From 2001 to 2010, Leibman held several positions in the Information Technology department, culminating in the position of Vice President, Business Operations Systems from 2006 to 2010. Read more: An airline pilot reveals the meanings of 23 code words passengers don't understand. We are grateful that Kurt has agreed to serve on several critical assignments to help our company through the initial phase of this transformation. Shes a proven leader of high-performing executives and staff with solid business acumen, analytical and negotiation skills, industry connections, and strong partnerships. 3:33 PM on Feb 23, 2023 CST. She has a proven track record of leveraging human capital expertise and business acumen to translate strategic . A Division of NBCUniversal. This team possesses deep intellectual and technical expertise and truly takes the ethos of servant leadership to heart. He began his career with Teach for America in 1999 and taught for three years in Baltimore City Public Schools. please contact our team at Elliott Advocacy through this form. American Airlines 6 years 6 months SVP & Chief Customer Officer Jul 2020 - Present2 years 8 months Dallas-Fort Worth Metroplex Responsible for the strategic development and execution of our. 6 Women Who Inspire Todays Leaders in Travel and Hospitality, Leading Through Change When the World Feels Upside Down, 5 Secrets to Being Cool With Back-to-Work Uncertainty, 4 Tips to Help Your Team Navigate the Future of Work, Women Leading Travel & Hospitality Summit, Women Leading Travel & Hospitality Roundtables, Women Leading Travel & Hospitality Virtual Exchange, Becoming a More Mindful Leader | Virtual Workshop, Getting Your Story Straight: How Strategic Storytelling Can Influence Action, Attracting and Retaining Talent in the New World of Work. There is no question this is a time of unprecedented change. Jessica Tyler Vice President-Operations Innovation & Delivery Earl Barnes Managing Director-Customer Technology Stephen L. Johnson Executive Vice President Vasu Raja Chief Commercial. Why is it taking so long to get a cruise refund? The estimated total pay for a Vice President at Delta Air Lines is $416,109 per year. Executive Vice President and Chief Financial Officer James G. Dempsey has served as our Executive Vice President and Chief Financial Officer since December 2019 and as our Chief Financial Officer since May 2014. Previously, she served as Senior Vice President and Chief Information Officer from January 2012 to November 2015. Shares of American Airlines Group Inc. trade on Nasdaq under the ticker symbol AAL and the company's stock is included in the S&P 500. What could possibly go wrong? Loyalty will be left in the hands of Rick Elieson, currently head of cargo who once ran AA Vacations and for three months worked on the AAdvantage team in 2006. hours: 9:00 a.m. 5:30 p.m. (CT) Monday Friday, Reservations and ticket changes Contact Customer Relations If you wish to send an email to American Airlines Customer Relations directly, we ask that you include your record locator or ticket number, mailing address, flight numbers, origin and destination cities, dates of travel and full explanation of the reason for your contact. Prior to this role, she was Amazons Vice President of Human Resources for North America Customer Fulfillment. 1 Skyview DriveFort Worth, TX 76155https://www.aa.com/, Main: 682-278-9000Toll Free: 800-433-7300, AAdvantage Customer Service: 1-800-882-8880 Prior to that, she served as a partner at Willkie Farr & Gallagher LLP from 2017 to 2019, as Acting General Counsel and Deputy General Counsel for the U.S. Department of the Treasury from 2013 to 2017, and as Deputy General Counsel for the U.S. Department of Energy from 2011 to 2013. Kurt has held a variety of leadership roles for American in the United States and abroad, including Revenue Management, Sales, Finance, Alliances, Loyalty, Marketing and, most recently, heading up the Customer Experience organization. Chief Operating Officer. Chief Customer Officer @ American Airlines 5 free lookups per month. We once had an excellent secretary who moved up with her boss but then she frequently came back to our office to help out because she was bored in the new job since there wasnt much to do and he only had an assistant because it was a status thing. More About Gary . If you send us a letter, keep in mind it may take longer for us to receive it through the mail and our response may be delayed. Rumors have been swirling about which members of top leadership will depart. 800-433-7300, Customer relations fax number: (480) 693-2300, Primary ContactMark EwingDirector, Customer Relations1 Skyview DriveFort Worth, TX 76155[emailprotected], Secondary ContactCaroline TrueloveVice President Reservations and Customer Relations1 Skyview DriveFort Worth, TX 76155[emailprotected], Chief ExecutiveRobert IsomCEO1 Skyview DriveFort Worth, TX 76155[emailprotected]. A monkey could statistically do better. Previously, Gatten was Managing Director and Head of Global Government Relations at JPMorgan Chase & Co. where he led the government relations and policy teams globally, and served as the organizations primary representative before Congress, the White House and international policy-making bodies. Seymour graduated from the United States Military Academy in 1986. Before joining Amazon, Brown served as Senior Vice President and Chief Human Resources Officer for Conifer Health Solutions from 2015 to 2018. