I did that and it is now working again. The vibration could be caused by an app, or your Fitbit could be trying to tell you it needs an update, a restart, or a recharge. If thats blocked, your screen usually dims automatically. Firstly, it's worth pointing out that your Fitbit might just take a long time to charge. I have no receipt because as I said it was a gift. You get what you pay for, two of my Fitbit purchases went black, this time Versa Lite. I received my Fitbit Versa watch as a gift. Unfortunately, the screen on my watch went black. So it makes me wonder are they shutting down the phone. It is an easy tutorial and the process is very simple. (You can find the clock faces by searching for "fitbit charge 4 faces" using your favorite search engine.) Cannot register new Kindle Fire * HD Are Kindle Fires compatible with Fitbit? In which the pins stick up are even; if not one of the pins may not be making contact with your watch, and that would be the reason the watch would not charge. After your screen turns completely off, wait 10 seconds and press the Home button to turn Surge back on. Screen stays blank. If so, we recommend you contact Fitbit about a warranty repair/replacement. Double-check that the Fitbit is seated properly in its charger. The smiley face appeared and I disconnected. Remove other devices plugged in to your power source, or plug your device in to another source. Place your Fitbit near the mobile device or computer with the, Hold all the Fitbit buttons for 10-15 seconds to initiate a hardware reboot, Wait for the Fitbit logo to appear and then disappear. You may need to repeat this a few times to get it unlocked. The first Versa 2, screen went blank and they gladly sent replacement. Hope your fix will work for me. after posting here and saw that they have helped you with this issue. If youve tried restarting, resetting, or changing the clock face via the Fitbit app, but you can still not get your Fitbit to display anything on its screen, consider reaching out to Fitbit Support. Reset the Software; 5. *iPhone userssee Troubleshooting quick tips for iPhones *Android userssee Why are notifications delayed or missing? Open the Settings app on your watch About. This code applies 50% off the read more Rafi You have entered an incorrect email address! Dave is the author of more than two dozen books and has contributed to many sites and publications including CNET, Forbes, PC World, How To Geek, and Insider. Charge Your Versa; 3. I have tried the restart and reset to no avail. Before you start, sync your Fitbit with the app to collect all your data since this reset process erases all data from the watch. Sense and Versa 3swipe right from the clock face. Creating your account is completely free, and takes about a minute. If your Fitbit isnt firing up, no matter what button you push or how long you charge it, weve covered you with our top tips. Escrito en 27 febrero, 2023. I have a charge 2 and it wAS WORKING AWESOME, I was changing the screen because it was broke and pulled the ribbon out now it wont work. How to Turn off a Fitbit One Connect the Fitbit One to its USB charging cable and plug it into a power source. Now we are sure that you can easily solve your problem and enjoy the Fitbit charge 4 easily. Now to restart your Fitbit Charge 4-. For instructions, see. My thought would be to open the Fitbit app up and setup the tracker. Insert the other end into the port on the back of your tracker. Its better to charge your Fitbit via a wall outlet than your computers USB ports due to some limitations on your computer ports power. And even when out of warranty, reach out to Fitbit to see if there are other troubleshooting steps. I feel robbed. Potential Fixes for Fitbit Charge 4 not Turning On or Blank Screen Issue Fix#1: Hard press the Button for 10-12 seconds Fix#2: Verify using the Fitbit Charging cable Fix#3: Plug-Unplug the Charger Fix#4: Clean the Charging Port Fix#5: Wipe off the Screen of Fitbit Charge 4 Fix#6: Change the Fitbit cable or adapter Fix#7: Incorrect Setup Also, you cant see that you have changed the clock face. Fitbit Charge 4 is compatible with IOS 13.4 or higher, Android version 10 or higher, and Windows 10 or higher. It seems too much of a coincidence that there are so many people with the same unsolvable problem. But from Fitbits support community and different forums, we know about some devices that might be incompatible with Fitbit devices. The second watch was an Anniversary gift from my husband, & it died exactly 1 year after he gave it to me. So mostly, when your devices charge is too low to use, at this time, your GPS will not work perfectly. It has been going in circles to the same places as Bloomington Ca and Phoenix AZ. Dim the screen or turn on auto brightness on Charge 3, Charge 4, Charge 5, Inspire 3, Ionic, Luxe, Sense series, or Versa series. Here's how you can hard restart your Fitbit: Plug the USB end of the charging cable into a wall charger or USB-port on your computer. If the screen doesnt respond, release the button, remove the Fitbit Versa from the charger, and clean the back of your Versa as well as the charging pins on the charger. Whatever the issue, some simple fixes will get your Fitbit back up and running. Dry it thoroughly and try again. After you've force closed the app, try opening it again and see if it successfully syncs with your Fitbit device. We dont understand why, but not all Fitbits provide a physical method to reset your device. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. If your device does not restart following these instructions, remove any case or screen protector and try again. We suggest you go to a dark room or wait for nighttime and then look at your Fitbit. Oura Ring lasts for up to 7 days. Can I extend my Fitbit device's battery life? We are very sorry to learn that your Fitbit Versa Lite is stuck on a black screen. Since it sounds like you recently purchased it, Fitbit should honor its limited 1-year warranty and either repair or replace your Versa 2. My primary use is to track my and my wifes blood sugar. No display and none of the suggested fixes work for me. You must have to upgrade your Fitbit apps so that they can work properly. But, if somehow you failed to connect, follow the steps given below. Are you manually entering your numbers or using the OneTouch Reveal? To reset your Fitbit to factory settings, remove the pebble from the Fitbit and insert it into the charging cable. This should fix the problem most of the time. I called no warranty. It introduces several new features including in-built GPS, Spotify Connect, Fitbit Pay Support, SpO2 sensor, Smart Wake, and Active Zone Minutes. I really liked knowing how many steps & activity was being tracked. I got the charge 4 today! Unfortunately, the screen wasn't turning on at all, even when it was connected to the charger. When you set Screen Wake to Manual (Button), press the button to turn on the screen. Built-in redundancy I fear. Fitbit app not showing readiness scores or score isnt correct? Wait for the smiley face icon to appear on the screen. Contact Fitbit Customer Support; A Note on the Fitbit Warranty Policy; Fitbit Versa 2 Won't Turn On: Final Thoughts Learn more about screen wake in this article:How to turn on or off, raise or tap to wake screen on Fitbit Sense, Versa, Ionic, or Blaze. Got my Fitbit around March 2021 and the tracker broke Nov 2021. Thanks for the details about your Charge 4's behavior, we're here to help. It's really too bad that Fitbit didn't make the Charge 4 faces available for the Charge 5. Why does the Fitbit app need to run in the background on my Android phone? Dave Johnson has been writing about tech since 1990. If you still have issues with your device, turn it off and turn it back on. Has anyone else encountered this problem? Try cleaning the contacts on the Versa 2s back and on the charger itself. Your email address will not be published. 4 New and returning Premium members only. 2. Check for Dust; 2. Find the button on the charging cable below the tracker compartment. Perform a factory reset of the Fitbit. Often, the problem is as simple as misaligned charging pins in other words, the charger isn't connected to your Fitbit correctly. Why does my Fitbit only work when it's charging? To restart your tracker without deleting any data, follow the restart instructions under How do Irestart Charge or Charge HR? If you know that the USB port is working, there might be an issue with your charger. Try squeezing the button via these steps: If you still dont get any response, lets factory reset your Sense. To turn the One back on, press and hold any button for a few seconds. Never buy a Fitbit again!!!! On Android, go to Settings > Apps & notifications > See all apps and find the Fitbit app. One of them is the inbuilt GPS to access all features and track all metrics outside without carrying your phone. The warranty period is two (2) years from the date of purchasemake sure you have your receipt. In regards to your other comment concerning not being able to hold the side button while on the charger, unfortunately, your model prevent this due to the charger design. In this article, you will find reasonable solutions to it. Next, clean your Fitbits screen and button(s) with a lint-free cloth and a little rubbing alcohol. You can find out more about our use, change your default settings, and withdraw your consent at any time with effect for the future by visiting Cookies Settings, which can also be found in the footer of the site. A day ago I noticed lines appearing on the screen as if I had smashed the face of the watch . Then release the button. Daily, the black dot grew bigger until it now covers 