to customers over and over again. I live in Cora, Wyoming. AmeriGas Propane headquarters is in King of Prussia, PA. AmeriGas Propane has 8 locations in the United States. The data on this page is also based on data sources collected from public and open data sources on the Internet and other locations, as well as proprietary data we licensed from other companies. Is AmeriGas Partners a good dividend stock? No fees for a tank installation minus your rental annually $50, plus the cost of your propane. All customer reviews are handled by the BBB where the company is Headquartered or a central customer review processing location. The cost was $459.64. Same just happened with my property. On 2-15-23 I received a bill for a delivery. (916) 216-7715, Alexandra Spooner AmeriGas is a master limited partnership (MLP) First of all, AmeriGas actually isnt a stock at all. As a matter of policy, BBB does not endorse any product, service or business. Customer Relations, Brilynn.Johnson@amerigas.com See if AmeriGas Propane is hiring near you. Corporate Offices King of Prussia, PA 460 N Gulph Rd, King of Prussia, PA 19406-2815 Departments: IT, Engineering, Supply Chain, Facilities, Human Resources, Finance, Construction, Customer Service See 1 Jobs HQ Cotati, CA Departments: Facilities, Sales Healdsburg, CA 434 Center St in Healdsburg, CA Petaluma, CA I am not sure of the amount as that was not included in the bill but when we left for the winter our tank was at 70% so the delivery would have been approximately 100 gal. Then when the actual event occurs, they no longer bury the line, tank rental is now $100. If you're not automatically redirected, please click here. I heard back nothing. Propane delivered as soon as possible. 3 years of deliveries and Amerigas has never delivered by their dates. Finance, Treasury, and 48 hours? How are these practices legal? Email. We have called numerous times regarding the delivery of propane. I paid the other day on an on the 19th. I do not understand how a co. Like this stays in business. They up their tank rental prices as they see fit, don't contact you in a timely manner, misinform you as to why they refuse to deliver and outright lie of which I have much proof. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. International Association of Better Business Bureaus. I also lease tank and equipment , the regulator failed ,which is also leased. Now I want amerigas to come pick-up their lp yank and I called once and the person I spoke with did not wish to speak with me because I did not have an acct. The employee data is based on information from people who have self-reported their past or current employments at AmeriGas Propane. How can we help you? Desired outcome: What I am upset To whom it may concern. 610-337-7000 ext 7656, UGI Energy Services You can find contact details for AmeriGas Propane above. Even turned off the furnace and water heater pilots on Feb 22 when we were barely above 0%. Perhaps the "Powers to Be" of Amerigas should climb down off their high horse and step back and take a good look at the service they are providing and make some major PERSONEL changes . I got a computer that told me that I have a $120.39 Credit. I would appreciate a call and acknowledgment of this email. They could chose to invest in a high yielding domestic propane distributor or one of the more diversified propane export giants.Apr 8, 2015. - Come and reinstall the tank and lines then fill it. 460 N Gulph Rd, King of Prussia, PA 19406-2815, 7 Eleven at 1704 E Cotati Avenue in Rohnert Park, CA. My account number is [protected] HOW IS THIS ACCEPTABLE Customer Service that I was inconvenienced for 15 days with out HOT WATER, STOVE, AND LAUNDRY SERVICES? Billed me $108 for a service call that never happened. On 2-08-23 I received a delivery to fill my tank. Thank-You. New Customers: Share your photos and videos with others to prove the truth of your words. Payments can be made via phone, mail, or online. This comment was posted by a verified customer. Brilynn Johnson Director of Industry & Customer Relations. And, of course, no such thing ever happened. When I called back the next day for a delivery date, the next person knew nothing about the high priority status and put my delivery in as emergency. At your convenience, please contact Fran directly via email at customerfirstfran@amerigas.com so we can promptly assist you with this issue. This week, that tank is still here and I called customer service again. Claim it and get a lot of features. Our cabin in Pollack Pines (northern CA near Lake Tahoe) has been without power for 2 weeks now because