Instead, it offered a voucher for future travel after it canceled your cruise. It turns out the vouchers, worth $14,960 for his partner, were non-transferrable. Your bank promptly returned your money. The firm just has to have the money and the willto do it, The Risk-Free Guarantee that was supposed to expire on April 30 has now been extended through May. that would have required UnCruise to offer a full refund. Due to temporary government mandates or entry/departure requirements restricting travel which would affect the start of our Alaska season, we have decided to cancel the following scheduled departures: Wilderness Discoverer: April 18; May 2 I received a full cash refund of every nickel paid to Viking plus a voucher for the cruise fare which I used to pay for a previously booked cruise. The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. 3 or 4 days after e-filing a tax year 2021 or 2020 return. Let's hope it goes & doesn't get cancelled again You will be able to leave a comment after signing in, By land since trip insurance issued precovid almost uniformly excluded losses due to epidemics that has no bearing on the situation at all. Viking River Cruises is refusing to issue a total refund after canceling operations and promising refunds. There may be other differences, but that's all I could find right now., We have done two VO cruises and have 2 more booked and we also have 2 VR cruise booked. We cancelled three Royal Caribbean cruises during the COVID period, and received a full cash refund for each, he said, noting that its highly unlikely he and his companion will ever be able to use the vouchers because of her health. Im not so sure its your TAs fault versus Viking not having a procedure and not wanting to give refunds. Was it made before the deadline? I called today to check the status, and was told, sorry, it'll take another 2 weeks. 3. Try these expert strategies for getting one, The really strange case of a $450 car rental cleaning fee for dog hair, How to get your money back from a Zelle scam or accidental money transfer, This PayPal invoice scam almost got me. Not happy about floating cash for Viking. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, https://www.nbcchicago.com/news/local/as-cruise-ships-remain-docked-passengers-say-their-vacation-money-is-tied-up/2445625/, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. But Robert M. Lawless, a law professor at the University of Illinois . If youve been affected by two or more suspensions. During the COVID pandemic, most cruise lines wanted to give vouchers for future. And when the company is asked by the news media about individual cases, it seems to make some kind of concession but requires the passengers to sign a non-disclosure agreement, so the final resolutions are usually under wraps. Fortunately, you kept a thorough paper trail you called it long and cumbersome which showed your many efforts to resolve this in a fair manner. In practical terms, what that means is that a couple who paid $4,000 for a canceled Holland America cruise can get a credit of $5,000 to apply to a future sailing plus $500 in onboard spending credits. But what about Andersens vouchers? It was unclear whether his partner would be well enough to travel in the future. Andersen paid the fee with his credit card and took the trip solo in March. Spent over 1 hour on phone with Viking with a rep and his supervisor. When Viking cancels your cruise, you are entitled to a full cash refund. I used a TA, based on a referral from an acquaintance, to make my booking. As a private company we do not have to worry about quarterly profit expectations and that flexibility allows us the ability to do what is best for our guests and our employees. 6 months or more after filing a paper return. But six months later, UnCruise got back to West with a final decision. It gives you time and room to manuever should the environment change. If you accept cookies, we'll use them to improve and customize your experience and enable our partners to show you personalized PayPal ads when you visit other sites. Now that things haven't changed, I had the choice to either delay my final payment to the end of March, or change to a 2022 cruise. I have to agree with Viking here as you had 1 cruise canceled and getting credit for 1 new cruise - with extra $$$ that can cover increased cost, upgrades, extensions, excursions, tips, etc. I was put on hold several times as my agent checked and rechecked with his supervisor (who also probably had to check with his superiors). I have wondered how such a scenario would be handled by the various companies, i.e. 75% of total price. But the fact that youre retired has no bearing on this case. Refunds are made upon receipt and depend on the working times of banks. Powered by Invision Community. West received the money and is grateful for the help. VikingCash turns your Viking Card into a convenient, secure, and flexible way to make purchases at CSU. They feel that since Viking changed the terms and required vaccination, they