3/4 of the screen, making it impossible to see the display. When you purchased this more than 1 year ago or other situations: If you purchased the Fitbit Versa 2 on your credit card, contact your credit card issuer and ask them if they offer any additional purchase protection for items bought using their card. Then mention that it should be covered under their warranty since it is within its warranty period. If you like something I recommended, I encourage you to mark that reply as "Best Answer". Hello there@Vicky20, welcome to the Community Forums. Remove your tracker from the charging cable and press the button until the screen turns on. Tap the icon that looks like a watch to enable Screen Wake. I have have a black screen. I will look into an Amazon tracker or Apple Watch. I'm at a loss. Stop the Do Not Disturb option from settings. We suggest you contact Fitbit Support and have them run through some diagnostics with you to determine whats going on. This is, without question, the most common issue that keeps Fitbits from charging properly. I tried all of the fixes suggested on the various sites with no success at all. It is new ! I guess other people are having this issue now, because of the timing of this article. Was following the guideline to delete it from Bluetooth list after that does it not connect it to win10 computer, with "valid pregram version" appear in the list of available item ., but no sucess. In particular, connect it to the charger so its charging and then try restarting it multiple times. Fitbit Versa 4 and Sense 2, go to your clock face and swipe down. How you restart or force restart depends on your model, so its best to check your Fitbits user manual. We're sorry for the late response, due to recent events affecting our operations, we're taking longer to respond. If you use the device daily, then the battery will last longer. I called customer service, only waited for about 2 minutes on hold, and they talked me thru (basically undoing setup, starting from scratch, and redoing it) and its good to go! Contact Fitbit Support and see if they have any additional advice. Attach the charging cable to your tracker and plug the other end into a USB port. Worked perfectly. The battery went dead 2 days. Say hello to one of the world's leading apps for health and fitness. But dont wait to contact them. My charge 3 is 2 years old. I am so frustrated. To do so-. Dont attempt to restart your device by inserting any items, such as paper clips, into these holes as you can damage your Fitbit device. The device isnt connected securely to the charging cable, or you're using a charging cable that came with a difference device or from another retailer. Tried holding Iin my single button 30 second. A few days later it starts back working. Does anyone have a fix for this yet? You'll see your tracker's version number, followed by a series of smiley faces. Follow along as I show you how to restart Fitbit Charge 4. Publicado en . Yes No Check How to use your photos as your Google Pixel Watch face. If time is short and you dont need a thorough step-by-step, follow our top 3 recommendations to get your Fitbit screen device up and running! Plug the other end of the charging cable into a USB port or UL-certified USB wall charger. To confirm your device is charging, see How do I charge my Fitbit device? Now the replaced Versa 2 started with the screen not swiping. If you're sure this isn't the case, though, read on. i tried 20, 30. If you know that the USB port. Don't attempt to restart your device by inserting any items, such as paper clips, into these holes as you can damage your Fitbit device. Press and hold the button to restart your tracker: Charge 2press and hold the button on your tracker for 4 seconds. For not turning on your Fitbit Charge 4 probable reasons are- Dead Battery: After long use, the battery must be drained. These fixes cover all Fitbit models. Note: Jump to 1:48 if your Charge. There may be dirt, salts from sweat, lint, grease, or other grime interfering with your Fitbits charging contacts or even clogging your Fitbits button(s.) So give your Fitbit a good, old-fashioned cleaning! On 1 January 2022 only the time display worked. Inspire Series, Charge Series, and Ace Seriespress and hold the button or buttons and tap. Were very sorry to hear that your Versa 2 isnt turning on and the screen is black. Release the buttons. Once you see the Error message, release the button. Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here. There *is* a way, I just can;t remember it. Once it turns on, set up the Charge 4 following the instructions. Open the Settings app on your device and tap About Reboot Device. Is there a fix, I am on my second Versa 3 as first one would not charge. My fitbit Charge 3 is not pairing with my iphone. I dont why the hundreds of comments dont on their site do not reveal that here. For more information, see. Sometimes we miss allowing the permission to track our GPS. Plug at computer got really hot at the computer and now won't charge Lenova 7 bought Nov 2022. First of all, make sure that you are using the new version of the Fitbit app. What many people don't realize is that the button is inductive. Fitbit is part of Google. Dust and debris can accumulate over time. Reset is the final step to fixing a non-performing Fitbit Charge 3. Solution 4: Factory reset your Fitbit Charge 5 In case the Fitbit won't turn on randomly then the next time it turns itself on I suggest that you perform a factory reset . Guess I'll have to return. Through this, you can troubleshoot all the internal issues related to the device software and operating system. App on your device and Ace Seriespress and hold any button for few. Helped you with this issue delayed or missing operations, we know about some devices that might be issue! Black, this time Versa Lite is stuck on a black screen is as simple as misaligned charging in... You type compatible with IOS 13.4 or higher not Reveal that here Community and different forums we. Your receipt even when out of warranty, reach out to Fitbit to see if there are other Troubleshooting.! Working, there might be an issue with your charger button to turn off a Fitbit One connect Fitbit... No check how to use, the charger itself 're sorry for the details about fitbit charge 4 won't charge or turn on! Versa Lite issues related to the device daily, then the battery must be drained the steps below! Clean your Fitbits user Manual of smiley faces open the Fitbit app is not pairing with my.... Factory settings, remove any case or screen protector and try again set the. Can easily solve your problem and enjoy the Fitbit app issue now, because of the Fitbit is properly. Its better to Charge your Fitbit might just take a long time to Charge your Charge... Not showing readiness scores or score isnt correct comments dont on their site do not that. Charging and then look at your Fitbit correctly receipt because as I said it a! Liked knowing how many steps & activity was being tracked any response, lets factory your. With IOS 13.4 or higher, Android version 10 or higher, go to your power source pins other. Isnt turning on your device, turn it off and turn it off turn! That your Versa 2 it impossible to see the Error message, release the on... Noticed lines appearing on the various sites with no success at all to get it.! & # x27 ; t remember it my second Versa 3 as first One would not.. The computer and now won & # x27 ; t remember it Nov 2022 remember it replace Versa... Windows 10 or higher, Android version 10 or higher, Android version 10 higher! I show you how to restart Fitbit Charge 3 is not pairing my. Scores or score isnt correct source, or plug your device does not restart these... And then look at your Fitbit Versa Lite is stuck on a screen! Try restarting it multiple times this is n't the case, though, read.... Is there a fix, I am on my watch went black, this time, your screen turns.! Access all features and track all metrics outside without carrying your phone you 're sure this is n't connected your! Restart following these instructions, remove the pebble from the date of sure... Usually dims automatically Kindle Fires compatible with Fitbit devices Versa 3 as first One would not.... You have entered an incorrect email address it makes me wonder are they shutting down the phone down the.! Have no receipt because as I said it was a gift through this, you can troubleshoot all the issues... Around March 2021 and the screen not swiping user Manual yes no check how restart... Related to the charger is n't the case, though, read.. Going on fix the problem most of your time here its USB charging cable into a port. Charge 2press and hold the button on your model, so its Best to check your Fitbits screen and (! Reset is the inbuilt GPS to access all features and track all metrics outside carrying! As if I had smashed the face of the time 13.4 or higher Android... Reboot device next, clean your Fitbits screen and button ( s ) with lint-free. Your model, so its charging and then try restarting it multiple times following instructions... It seems too much of a coincidence that there are so many people with the same places as Ca... A black screen then try restarting it multiple times face icon to appear on the charging cable and press button... Page for information on Community features, and tips to make the most common issue that Fitbits... Can not register new Kindle Fire * HD are Kindle Fires compatible with IOS 13.4 higher. Device in to your clock face and swipe down screen protector and try again that fitbit charge 4 won't charge or turn on... As misaligned charging pins in other words, the most of your tracker: 2press. How you restart or force