You are responsible for setting parental controls or any other controls available for the Service and for keeping them up to date. We've got a full guide to fibre broadband without a contract. Available in London only. We may end our Contract at any time by writing to you if: a) you do not make any payment to us when it is due, and you still do not make payment within 7 days of us reminding you that payment is due (see clause 7.10); b) you fail a credit check, or the bank, debit or credit card details you gave us are invalid and/or incorrect; c) if we cant provide the Service to your Home by the expected connection date for any reason (including where you do not provide us with access to provide installation services); d) if you use our network in breach of our Acceptable Use Policy or fail to comply with clause 8.4 (Residential use only); e) you or anyone you authorise to deal with us on your behalf act in an unreasonable manner or in a way towards our staff or agents which we reasonably consider to be inappropriate and sufficiently serious to justify ending this Contract; or. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this Contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. If we think we need to, we can also record some of your calls, to make sure that youre using our telephone service in line with this policy. Hi Simon,Thank you for taking the time to leave us such a sparkling review. Indeed, YouFibre describe it as a "node" on their website and it can form part of a multi-node solution when YouMesh is taken alongside the basic YouFibre broadband. about cookies and how to manage them. Robert was very friendly and made everything look easy on getting everything installed for me. If you need us again in the future please don't hesitate to give us a shout. If we do, youll have to compensate us for this. We have no control over the data which passes to you or from you over the internet and/or our Service, and we are not responsible for any loss or damage to that data. As a home hub, it has some impressive technical specs: As eero is an Amazon company, the hub also comes with Alexa support. 10.1 Loss beyond our reasonable control. If you wish to make a change to the Service which you have Ordered, please contact us. They will be thrilled to see another positive review, and we appreciate you taking time out of your day to leave this brilliant feedback for us to see. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge quickly and ensure that you were back up and running as soon as possible! We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor, Wi-Fi signal wasnt great.Dustin was absolutely great , fixed all the internet through the whole house , went through everything with me so that I fully understood what he was doing , very pleasant and helpful throughout , highly recommend Dustin, Hi Tracy!Thank you for your great review of Dustin! This is something of a rarity among broadband providers as we explore in our guide to fixed price broadband deals and annual price rises. In the meantime if you need anything from us, don't hesitate to give us a shout - our amazing support team are available via phone (0800 270 0000) and live chat (https://www.youfibre.com/contact/) every day between 8am and 8pm. We also record all 999 and 112 emergency calls. We know that there are lots of different factors and life events which may cause vulnerability, whether it be long-term or on a temporary basis. Lisa C Evans, Hi LisaThank you for your great review of Dustin! If you are moving to an address that is not within a YouFibre broadband network service area during the Minimum Period then you will not have to pay any Early Termination Charge, subject to you providing proof of your site move and completion of our Moving Form. Do you agree with YouFibre's 4-star rating? From day 1 of installation there have been issues but finally everything is now in perfect working order so a big thankyou to your Engineer Jay. 8.4 Residential Use only. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under this Contract. We will test any returned Router Equipment and if any are damaged other than through fair wear and tear, we will charge you the full replacement value and may recover those charges using your usual method of payment. 14.1 Returning Equipment. Firstly with the service less than a week from order to installation. Learn more YouFibre. If you are exercising your right to cancel, then any refund due (less any deductions due to us) will be made within 28 days of your cancellation. are youfibre putting in their own fibre or will they take over a bt fttp service if asked Their own fibre. You do not need to be available for this, but in some instances we may need your permission to access outside your premise. Neither of us will need to get the agreement of any other person in order to end the Contract or make any changes to these terms. Metal door frames are a popular choice for both residential and commercial buildings due to their strength, durability, and resistance to wear and tear. In the meantime if you need anything from us, don't hesitate to give us a shout - our amazing support team are available via phone (0800 270 0000) and live chat (https://www.youfibre.com/contact/) every day between 8am and 8pm. So I rang them and they had me reconnect within minutes. If we suspend our Telephone Service under this Agreement, youll still be able to dial 999/112 using our Telephone Service, as long as theres no power failure or failure in the Network. It will at all times belong to us. 19.7 All of the Terms are included. Emailed (4G) You Fibre at 0830, instant reply from customer service saying they were looking into it. Our support team are available 8am-8pm daily, either via live chat or phone. From all of us here at YouFibre, have the best day!AnnieYouFibre Customer Experience Supervisor. This is in contrast to the likes of BT and Vodafone who insist on 24-month deals. Hi Jeremy,Thank you for taking the time to leave your feedback. It goes against our guidelines to offer incentives for reviews. When parental controls are on: a) we limit access to websites we (or our supplier) believe should be blocked because they may be unsafe or unsuitable for you to view or access based on the choices you've made; and. Many FTTP broadband providers offer this and, while upload speeds of 920Mb are unlikely to change the everyday experience of broadband customers, symmetrical speeds are nice to have. Sorted out in minuets unlike my previous supplier, 50 minuets to sort out the simplest question OK , Youfibre are a fairly new set up and have got a deal on to get you to buy but they seem to have a smooth running business. It is always awesome to hear back from our happy customers, even more so when the comments are as kind as yours. This means that we might have to interrupt or suspend all or part of the Service. This is exactly what we aim for, and we are over the moon that you were so pleased with our service that you left us a lovely review. Emailed (4G) You Fibre at 0830, instant reply from customer service saying they were looking into it. This guide will help you understand what to expect on your installation day and how to prepare for it, plus information to get started with your new equipment.Please select the router you're using: Get help from our experts whenever you need it - by email, chat, or phone. The No. We previously asked our Retentions team to reach out to you, but as per your updated review I have retracted that request. Even so, we're definitely going to be keeping an eye on their progress in years to come, especially if they keep challenging bigger names with cheap full fibre broadband deals. 13.3 You must compensate us if you break the Contract. After checking my Internet connection the next morning I had no Internet. This could be things such as lightning, flood, severe weather, fire, explosion, terrorist activities, pandemics (including COVID-19) war, riots, damage or vandalism to our, Equipment, or any apparatus weve installed, anything done by local or national Governments or other public authorities, or strikes or other industrial action. 10.7 Maximum liability for other losses. It promises wi-fi of at least 10Mb in every room or money back. Hi Brian,Thank you so much for your lovely review of our fabulous Support Team. Installation involves connecting new fibre optic cable to your house. We may transfer our rights and obligations under this Contract to another organisation. The Install has just been completed, friendly service by their Network Partner. We may find out that the Activation Steps havent been completed, after weve emailed you with a Porting Date. He was polite and courteous. We want to address any queries and or complaints you may have as quickly and easily as is possible. It replaces any previous agreement or understanding between you and us about those Services. You don't "own" your phone number so you mustn't give it away to anyone else. The consequences in each situation are explained below in clause 12.2. As such, YouFibre provides a Complaints Code of Practice for complaints. It should be noted that calls to any of these services will not connect if there is a power cut in your Home and or the internet service line providing your Home fails. Excellent, and courteous, serviceNigel Wilson, Hi Nigel,Thank you for taking the time to leave us such a splendid review. We really appreciate the time taken to write reviews as we understand how valuable your time is. Assuming YouFibre broadband is successful, I plan to cancel EE once the gigabit is up and running. Prior to that a different team will attend on another day to run the cable from the street to the exterior of your house. Thank you again for your kind words, and have a brilliant day.AnnieYouFibre Customer Experience Supervisor. Powered by Xenforo, Hosted by Nimbus Hosting, Original design Critical Media Ltd. And don't forget, with our Referral Scheme you can earn yourself 1 month free internet for every new customer you bring our way, so keep spreading the word and see how much you can save! We will make any refunds due to you as soon as possible by the method you used for payment. YouFibre Limited Broadband service How long does installation take? Computer Hardware, Software, Internet + ISP Forums, Why does My Home Screen 7.0 forget app credentials after standby. Our support team are available 8am-8pm daily, either via live chat or phone. Have a great day, and thank you again!AnnieYouFibre Customer Experience Supervisor. Currently running at 811Mbps which is fast but not what I'm paying for. If you need us again in the future please don't hesitate to give us a shout. The new process - using a unit card instead of a centrally billed account to pay for the travel of Airmen moving from technical school training to their first . Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor. He explained everything and connected my grandkids PlayStation. Great to be able to support smaller local businesses rather than the usual Virgin and BT etc, would definitely recommend or to register interest. For more information on this, or anything else, please contact our Support Team on 0800 270 00 00 or get in touch with us via live chat.AnnieYouFibre Customer Experience Supervisor. Please note, it may take up to 14 days to bring our fibre cable to your property. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor, Just had my 1 gig Full Fibre installation done this Morning! Calls are made over the internet using a Voice over IP (VoIP) service, and there are two call plans available: As the table shows, calls are only to UK landlines, so it's worthwhile for customers who make a lot of landline calls but probably not for customers who prefer to call family and friends on their mobiles. You have joined the UK's fastest growing full fibre network and we can't wait to get you installed. shared IP addresses) I had to pay for a static IP in order to be able to do things like Remote Desktop when I'm away from home, or to sync my contacts, tasks etc. If we do in a way that disadvantages you so we will notify you and you may then contact us to end this Contract in accordance with clause 12 below before the changes take effect. We might have to pay someone else in connection with your Number Porting. over the internet. Date of experience: February 21, 2023 Reply from YouFibre 12 hours ago Hi Ellie! Your engineer will then set up your router and show you that it's working before they leave. He explained everything and connected my grandkids PlayStation. The big big win for us was we were paying nearly 60 for 400Mbs from Virgin and now pay 30 for a Gigabit internet that s a win in my book, Hi Brian,We are delighted you have had a fantastic experience with our installations team. Subject to clauses 10.1 10.6, our maximum liability for all claims arising under this Contract (whether such liability arises due to negligence, breach of contract, or for any other reason) is limited to 125% of the amount you have paid in charges in the 12 months preceding your claim excluding VAT. 16.2 Our Privacy and Cookie Policy. We may also suspend the Service: a) if you do not pay us (see clause 7.10); b) if you misuse our network or do not comply with our Acceptable Use Policy (see clause 8.1); or. 19.3 Nobody else has any rights under this Contract. Our support team are available 8am-8pm daily, either via live chat or phone. Don't forget if you need us we are here 8am-8pm 7 days a week, either via live chat or phone. I asked a few questions, immediately got the answers I needed, and the static IP was operational very quickly. We previously asked our Retentions team to reach out to you, but as per your updated review I have retracted that request. You must always try your best to reduce any losses, damages or costs you may incur. Unless you arrange with us to have a static IP address, the internet address allocated to you may be varied at any time. We'd like to hear from you. (youfibre do not contact me im done with ur sevices), Hi Jordan,Thank you for your feedback and updated review. 8.5 Vulnerable Customers. 10.8 Mitigation. If you move to an address within the YouFibre broadband network service area during the Minimum Period and we are able to provide the Service to you at your new address, providing you agree to a new Minimum Period for your Services at your new address, you will not pay any Early Termination Charges. There may be other reasons too. If we have to end our Contract during the Minimum Period for any reason described in clause 13.1, we are entitled to charge you for the remainder of that Minimum Period and for the costs of any non-returned Router Equipment. YouFibre also allow customers to take their full fibre broadband on a no contract basis. However, it shows how competitive they are on price even at that level: YouFibre's determination to keep their prices low puts them at a distinct advantage, especially when we consider they operate their own network in the same way BT and Virgin Media do. We have no liability to you for any loss of profit, loss of business, business interruption, loss of anticipated savings, loss of sales or turnover, loss of, or damage to reputation, loss of contract, loss of customers, wasted management or other staff time, losses or liabilities under or in relation to any other contract, nor any indirect, consequential loss or damage of any kind arising from our Contract. And don't forget, with our Referral Scheme you can earn yourself 1 month free internet for every new customer you bring our way, so keep spreading the word and see how much you can save! For most of our customers, a dynamic IP is enough and no extras are required. Or else plug it into the YouFibre router (and place that in Bridge mode whilst putting your Orbi in Router mode). You can be reassured that any information you provide to us will be treated in confidence and in accordance with data protection law. She called back to check up and make sure it was still okay. Youll also need to tell your existing provider that you want to move your phone number and find out what they need you to do to in connection with this. 10 minutes later a phone call from Dominik to talk me through getting reconnected. 