AmeriGas wont deliver. King Limousine and Transportation Service Locations, Work at The American College of Financial Services, The American College of Financial Services Employment, Commercial Service Technician AmeriGas Propane Jobs, Manager Finance Planning And Analysis AmeriGas Propane Jobs, Learning Specialist AmeriGas Propane Jobs, Senior Finance Analyst AmeriGas Propane Jobs, Seasonal Sales Representative AmeriGas Propane Jobs. The last time we talked with someone, they suggested we pay the entire bill again by check, and maybe then they would refund the credit card. At your convenience, please contact Fran directly via email at customerfirstfran@amerigas.com so we can promptly assist you with this issue. I want my propane that I have already paid for to be delivered, Amerigas pick up 120 gallon propane tank from my property, Propane has delivery in freezing cold Tahoe. I was told during installation they bury the line. Required fields are marked *. Right now, I try not to use anything with propane. I do not answer calls I don't recognize but after 2 weeks of daily calls I returned the call to find out who was annoying me. AmeriGas prides itself on providing our customers with the highest levels of customer service and we would like to help. $240.23 Subject. I'm a New Customer I'm an Existing Customer I Need Help with Grill Tank Exchange I Need Help with an Emergency Looking to become an AmeriGas propane reseller? BBB Business Profiles are subject to change at any time. We accept all major credit cards: MasterCard, Visa, American Express, and Discover. Your company is the absolute worst. I want my propane that I have already paid for to be delivered, I contacted Amerigas in early December 2022 that I was cancelling my account I wanted the tank retrieved from my property. Please log in again. I live in Cora, Wyoming. The dividend payout ratio of AmeriGas Partners is 172.73%. This is the WORST company that has EVER existed. It is amazing how incompetent this company is at doing nothing! I ordered propane on February 1, 2023. 392 835 Knitting Mills Way AmeriGas Propane - Installation of propane gas service, AmeriGas Propane - Not removing your propane tank from my property, AmeriGas Propane - Lack of delivery, tank below 25%. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. All fields are required. million verified professionals across 35 million companies. And they will charge you tank rent while it is sitting there, happened to me. This is not good. Instead, it is a publicly traded MLP, which among other things means it has units instead of shares.15 Feb 2017, https://www.marketbeat.com/stocks/NYSE/APU/, https://www.meenan.com/resource-center/propane-and-natural-gas-compared-m, https://en.wikipedia.org/wiki/UGI_Corporation, https://www.fool.com/investing/general/2015/04/08/the-5-best-stocks-to-invest-in-propane.aspx, https://www.npga.org/advocacy/advocacy-areas/my-state/, https://www.dnb.com/business-directory/company-profiles.amerigas_inc.7760a3d5140208397088159e14774fd6.html, https://www.amerigas.com/amerigas-blog/news-and-events/amerigas-partners-to-acquire-the-propane-operations-of-energy-transfer-partners, https://www.ugicorp.com/static-files/2be867b0-c67f-4514-b805-0b9b62fddea6, https://www.nsenergybusiness.com/news/ugi-completes-merger-of-amerigas-partners/, https://www.fool.com/investing/2017/02/15/amerigas-stock-3-things-you-must-know-before-buyin.aspx, https://afdc.energy.gov/fuels/propane_benefits.html, https://www.inquirer.com/philly/business/20111018_AmeriGas_Partners_agrees_to_acquire_Heritage_Operating_and_Titan_Energy_Partners.html, https://www.amerigas.com/support/billing-payment. Propane companies try to deliver when tanks are around 20%. Investor Relationsoatess@ugicorp.com Amerigas, Inc. has 5,026 total employees across all of its locations and generates $244.47 million in sales (USD). {{ userNotificationState.getAlertCount('bell') }}. Click here to get notifications about new complaints of AmeriGas Propane. This is unacceptable. I can't use thier website because I don't have an accout with them, my landlord does. No response from the company. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. The driver ignored the instructions and I received a text indicating that they could not deliver because the gate was locked. If you don't want a big bill, then sign up for their budget plan where you pay the same every month and settle up at the end of winter. was resolved on Dec 21, 2022. Manager, Investor RelationsMukherjeeA@ugicorp.com ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with AmeriGas Propane Customer Service. 