should refund everything. We knew if we cancelled, we would be out a decent amount of money. Home Cruise Lines Viking River Cruises Unable to get refund of $37,000 due to covid and operation shut down. Complaints about Vikings charges, vouchers and lack of cash refunds is not new, based on consumer complaints. In that spirit, we have made the decision to extend our temporary suspension of operations through June 30, 2020. And it goes way beyond Alaska. I called on 3/16 to request a refund, instead of a credit. However, they are now claiming that my travel agent did not properly request a refund. They canceled my flight. Started June 21, 2021, By Hertz billed her for eight extra days on her car. Faced with imminent government regulation, the cruise industry voluntarily adopted a Cruise Line Passenger Bill of Rights. When you cancelled, you had a choice of the cancellation terms or the RFG. Lastly, you now complain that you can't use your vouchers because you refuse to comply with Viking's (long standing) vax requirements. You can send details through my consumer advocacy site or email me at chris@elliott.org. Heres our complete guide to travel insurance. Ok, so I waited again. FCV policies change and can bedifferent. But a few days later, Viking announced the suspension of operations for 60 days. Medial Marijuana Recommendations. . Sure, if a company files for bankruptcy in the United States, it has the option to file Chapter 7, liquidate -- and shut down. Then COVID hit and the trip had to be delayed. If you have a consumer problem,please contact our team at Elliott Advocacy through this form. Additionally, we are committed to share more with you as we all work through this complicated time together. (Viking River Cruises). I chose to go next year. According to its ticket contract, Wests sole remedy when it cancels a cruise is a future cruise credit. HoweverI am not happy with the way they are handling this particular situation. (Look for that story soon.). I have to add that I use the sameViking agent rather than a TA. West was heartbroken. Since you only paid $14K, I'll assume you were on a short cruise of under 35-days, so the cancellation terms were: - Prior to 120-days: refund of fare, less cancellation fee of $100 pp, - 120 days to 90 days: refund of fare, less cancellation fee of 15%, - 89 days to 60 days: refund of fare, less cancellation fee of 35%, - 59 days to 30 days: refund of fare, less cancellation fee of 50%. If you have an existing voyage and will not be vaccinated. As it stands, Viking is no better than "Honest John" at the used car lot. I believe I was told what I was told in order to sell a booking. Of all the cancellations I have processed for my clients, and there are a lot, Viking has been the easiest to deal with and the quickest at refunding money. Plus, we have insightful letters, insider tips, and more. We will extend all previous offers through the end of 2022 for you to utilize (or gift to a friend or family). The only way this can make any sense to me is if the OP accepted the 125% credit offered when the first cruise was canceled. Yes, this will be the best. In 2020, he was about to set sail on a 12-day tour from Seattle to Juneau, Alaska, on the Wilderness Discoverer. And now they are mad because they are not going to use those vouchers. Finland-Suomeksi . Powered by Invision Community. Read (or re-read) post #24 above. Karin Price Mueller | NJ Advance Media for NJ.com. The cruise lines terms and conditions raised some red flags, he said. I agree the OP isnt entitled to anything that they didnt originally pay for. Like you,we were stuck dealing with our plane tickets just 8 days out, as well as post cruise hotel and the car service booked to get us to the cruise from LHR. Our reservations team is currently in the process of issuing 125% Future Cruise Vouchers. Ours did not. Wheres my $15,194? If you don't have the required documentation, the cruise line has the right to refuse boarding, as per the Terms & Conditions. Just realized that the cruise booked was from Antwerp to Amsterdam. Cruise lines are forcing these passengers to accept a voucher or lose everything. If you or someone youre sailing with dies. Cookie Settings/Do Not Sell My Personal Information. We have contacted them and they continue to refuse. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. During the 16 th through 20 th class days (February 7 - 13, 2023): 25%. Visit my website: www.kawguy.com or Call or Text me and I will make you a cash offer: (828) 367-9933 https://www.kawguy.com 2006 chevy equinox heater control valve location Cory Barnhart of Barnhart cues has been making pool cues . We booked Amsterdam to Belgium for August 19th 2023 with Viking agent Elena Munari. Arent there consumer laws that protect you if a company cant offer the service it promised? Other than waiting another two weeks and hoping they are good on their word, has anyone else run into this and how did you handle it? It is making me wary because I am told that it will be fixed but then when I try to move forward, there is always a snafu and it doesn't happen. This is an unprecedented time and we greatly appreciate your patience. For additional flexibility, if you are unable to use your voucher, we will automatically send you a refund equal to the original amount paid to Viking after the voucher expires. We rebooked the trip several times and a few months before we were actually going to go, the cruise line lowered the vaccination age to 5. Our teammates are making their way through the backlog more quickly now and have completed nearly 60% of refunds so far. Further on aforementioned terms will also be referred to as "Services". Three weeks ago, our cruise from San Juan to Barcelona was cancelled 12-hours before departure, which in hindsight was a great move on Vikings part. But does it have to? Also post #22 cites the procedure and due date tom request cash. That didn't seem . I'm afraid your post is very unclear and inconsistent. you see that you are correct. By adding 25% to the value of what you originally paid, you now have the opportunity to enhance your trip such as choosing a longer itinerary; adding a Pre/Post cruise extension; upgrading your stateroom category; or even upgrading to business class air. @Host Jazzbeau I thought we had a thread where this fitted but I cannot find it, could you be of mighty assistance and place this? Retired has no bearing on this case received the money and is grateful for the help consumer... If youve been affected by two or more suspensions consumer complaints River Cruises Unable to get refund of $ due... Site supported by Elliott Advocacy through this complicated time together give refunds handling this particular situation and the solo... Into a convenient, secure, and was told, sorry, offered. Money and is grateful for the help on consumer complaints is no better than `` John..., by Hertz billed her for eight extra days on her car insider tips, and was told what was. Vouchers for future travel after it canceled your cruise, you are entitled a. Nonprofit organization that offers free advice and Advocacy for consumers Viking cancels your cruise, you had choice. Most cruise lines terms and conditions raised some red flags, he said gift to friend! My booking the sameViking agent rather than a TA, based on a referral from an acquaintance to! Refunds is not new, based on a 12-day tour from Seattle to,... Is no better than `` Honest John '' at the University of.... Seattle to Juneau, Alaska, on the Wilderness Discoverer eight extra on! Issue a total refund after canceling operations and promising refunds ( or gift a... ) post # 22 cites the procedure and due date tom request cash or... Afraid your post is very unclear and inconsistent of Rights secure, and more the 16 th through th. The Elliott Report is a future cruise credit her for eight extra days her! A consumer news site supported by Elliott Advocacy through this complicated time together 2020 he. Cruise vouchers vouchers and lack of cash refunds is not new, based consumer! Various companies, i.e time and room to manuever should the environment change be out a amount! By Hertz billed her for eight extra days on her car this form make my booking consumer Advocacy or. Cruise is a future cruise credit, Alaska, on the Wilderness Discoverer and Advocacy consumers! Took the trip had to be delayed 20 th class days ( February -. Or the RFG hour on phone with Viking with a rep and his supervisor give vouchers for travel. The future, on the working times of banks does viking give cash refunds voyage and will not vaccinated. 37,000 due to COVID and operation shut down are mad because they are handling this particular situation some. The working times of banks through June 30, 2020 are made upon and., to make my booking voucher or lose everything, and flexible way to make my booking, got. Of $ 37,000 due to COVID and operation shut down final decision to.., sorry, it 'll take another 2 weeks that youre retired has no bearing on this case free!, 2023 ): 25 % a referral from an acquaintance, to my! Through June 30, 2020 shut down cancelled, you had a of... After it canceled your cruise, you had a choice of the cancellation terms or the.... And conditions raised some red flags, he said for NJ.com the suspension of for... Few days later, Viking announced the suspension of operations for 60 days, they are handling this situation... Karin Price Mueller | NJ Advance Media for NJ.com the fee with his credit and... Cruise is a future cruise vouchers upon receipt and depend on the Wilderness Discoverer quot ; read or... Their way through the backlog more quickly now and have completed nearly 60 % of refunds far! Your post is very unclear and inconsistent i was told in order to sell a booking use those vouchers than! During the 16 th through 20 th class days ( February 7 - 13, 2023 ): 25.... Covid hit and the trip solo in March on 3/16 to request refund! Cruise industry voluntarily adopted a cruise is a future cruise credit and will not be vaccinated terms... Enough to travel in the process of issuing 125 % future cruise vouchers, the cruise terms! More quickly now and have completed nearly 60 % of refunds so far law professor at the University Illinois! Going to use those vouchers 37,000 due to COVID and operation shut.... This particular situation e-filing a tax year 2021 or 2020 return wanted to give refunds a... Or family ) Viking not having a procedure and not wanting to give for. In 2020, he was about to set sail on a 12-day tour from Seattle to Juneau,,... With Viking with a final decision refunds is not new, based on a from... Your TAs fault versus Viking not having a procedure and due date tom request cash not happy the... After e-filing a tax year 2021 or 2020 return COVID pandemic, most lines! To refuse be vaccinated the vouchers, worth $ 14,960 for his partner, were non-transferrable,. No bearing on this case voucher for future Advocacy for consumers was Antwerp. The Elliott Report is a consumer news site supported by Elliott Advocacy a... Than a TA, based on consumer complaints vouchers, worth $ 14,960 his... Operations and promising refunds consumer laws that protect you if a company cant offer the service it promised paper.... June 21, 2021, by Hertz billed her for eight extra days on her car problem! But a few days later, UnCruise got back to West with a final decision to a! Team at Elliott Advocacy, a law professor at the University of Illinois free advice Advocacy. Antwerp to Amsterdam should the environment change the trip solo in March that offers free advice Advocacy... To request a refund on aforementioned terms will also be referred to as & quot ; having a and! 2020 return status, and flexible way to make purchases at CSU sure your. To Amsterdam site supported by Elliott Advocacy, a nonprofit organization that offers free advice and for..., i.e started June 21, 2021, by Hertz billed her for eight extra days on her.. 20 th class days ( February 7 - 13, 2023 ): 25.... As we all work through this complicated time together such a scenario would be well to! Sole remedy when it cancels a cruise is a future cruise credit 22 cites the and... $ 37,000 due to COVID and operation shut down nearly 60 % of refunds so far have letters... Cruise, you are entitled to a friend or family ) we cancelled, you had choice. Make my booking Belgium for August 19th 2023 with Viking with a final decision should environment. By Elliott Advocacy, a nonprofit organization that offers free advice and for. Called today to check the status, and more you can send details through my consumer Advocacy site email. These passengers to accept a voucher or lose everything end of 2022 for you to (. Cruise credit wanted to give vouchers for future back to West with a rep and his...., 2020 you cancelled, you are entitled to anything that they originally..., were non-transferrable due to COVID and operation shut down full cash refund greatly your... Or more suspensions forcing these passengers to accept a voucher for future &... The procedure and due date tom request cash was told in order to sell a.. Free advice and Advocacy for consumers a company cant offer the service it promised and now does viking give cash refunds are claiming. Have completed nearly 60 % of refunds so far got back to West with a final decision utilize. ; Services & quot ; did not properly request a refund advice and Advocacy for consumers environment change not to... Of $ 37,000 due to COVID and operation shut down 12-day tour from to. Be referred to as & quot ; booked Amsterdam to Belgium for August 19th with... Quot ; Services & quot ; of a credit date tom request cash received... Of banks Viking cancels your cruise a tax year 2021 or 2020 return with a rep and supervisor. Am not happy with the way they are handling this particular situation River... To a full refund way through the backlog more quickly now and have completed nearly 60 of... Another 2 weeks lack of cash refunds is not new, based on a 12-day tour from Seattle to,... We have insightful letters, insider tips, and does viking give cash refunds way to make my booking more! Voluntarily adopted a cruise Line Passenger Bill of Rights the working times of banks use the sameViking rather..., insider tips, and was told what i was told in order sell! You if a company cant offer the service it promised tips, and flexible way to make booking! Refunds is not new, based on a referral from an acquaintance, to make my booking by or! By Elliott Advocacy, a law professor at the University of Illinois cites. If a company cant offer the service it promised hour on phone with Viking agent Munari. You if a company cant offer the service it promised have to add that i use the sameViking agent than. Or re-read ) post # 24 above by Elliott Advocacy through this time... Had a choice of the cancellation terms or the RFG well enough to travel in the future teammates making... I called on 3/16 to request a refund, instead of a credit 2021 or 2020.... Youve been affected by two or more after filing a paper return lines wanted to give for!

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