It does not cover damages caused by misuse or negligence. So please have your eyewear on hand: Once we receive your request, we will contact you within 5 business days to confirm that your eyewear is covered under warranty or otherwise to provide you other repair/replacement options. Please enable cookies for a better experience. denim, tweed, ) always read the care instructions included in the packaging, as the cleaning instructions may be different from those indicated above. under this offer. The broken frame will be returned with your completed order. Restyle your patient into a similar frame from your stores inventory. Luxottica warrants that the purchased product is free from manufacturing defects (in material or workmanship) for a period of 24 months from the date of purchase. If you have not uploaded a prescription on check out, you have up to 10 days from the moment your order A copy of the original invoice, packing slip, or lab ticket must be returned with the lenses. Select Collect In Store option in the cart and choose a store from the list for the delivery of your For any customer support issues we invite you to get back to where the product has been purchased or, alternatively, a Luxotticas products retailer.On receipt of the returned product, the retailer in cooperation with Luxottica will define the nature of the issue, whether it is a manufacturing defect covered by the Luxottica Limited Warranty, and what remedy you may be offered.For online sales, kindly follow the specific instructions on the e-commerce websites. Crteil. Oakley Retail upon purchase of the new pair.. Return items to the mailing address below (at your expense). Address: 100 Greenwood Industrial Pkwy McDonough, GA, 30253-7522 United States See other locations Phone: ? Taking care of your glasses is important to maintain their performance and prolong their life. Click here for more info on our current promotions. Please allow up to 5 business days for the credit to show on your account. where your sunglasses are defective, you may contact Customer Service to assist you. (*) Upgrades For any additional questions regarding shipping and returns, please visit our Shipping & Return FAQS or send us an email at costaweborders@costadelmar.com. When ordering items with estimated ship dates, your order will ship when the total order is THE FOLLOWING ISSUES ARE EXPRESSLY NOT COVERED BY THIS WARRANTY: For ophthalmic eyewear, to the extent permitted by law, Luxottica excludes all liability for repairing or replacing prescription lenses, including where the prescription lenses are damaged or lost due to a product manufacturing defect. order to be validated and shipped. Printing a Shipping Label Log onto EyeMed's online ordering portal. The product must be returned to us Items purchased on Ray-Ban.com can be returned exclusively to Ray-Ban stores or Lenscrafters official stores. then consumers are responsible for collecting their purchase at a later date. Is this your business? refused delivery or if the customer is uncontactable to collect their purchase upon arrival, the following Free return shipping for all qualifying orders. 1800 414 011Monday-Friday: 10am to 7pm (AEST). included with the product. Affix the return label to your small container, or use a UPS Small Express carton. purchase Where credit card was not used, Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Luxottica warrants that the purchased product is free from manufacturing defects for a period of 24 months from the date of purchase. marketing to be eligible for this offer. Purchases made in store warranty claims can only be made in an Oakley store. Please note: We do not manage defects related to prescription sunglasses, lenses and frames or Optical Eyeglass frames on this portal. Oakley Custom Products Please wait to hear from us before coming to the Welcome to Luxottica Warranty and Repair Service Center! Regional areas: 3rd February +1 631 629 3200 Toll Free +1 800 645 1300 Toll Free Fax +1 800 544 1334 email: cs@marchon.com. *This warranty is applied to all Luxottica brands except for Costa Del Mar and Native products purchased in the US, Canada & US special territories. With prolonged wear and tear, your eyewear can lose shape and need fixing. Segment height and other measurement changes, Non-Adapt changes (in lens style or material), Change inframe with a corresponding change in prescription, Sport frames other than Oakley sport frames with Oakley authentic lenses, Notch mounts other than with Oakley authentic lenses, Frames with step bevels other than with Oakley authentic lenses, If frame is still available for repurchase-. Include a list of product to be returned in the box, inclusive of product codes, descriptions and The Costa Del Mar and Native Eyewear brands offer separate limited warranties on specific products, in US, Canada & US special territories. Luxottica Retail. Luxottica warrants that the purchased product is free from manufacturing defects for a period of 24 months from the date of purchase. The benefits given to you under this satisfaction return process are in addition to other rights and remedies We are not responsible for lost or damage packages. All products being returned under this offer must have a Return Authorization number in order for a a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or Orders placed by [[ORDER_CUTOFF]] on business days will usually ship the same day, but please allow business days for your order to process before it ships and N/A business days for delivery (depending on the selected shipping method).We do our best to ensure timely deliveries, but please note that shipments can occasionally be delayed due to major holidays or unforeseen circumstances. A: After submitting a digital service request, you should receive an update within 5 business days. First-time lens remakes are at no charge for the following reasons: To qualify for the first-time free lens remake, the original job must have been purchased from our lab, be within 180 daysof the original order date, be remakes for lenses only of the same brand as the original order and be the first remake. (Exceptions: See AR exceptions). accessories, and/or manuals (i.e. All you need is your proof of purchase, original packaging and in as new and undamaged condition. The broken frame will be returned with your completed order. Luxottica products (sunglasses, optical frames, goggles and prescription lenses)are the result of a unique combination of design and quality excellence. Do not put your glasses on a surface with the lenses facing down as this could scratch the lenses. When you have an order ready to be shipped to the Luxottica Lab Services, please follow these steps to ensure quickest service: NOTE: Please be sure to record your tracking number in case you need to reference order with Customer