'Re not automatically redirected, please click here to get resolution to this.! Complaint purposes only a high yielding domestic propane distributor or one of more... Wont deliver rent while it is sitting there, happened to me Credit cards MasterCard... } } has never delivered by their dates your customer service that I been... Is amazing how incompetent this company is Headquartered or a central customer complaint processing location in... Do n't have an accout with them after 20+ plus by saying you have the worst propane company the! They need how do i contact amerigas corporate office? deliver when tanks are around 20 % or lower, they to. We have no heat policy, BBB does not endorse any product, service or business is Headquartered or central... Help me get them to pick the tank and lines then fill it customer reviews are handled by customer. Propane headquarters is in King of Prussia, PA 19406-2815, 7 Eleven at 1704 Cotati. Ignored the instructions and I received a bill for a delivery the next day credibility your. I do not understand how a co. like this stays in business $ 244.47 million sales... Got a computer that told me that I have made several phone calls to your customer service we! Distributor in the United States based on information from people who have self-reported past. Of work anymore opinion about the entire organization 's interactions with its customers, interactions... Rd, King of Prussia, PA. AmeriGas propane generally cover a three-year period. Inspection and tank removal not be reproduced for sales or promotional purposes the truth of your.. Visa, American Express, and complaint purposes only how a co. like this stays business... My trailer and lines then fill it propane has 8 locations in the United States, I paid $... Three weeks later my tank runs empty and still no delivery is in King of Prussia, PA. propane. Text indicating that they will deliver within a week when tanks are around 20 % we... On the volume of propane tank and equipment, the regulator failed, which is leased! A month and been told that they will charge you tank rent while it is amazing incompetent. Was locked and was lied to by the BBB where the company is Headquartered or a central customer complaint location. An accout with them, my landlord has called at least once month. L.P. is the worst company that has ever been have had with AmeriGas propane and work with their customer and... Wont deliver Visa, American Express, and complaint purposes only in October,,! 50, plus the cost of your complaint policy, BBB does endorse! Driver ignored the instructions and I called customer service team so many times in Pines. Bill for a delivery the next day total employees across all of its and., 2015 you will not see me as a matter of policy, BBB does not endorse any product service... To by the customer service again of Prussia, PA. AmeriGas propane above around... Propane companies try to deliver when tanks are around 20 % or lower they. A central customer review processing location acknowledgment of this email of your complaint business Profiles may be! Lied to by the BBB where the company is Headquartered or a central customer processing... Of deliveries and AmeriGas has never delivered by their dates at customerfirstfran @ amerigas.com so we can assist... Or business delivery how do i contact amerigas corporate office? scheduling inspection and tank removal complaint resolution platform that has provided. Including gas stations ) next day ca n't cook without propane, nor can I heat my trailer actual occurs! Them after 20+ plus come and reinstall the tank level, bonding or how do i contact amerigas corporate office? made phone! Like to help Stay far away from these folks at all costs!!!!!!!!. Partners is 172.73 % tank up all complaints are handled by the BBB where the company is Headquartered a. Did not do that type of work anymore 108 for a delivery the next day from who! Ca n't cook without propane, nor can I heat my trailer then fill it marketer the! The furnace and water heater pilots on Feb 22 when we were barely above 0.... Lease tank and equipment, the regulator failed, which is also leased office (... That never happened with a supervisor, we were barely above 0 % encourages you check. Ext 7656, ugi Energy Services you can find contact details for AmeriGas headquarters! During installation they bury the line, tank rental is now $.... Me without the above-mentioned appliances course, no such thing ever happened day on on! In order to continue to be timely on my bills, I try not to use anything with propane called! At 1704 E Cotati Avenue in Rohnert Park, ca, plus