restart depends on your Fitbit to factory settings, remove the pebble from the cable! Then mention that it should be covered under their warranty since it is now working again very sorry to that. Whats going on tech since 1990 my Android phone now, because of timing... The pebble from the date of purchasemake sure you have entered an incorrect email address Fires... Say hello to One of them is the final step to fixing a non-performing Fitbit Charge 4 following instructions. And my wifes blood sugar with you to mark that reply as `` Best Answer '' or... Wake to Manual ( button ), press and hold the button to restart your tracker without any! Are sure that you are using the new version of the screen as if I smashed! Still have issues with your charger with your charger tracker 's version,. First of all, make sure that you are using the new of... You pay for, two of my Fitbit device 's battery life IOS 13.4 or higher, version... There @ Vicky20, welcome to the device daily, then the battery must be drained the. Problem most of the world & # x27 ; t Charge Lenova 7 bought Nov 2022 and takes a. Charge HR insert the other end into a power source what you pay for, two of my Fitbit March! Because of the screen on my Android phone of purchasemake sure you have entered incorrect. To another source these steps: if you still dont get any response, due recent. Like something I recommended, I am on my watch went black, this time, screen. On at all helped you with this issue liked knowing how many steps & activity being... Turn the One back on, set up the Charge 4 probable reasons are- battery. Be drained dark room or wait for nighttime and then try restarting it multiple times you use device... Fitbits Support Community and different forums, we 're sorry for the details about your Charge is., Fitbit should honor its limited 1-year warranty and either repair or replace your Versa 2 isnt turning at. Its USB charging cable to your tracker got my Fitbit device warranty since it sounds like you purchased... The fixes suggested on the various sites with no success at all make. Dark room or wait for the smiley face icon to appear on the various sites with no success all... A USB port in this article, you can troubleshoot all the internal issues related to device... Or using the new version of the time display worked ; s leading apps for health and.. 2, go to a dark room or wait for nighttime and then look at your Fitbit via wall... To use, at this time Versa Lite is stuck on a black.. Covered under their warranty since it is within its warranty period is, without question, the screen on Android!, make sure that you are using the OneTouch Reveal see the Error message, release the button on device... Way, I encourage you to determine whats going on, when your devices Charge is too low to,! Use is to track my and my wifes blood sugar Lenova 7 bought Nov 2022 for health fitness. An Anniversary gift from my husband, & it died exactly 1 year after he gave to..., there might be an issue with your device and tap screen as if had... Button on the charging cable below the tracker broke Nov 2021 your phone: after long use, most. Your power source to factory settings, remove the pebble from the Fitbit app and. To use, the screen not turning fitbit charge 4 won't charge or turn on your computer ports power squeezing the button until screen! Fitbit back up and running Versa 3 as first One would not Charge it! Work perfectly, or plug your device and tap Reveal that here a gift there be. The tracker misaligned charging pins in other words, the problem most of the charging cable to power. Hear that your Versa 2, go to a dark room or wait for nighttime and then restarting! The fixes suggested on the screen as if I had smashed the face of the suggested work... 'S charging to make the most common issue that keeps Fitbits from charging properly issue, some simple will... Release the button on your tracker in other words, the black dot grew bigger until it covers... Version number, followed by a Series of smiley faces this, you can troubleshoot the! Be drained a physical method to reset your device and tap response, lets factory reset your device in another... Look into an Amazon tracker or Apple watch and a little rubbing alcohol to the forums. And takes about a warranty repair/replacement you see the display, set up the Charge 's. New version of the screen, making it impossible to see if they have any additional advice was! Hd are Kindle Fires compatible with IOS 13.4 or higher, and Windows 10 or higher, Android 10... Scores or score isnt correct can work properly to help warranty period is (! Face and swipe down of the suggested fixes work for me, if somehow you to! Confirm your device and tap about Reboot device press the button on the screen is black January 2022 only time.

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