The call ends with Stevens screaming that she couldn't breathe as the water drowned her. (Facebook/Fort Smith Police Department) An Arkansas woman who called 911 to get help was met with mockery and a lecture by the dispatcher as she was drowning. . Prince William and Kate Middleton are 'likely to join Britain's biggest charities in volunteering during the EPHRAIM HARDCASTLE: King's museum plan for Buckingham Palace. Will you do the same? This material may not be published, broadcast, rewritten, or redistributed. Thanks for contacting us. Debra Stevens, 47, had been delivering newspapers in the early hours of August 24 in Fort Smith, Arkansas, when she accidentally drove into rising flood waters that swept her SUV off the road. Donna is one of the dedicated operators that you would hear on the other end of the phone if you called with a problem in the middle of the night Donna is a professional and dedicated operator that always does an outstanding job. "I don't know why you are freaking out. 5.02am: Responders report they have located the vehicle. She couldve been deemed to have broken human resource standards if shed still been an employee but nothing to merit a measure of discipline as strict as termination, Pitts wrote. Audio recording of the phone call revealed that dispatcher Donna Reneau of Fort Smith, Arkansas, spoke callously to Debbie Stevens, 47, who was on a paper route in the 5800 block of Kinkead Avenue when her car was caught in a flash . Former 911 operator Donna Reneau, who sparked widespread outrage in August for chastising Debra Stevens in her dying moments, still did her job in all of the ways that substantively mattered, officials said in a newly released internal review. 5 Debra's last moments were captured in a chilling 22-minute phone call Credit: Facebook Operator Donna Reneau took that call at 4:38am. Here's what we know about Donna Reneau, the 911 call, and the fallout of her actions. A woman in Arkansas drowned in floodwaters shortly after getting on the phone with an emergency dispatcher who scolded her for driving during the storm. That's because 911 is usually only a number we dial when there is an actual emergency, and when we're in the thick of dealing with a life-threatening crisis, very often our best social graces go out the window. 'They had an incredible amount of difficulty getting to the car because of the flood conditions. Baker also told reporters that the night Stevens drowned was actually the last night Reneau was scheduled to work as a dispatcher because she had quit. So now he is demanding an apology. Stevens repeatedly apologized to the dispatcher, saying she didn't even see the water before she drove into it and that she had never done anything like this before. 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Authorities said that when they did eventually locate her, rising waters made an immediate rescue impossible. An Arkansas 911 dispatcher who scolded a drowning woman telling her to shut up just moments before she died has been cleared of all wrongdoing following an internal investigation, according to reports. According to the news release, When first responders were finally able to reach Mrs. Stevens and extract her from the vehicle, she had tragically succumbed to drowning., Fort Smith Police Chief Danny Baker says the dispatcher that took the 911 of Debra Stevens is not employed with the city anymore. But even in their deepest grief, the family has a message of forgiveness for Reneau. When you call 911, you aren't often worried about being Miss Manners. 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In a desperate panic, Stevens dialed 911 as her car slowly began submerging beneath the oncoming tide, but rather than hear an empathetic and calming voice on the other end of the line she was told by Reneau: 'Ms Debbie you're going to need to shut up' and 'this will teach you next time don't drive in the water'. A 911 dispatcher in Arkansas who was recorded berating a woman as she drowned in August was cleared of all wrongdoing in a recently-completed internal review. Is there maybe things we need to look at in our response? 2023 FOX Television Stations, in the 22-minute 911 call previously released by police, 'Uncaring' 911 dispatcher lectures drowning woman moments before she died, NFL owners to discuss Washington Commanders owner Dan Snyder at upcoming meeting: AP source, Elderly couple dead in possible murder-suicide in Fairfax County: police, Southeast triple shooting suspect identified by police, Wreckage of US Navy submarine from World War II found off Japans coast, U.S. During the 22-minute-long call at 4.38 am, Stevens repeatedly told the emergency worker that the water was rising up past her chest and had filled up the inside of her SUV. 'It's a tragic thing, I understand that. Editor's Note: This article was originally posted on September 2019 and was updated with the latest information. When asked about the morale of her fellow employees, she responded it was "okay," but it would be better if they had a supervisor to check in with. Youre not going to die. Please sign this petition so that we can get Donna Reneau prosecuted for her crimes and bring some peace and closure to the family of Debra Stevens. "I sure will., Reneau, who was working her final shift after giving her notice two weeks notice, told Stevens that authorities will get there when they get there and that she's not going to die, at one point telling her to "shut up. Stevens, 47, drowned as she begged Reneau to send someone to rescue her. Marshals Service involved in fatal shooting in Southeast DC, Porsche carjacked at gunpoint in Dupont Circle: DC Police. Donna Reneau was working her last shift as a dispatcher for the Fort Smith Police Department on Aug. 24 when she received a call from Debra Stevens, according to KFTA-TV. So calm down'. He needs to be fired. When dealing with someone during a critical incident, particularly when the person is in hysterics, it is often necessary to take a stern or commanding tone, or to even raise ones voice, Pitts wrote, according to the Democrat-Gazette. Every police officer on duty is busy on other calls. . Reneau could be heard telling Stevens to stop crying and calm down. Stevens had been. Reneau had submitted her two weeks' notice of resignation earlier in August and was working her last shift as a police dispatcher, according to Fort Smith Interim Police Chief Danny Baker. "I can't swim! https://www.dailycelebuk.com/Lifestyle/Horrifying-911-audio-of-dispatcher-lecturing-woman-before-she-drowns--Daily-Mail-Online.html, If you would like to email Fort Smith Police Department directly, it is at: info@fortsmithpd.org. She told the dispatcher that she could see some people standing on their balcony watching and noted she thought it was 'pretty rude' they weren't helping her. 4.45am: Police unit is dispatched to the scene after clearing previous call. She worked in Fort Smith, Arkansas as a 911 dispatcher. Female carer who bit off part of a pub landlady's ear during vicious bar brawl is jailed for 14 months. Who is Donna Reneau? The face of #EVIL #donnareneau. "I do think that that played a big role in her death," Diane said. FORT SMITH, Ark. 4.41am: Fire department is dispatched to the scene. Oh Baby - two of FOX 5 DC's evening anchors announce they're pregnant. Donna Reneau was working her final shift on August 24 when she received a frantic call from Debra Stevens, 47, having given in her notice two weeks earlier. The content produced by YourTango is for informational and educational purposes only. He suggested that perhaps Reneau underestimated the urgency of the call. I dont know these people, but I do know evil when I hear it, one user commented. (KFSM) New information has been released about a former Fort Smith 911 dispatcher criticized for her interactions with a drowning woman. In the final moments of the call, Stevens started screaming uncontrollably saying her car was starting to move, that she could no longer breathe and the water was sucking her down. However Ive been in communication with the fire department chief, were looking at what we maybe can do to increase training., Baker added that if Reneau, who was a certified employee trainer for the department, were to be disciplined, it would have been more of an evaluation of her rudeness/quality of service.. This story was reported from Cincinnati. As Stevens became more frantic, she kept asking how much longer it would take for first responders to get to her because no one was helping her. Thank you for your dedicated service Donna'! 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