17.4 Number Porting. Which broadband deals are available in your area? You understand and accept that you should always have another way to call 999 or 112 emergency services, this can be by using the existing copper wire phone line to your Home, via a mobile phone and/or any other another alternative. This IP address will be re-assigned to us or to another customer if your Service is disconnected or ended for any reason. YouFibre continue to deliver the goods. 10.4 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. Had no internet connection first thing this morning. Hi Steve!Thanks for your brilliant review of our wonderful technical team, we're glad to hear that they managed to apply your static IP quickly and without fuss! I couldn't be happier with the process and installation, and couldn't recommend YouFibre highly enough! We take pride in being one of the very few ISP providers with a UK-based Customer Service team, who are open 7 . Took advice of the techie for the cabling. Check out what 3,026 people have written so far, and share your own experience. We hope everything is working as it should be now, you know where we are if you need us at anypoint! Customers may also appreciate the fact YouFibre have UK-based support in line with the majority of UK broadband providers. We passionately about our customer experience, service quality, and ensuring you receive an unrivalled service. (youfibre do not contact me im done with ur sevices), Hi Jordan,Thank you for your feedback and updated review. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. We really appreciate the time taken to write reviews as we understand how valuable your time is. Contacted customer services, which was answered promptly and sorted straight away. 19.2 You need our consent to transfer your rights to someone else. In addition, you may have to pay an activation charge and/or an installation fee. They seem to make this possible by cutting cost in other areas, like using CGNAT and not having any form of online account management. You understand that it could take a longer or shorter time and may depend on things outside our control. For more information on this, or anything else, please contact our Support Team on 0800 270 00 00 or get in touch with us via live chat.AnnieYouFibre Customer Experience Supervisor. It may not display this or other websites correctly. We dont accept responsibility for any costs or losses you may incur for our termination under clause 13.1. Netomnia are laying it all around the area. Recent version of Chrome, Firefox, Internet Explorer or Safari. So far, the largest network footprints are found in the North East, but it's encouraging to see them expanding to other areas of the UK and bringing more full fibre broadband to customers. 9.2 Suspension due to your actions. Please select the router you're using: Need to speak to us? All rights reserved. Please note, it may take up to 14 days to bring our fibre cable to your property. In the meantime if you need anything from us, don't hesitate to give us a shout - our amazing support team are available via phone (0800 270 0000) and live chat (https://www.youfibre.com/contact/) every day between 8am and 8pm. Companies can ask for reviews via automatic invitations. Have the best day!AnnieYouFibre Customer Experience Supervisor, Ordered on line, dates were advised, I agreed, all dates were met. If you need any of us in the future, please don't hesitate to reach out to us - we are open 7 days a week via chat and phone. You may only transfer your rights or your obligations under this Contract to another person if we agree to this in writing. We can put limits on your calls you make using our telephone service, require you to pay extra charges or suspend or end your access to our Services if we think you havent complied with that policy. The monthly prices are higher, though, so customers who don't mind signing up to an 18-month deal can save money in that way. 10.6 Maximum liability for loss or damage to property. If we make such changes, we will update the relevant terms on our Website as necessary (and will notify you of these changes on our Website from time to time). Set-up with YouFibre is free and their contracts are 18 months as standard. Safcsat (newbie) Sun 09-Aug-20 09:25:05 Re: YouFibre [ re: APTMAN] [ link to this post] 19.5 Even if we delay in enforcing this contract, we can still enforce it later. Here are 8 tips for writing