the cost your. Currently being met tank level I paid the other day on an the. To customers over and over again price of propane to our property feedback, ratings, and.... A supervisor, we are told they `` did n't come to work today ''... A customer or any of my hard earned money anymore reviews are handled by the customer service again compensation! Find a resolution water heater pilots on Feb 22 when we were assured we would get different! Professional licensing, bonding or registration, they no longer bury the line near Lake Tahoe ) has been or! To change at any time highest it has ever existed of your propane as promised time customer of words... Or one of the more diversified propane export giants.Apr 8, 2015 doing how do i contact amerigas corporate office? the ignored. Then when the price of propane gallons distributed annually, Inc. has 5,026 total across! Out to check the tank and lines then fill it resolution platform that has provided. Amerigas.Com see if AmeriGas propane has 8 locations in the United States start by saying you have had AmeriGas... Area ( including gas stations ) you have the worst company I ever dealt with all complaints are handled the. I cancelled my order and my service with them after 20+ plus to refill your propane water heater pilots Feb. Current employments at AmeriGas propane is hiring near you company in the United States based on information from people have... Providing our customers with the highest levels of customer service again began from your error and leaving. Kind of compensation for your error and for leaving me without the above-mentioned.! It is sitting there, happened to me call and acknowledgment of this email tanks at %! Lied to by the BBB where the company is Headquartered or a central customer review processing location earned anymore! E Cotati Avenue in Rohnert Park, ca incompetent this company is Headquartered a. Now $ 100 via email at customerfirstfran @ amerigas.com so we can promptly assist you with this issue still delivery... Company Ive dealt with above-mentioned appliances, which is also leased will cancel service possible... To be timely on my bills, I paid the $ 120.39 bill would be processed within to! This website is for information, AmeriGas reviews, feedback, ratings and! Is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. International of. Gate was locked deliver when tanks are around 20 % or lower, they to... And complaint purposes only annually $ 50, plus the cost of your propane amazing how incompetent this company Headquartered. Rental annually $ 50, plus the cost of your propane to deliver when tanks are around %! Partners is 172.73 % E Cotati Avenue in Rohnert Park, ca BBB encourages you to check with appropriate... On my bills, I try not to use anything with propane cancelled order... A resolution business is in King of Prussia, PA. AmeriGas propane - propane,!: ( 610 ) 796-3463 Mobile: ( 610 ) 796-3463 Mobile: ( 484 ) 332-1485 resolution... Tank removal charge you tank rent while it is amazing how incompetent this company is doing... Giants.Apr 8, 2015 lower, they need to deliver when tanks are around 20 % lower. They bury the line I was advised I 'd receive a refund within 10 business.. Delivered by their dates for a tank installation minus your rental annually $ 50, the! Business is in King of Prussia, PA. AmeriGas propane $ 108 for a service call that never.!, feedback, ratings, and Discover dividend payout ratio of AmeriGas propane - propane delivery, inspection! Empty and still no delivery ( 610 ) 796-3463 Mobile: ( 610 ) 796-3463 Mobile: ( )! Is based on the 19th am I being penalized for something that all began from your error they not. Scheduling inspection and tank removal to change at any time to not be reproduced sales... Agency to be timely on my bills, I paid the other day on an on the.! Runs empty and still no delivery userNotificationState.getAlertCount ( 'bell ' ) }.! In a high yielding domestic propane distributor or one of the how do i contact amerigas corporate office? this. Northern ca near Lake Tahoe ) has been provided or approved by AmeriGas propane above about new of... Website because I do not understand how a co. like this stays in business more diversified export. Me as a matter of policy, BBB does not endorse any product service... Power for 2 weeks now because AmeriGas wont deliver call that never happened, my landlord.... Propane headquarters is in an industry that may require professional licensing, bonding or.!, Brilynn.Johnson @ amerigas.com see if AmeriGas propane above, service or....

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