Service. First-time remakes do not include an upgrade in service, remakes for non-qualifying reason, or remakes due to materials lost/broken/damaged. Returns must be shipped back within 30 days of receiving your items. We guarantee every transaction is 100% secure. PLEASE NOTE: we will process inquiries and questions related to Governance matters ONLY. Our customers have 45 days to return their items. Were always happy to see people preparing for watery adventures. Msg & data rates may apply. We know the Holidays are a busy period, so all orders made between 11/03/22 until 12/31/22 have an extended return period of 90 days. All Oakley . We only accept returns on items purchased from ray-ban.com, items purchased from Authorized Ray-Ban retailers must be returned to the place of purchase. Shipping and returns. Covered Under Warranty We will cover the cost of all work related to repairing or replacing your product. Buy online and pick up in store in 2 hours. For purchases made with a gift card a new gift card with the refund amount loaded and issued to you at the Extended Holiday Return Policy Orders made between November 17th 2022 and December 24th 2022 are eligible for returns until January 31st 2023. Please note as Sunglass Hut is an authorised partner of Oakley and not a wholesale stockist of all products, Dry them using a clean, soft cloth. To follow up on a service request, send us an email at: For additional information, see the section above titled HOW TO START A SERVICE REQUEST, People, the real driving force of Luxottica, The responsible management of the supply chain, Responsible Management of environmental topics, Procedure for related parties transactions, Procedure for the management of the Inside Information. Please visit our Service Portal and start a Service Request by clicking on one of the following links: RAY-BAN SERVICE REQUEST OAKLEY SERVICE REQUEST Costa del Mar requestBULGARI REQUESTAll other brands service request. The following process will be followed to complete your order: In the rare instance that your patients own frames are misplaced, you will be contacted with the following options to complete your order: We make every effort to return demo lenses, both sun and clear. Luxottica will be responsible only for defective prescription lenses of own production. and exclusive offers reserved for our subscribers. A: Yes, in most cases we are able to identify the model information. And we totally understand. The Luxottica Limited Warranty does not exclude or otherwise limit any consumer rights or remedies covered by such consumer protection laws and regulations.In Spain and Portugal, the legal warranty period is extended to 36 months from the date of purchase for products purchased after January 1, 2022. Luxottica sunglasses are fitted with lenses featuring high optical precision and they are impact resistant in accordance with US FDA Reg 21CFR801.410. A credit card is required to cover all costs associated with replacement parts, service charges, and processing fees. Crteil, People, the real driving force of Luxottica, The responsible management of the supply chain, Responsible Management of environmental topics, Procedure for related parties transactions, Procedure for the management of the Inside Information, https://www.costadelmar.com/en-us/repair-program, https://www.nativeyewear.com/en-us/limited-warranty, To purchase parts for all other brands, follow, Delamination and/or peeling of sun lens coating, Premature flaking or deterioration of frame coating, Defective prescription lenses manufactured by Luxottica, Any damages caused by accident, abuse, neglect, shock, improper use or improper storage of product, Damage caused by unauthorized modifications or repairs, direct viewing of the sun or solar eclipses, protection from UV rays from artificial light sources (e.g. the original, unmarked packaging including any accessories, manuals, documentation and registration that was When shopping at Ray-Ban you can always change your mind. Luxottica Lab Services - Dallas 11336 Reeder Rd. Youll receive some news soon. Q: Do we offer the Chemistry Clip? An error has occurred, please try again later. to a Thanks for joining; your exclusive Oakley Pro Site discount is available anytime at Oakley.com. As with any quality product, proper care is needed to keep your glasses at the top of performance. By continuing, you consent to receive marketing communications and confirm that you read and understood the Terms of Use and Privacy Policy. TERMS. Print a copy of your Order Confirmation form from EyeMeds online ordering portal. to process in-store all returns, exchanges and any warranty claims. charges are not refundable under this offer. Do I still need to send images or submit a service request? To maintain consistent contact with our stakeholders is a way to fulfill our mission. Please contact Oakley Standard Issue at 1-800-525-4334 for assistance. made by See T&Cs. Location & Hours 100 Greenwood Industrial Pkwy McDonough, GA 30253 Get directions Edit business info You Might Also Consider Sponsored For Eyes 5 16.1 miles away from Luxottica Retail Bill M. said "I had one of best sale women ( hate to call her Sales) that I've ever had while shopping got glasses. To receive marketing communications and confirm that you read and understood the luxottica returns address use... Where your sunglasses are defective, you consent to receive marketing communications and that. Of all work related to Governance matters only See people preparing for watery adventures on. To a Thanks for joining ; your exclusive Oakley Pro Site discount is available anytime at Oakley.com can be with. Months from the date of purchase if the Customer is uncontactable to collect their purchase upon arrival the... Authorized Ray-Ban retailers must be returned with your completed order Retail upon purchase of the new pair.. items... The top of performance continuing, you consent to receive marketing communications and confirm that you read and the. Please wait to hear from us before coming to the Welcome to luxottica warranty and service... Service Center Repair service Center warranty claims can only be made in Oakley! Be returned with your completed order returned exclusively to Ray-Ban stores or Lenscrafters official stores 414 011Monday-Friday 10am... A copy of your glasses at the top of performance still need to send or!: After submitting a digital service request, you consent to receive marketing communications and confirm that you read understood! Has occurred, please try again later performance and prolong their life date of purchase Pkwy,. Please wait to hear from us before coming to the mailing address below at! Retail upon purchase of the new pair.. return items to the Welcome to luxottica warranty Repair. 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