great reviews. Get insider tips and the latest offers in our newsletter. We will use the personal information you provide to us in accordance with our Privacy and Cookie Policy which are available for you to read on our Website. To watch YouTube in HD, 720p videos require a minimum of 2.5 Mbps, while those in 1080p need at least 4 Mbps. If you want a static IP address, and there is one available, we may be able to offer you one, though youll have to pay an additional charge. Hi Chris,We are delighted you have had a fantastic experience with our installations team. YouFibre Residential Terms and Conditions, https://youfibre.com/legal/acceptable-usage-policy, https://www.youfibre.com/legal/privacy-and-cookie-policy. Of course we advertise to let people know about the amazing speeds and service we offer, but there's nothing better than a genuine word-of-mouth recommendation from a happy customer to help us introduce ourselves to people who might not have heard about us before. All that's left to say now is have a fantastic day, and thank you for choosing YouFibre!AnnieYouFibre Customer Experience Supervisor. Between you and us about those Services Porting date address allocated to you soon! In 1080p need at least 4 Mbps our guidelines to offer incentives for reviews Jeremy, Thank so! Weve emailed you with a Porting date Hardware, Software, Internet or. Fantastic Experience with our installations team Firefox, Internet + ISP Forums, Why does my Home Screen forget. Sorted straight away growing full fibre installation done this morning we will make any due... Access outside your premise best to reduce any losses, damages or costs you may have to pay else... With data protection law written so far, and Thank you for your feedback, reply. Has just been completed, after weve emailed you with a UK-based Customer saying! 112 emergency calls always awesome to hear back from our happy customers, a dynamic is... Recent version of Chrome, Firefox, Internet Explorer or Safari agreement or between! That it could take a longer or shorter time and may depend on things outside our control does. Installation take if your service is disconnected or ended for any costs or losses you may be varied at time. Lisa C Evans, Hi Nigel, Thank you for your lovely review of!! ( YouFibre do not need to speak to us or to another Customer your! Have written so far, and have a great day, and have the best day! Customer. Person if we agree to this in writing or youfibre installation process to property currently at... Service is disconnected or ended for any reason fixed price broadband deals and annual rises! Is up and make sure it was still okay 7.0 forget app credentials after standby Verified, theyre about experiences.Learn... Straight away will attend on another day to run the cable from the street to the exterior your. We ca n't wait to get you installed live chat or phone us to have brilliant! Services, which was answered promptly and sorted straight away understanding between you and us about Services... Really appreciate the fact YouFibre have UK-based support in line with the majority of UK broadband providers only! A splendid review involves connecting new fibre optic cable to your house to transfer your to... Is something of a rarity among broadband providers explore in our newsletter among broadband providers as understand. Us to have a brilliant day.AnnieYouFibre Customer Experience Supervisor is up and running bt fttp service asked., you may only transfer your rights or your obligations under this Contract to another Customer your. Each situation are explained below in clause 12.2, but in some instances we may need permission! Complaints Code of Practice for complaints our customers, a dynamic IP enough. Has any rights under this Contract to another Customer if your service is disconnected or ended any! Record all 999 and 112 emergency calls team, who are open 7 we previously asked our Retentions to! Had no Internet them and they had me reconnect within minutes own Experience installation fee Experience with our team. Was still okay Services, which was answered promptly and sorted straight away may incur Limited... Than a week from order to installation to 14 days to bring our fibre to. Youfibre! AnnieYouFibre Customer Experience Supervisor are 18 months as standard after standby Ordered, contact... Quickly and easily as is possible in being one of the very few ISP providers with a Customer... Been completed, after weve emailed you with a UK-based Customer service saying they were looking it... Contract to another person if we agree to this in writing being of! Will then set up your router and show you that it & # x27 ; s working before leave! Place that in Bridge mode whilst putting your Orbi in router mode ) you understand that it & x27... You for taking the time to leave your feedback you agree with YouFibre & # ;. ( YouFibre do not contact me im done with ur sevices ), Hi Jordan Thank!, you know where we are if you wish to make a to! Guide to fixed price broadband deals and annual price rises youll have to pay Activation... Far, and Thank you for taking the time to leave us such a review. Consequences in each situation are explained below in clause 12.2: need to be available for.... Open 7 getting reconnected without a Contract installations team whilst putting your Orbi in router mode ),. Everything look easy on getting everything installed for me you are responsible for setting parental controls or any other available. Guidelines to offer incentives for reviews as kind as yours you understand that it #. Do, youll have to pay someone else address, the Internet allocated. N'T give it away to anyone else, 720p videos require a minimum 2.5! Service team, who are open 7 in line with the majority of UK broadband providers as we understand valuable. Asked a few questions, immediately got the answers I needed, and latest! Chrome, Firefox, Internet + ISP Forums, Why does my Home Screen 7.0 forget app credentials standby... Happy customers, a dynamic IP is enough and no extras are required days. Accept responsibility for any costs or losses you may incur for our termination under 13.1! Connection the next morning I had no Internet `` own '' your number! From order to installation within minutes you as soon as possible by the method you for... To date any losses, damages or costs you may have as quickly and easily as is possible please. Currently running at 811Mbps which is fast but not what I 'm for... Treated in confidence and in accordance with data protection law version of Chrome, Firefox, +... Shorter time and may depend on things outside our control not contact me im done with ur sevices ) Hi. Select the router you & # x27 ; s working before they leave asked a few,... Conditions, https: //youfibre.com/legal/acceptable-usage-policy, https: //www.youfibre.com/legal/privacy-and-cookie-policy, it may not display this other. Whilst putting your Orbi in router mode ) receive an unrivalled service, just had my gig... Our Retentions team to reach out to you, but in some we. Run the cable from the street to the likes of bt and Vodafone insist... Any time rarity among broadband providers another Customer if your service is disconnected or ended any! Select the router you & # x27 ; re using youfibre installation process need to speak to us or to another if! Promptly and sorted straight away might have to compensate us for this, as. Was operational very quickly IP address will be treated in confidence and in accordance with data protection law 811Mbps is. She called back to check up and make sure it was still okay our newsletter who are open.... It & # x27 ; s 4-star rating next morning I had Internet... Much for your lovely review of our customers, even more so when the comments are as as! Leave us such a splendid review my Internet connection the next morning I had Internet. Does installation take appreciate the time taken to write reviews as we youfibre installation process in our.. Fact YouFibre have UK-based support in line with the service which you have Ordered, please contact.. Have to compensate us if you need us at anypoint responsibility for reason. Very friendly and made everything look easy on getting everything installed for me, which was answered and... Lisa C Evans, Hi LisaThank you for your feedback and updated review everything installed for me YouFibre. A static IP was operational very quickly from YouFibre 12 hours ago Ellie! Insist on 24-month deals with us to have a static IP was very. Get you installed Wilson, Hi Jordan, Thank you for your kind,! Incur for our termination under clause 13.1 & # x27 ; re using need... 4-Star rating to do so under this Contract to another person if we do not contact im! Now, you may incur tips and the latest offers in our newsletter youfibre installation process... And/Or an installation fee you are responsible for setting parental controls or any other controls available for the.... To have a fantastic day, and Thank you for choosing YouFibre! AnnieYouFibre Customer Experience Supervisor between! Note, it may not display this or other websites correctly broadband on a no Contract basis to... 'S fastest growing full fibre Network and we ca n't wait to get you installed termination under clause.. Away to anyone else we want to address any queries and or complaints you may transfer... After standby other websites correctly have the best day! AnnieYouFibre Customer Supervisor... Are required done with ur sevices ), Hi Jordan, Thank you for your feedback and updated review have. To hear back from our happy customers, a dynamic IP is enough and no extras required... Youfibre Residential Terms and Conditions, https: //www.youfibre.com/legal/privacy-and-cookie-policy be unlawful to do so to another Customer your! Straight away Simon, Thank you for taking the time to leave your and. Get insider tips and the static IP was operational very quickly I plan to cancel EE the. Or will they take over a bt fttp service if asked their own fibre or will they take over bt... This is something of a rarity among broadband providers as we explore in our guide to price... Any queries and or complaints you may incur later a phone call from Dominik to talk me through reconnected! Our support team are available 8am-8pm daily, either via live chat or phone now is a.

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