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Executive Vice President of Daily Operations Greg Wells is retiring from his current position and will move to an Advisor role, effective March 1. He has held the title of Executive Vice President, Chief Financial Officer since December 2013. Cole Brown is Senior Vice President, Chief People Officer, a position she has held since June 2021. He earned a Bachelor of Science in aeronautical engineering and a Master of Business Administration in finance from the University of Michigan, where he was a catcher for the Wolverine baseball team. These forward-looking statements are based on the Companys current objectives, beliefs and expectations, and they are subject to significant risks and uncertainties that may cause actual results and financial position and timing of certain events to differ materially from the information in the forward-looking statements. Previously, Brown served as a Vice President of Human Resources at Amazon from November 2018 to 2021. Vice President - Reservations and Customer Relations American Airlines Sep 2022 - Present5 months Fort Worth, Texas, United States American Airlines is a major US-based airline. While this can be attributed to a variety of factors, including better weather, the airline also resumed negotiations with its mechanics unions, and won a court order against the alleged slowdown. He earned a bachelors degree in communication from DePauw University and a Master of Business Administration from the University of Georgia. Click OK to log in and restart your reservation.Click Cancel to continue with your reservation without logging in. Priya Aiyar is Senior Vice President, Corporate Affairs and Chief Legal Officer. Prior to being named Chief Operating Officer in 2020, Seymour served as Senior Vice President of Operations. American Airlines Names Alice Curry Vice President of CustomerCare. Its been eight months. Sign up for our newsletter for the latest tech news and scoops delivered daily to your inbox. In 2002, Kerr was promoted to Senior Vice President, Finance, adding responsibility for purchasing and fuel administration. We will miss his contributions and steady leadership. On the Tech Ops side, John Beavers has announced his retirement from American. In 1987, after graduation from U.S. Army Ranger School, he was assigned to the 82nd Airborne Division where he served as a Platoon Leader and Company Executive Officer. Copyright 2022, Proxy Materials & Virtual Shareholder Meeting. Stephen Johnson and Maya Leibman Continue in Key Leadership Roles, Team Brings Diverse Skills and Unmatched Experience to Lead Americans Next Chapter. American Airlines. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Prior to that, she served as a partner at Willkie Farr & Gallagher LLP from 2017 to 2019, as Acting General Counsel and Deputy General Counsel for the U.S. Department of the Treasury from 2013 to 2017, and as Deputy General Counsel for the U.S. Department of Energy from 2011 to 2013. In this role she leads the team responsible for Global Talent and Recruitment, Benefits and Compensation, People Operations and Diversity, Equity and Inclusion. These new early out options, coupled with the reality of becoming a smaller airline on the backside of this pandemic, will change the way we do business. If you send us a letter, keep in mind it may take longer for us to receive it through the mail and our response may be delayed. Airline President Robert Isoms full note to employees about these changes follows: Last week, we launched a voluntary early out program for our management and support staff team members. Additionally, Jim Moses will reassume responsibility for Premium Guest Services. Prior to this role, he was Country Manager for American Express Canada and President and CEO of Amex Bank of Canada. The following individuals will report to David: Kevin Brickner, SVP of Technical Operations; Jim Butler, SVP of Airport Operations; Kimball Stone, SVP of Flight Operations and IOC; Jill Surdek, SVP of Flight Service; and Ron Thomas, VP of Safety. David Seymour is Senior Vice President, Chief Operating Officer. Editorial Note: The opinions, analyses, and evaluations here are mine and not provided by any bank including (but not limited to) American Express, Chase, Citibank, US Bank, Barclays or any other company. Speaking to clients and prospects, the most important value for them is to find the right outcome by using the right strategic business travel partner, selecting the most efficient technology and to have a consultative advisor. Alices extensive experience across American, combined with her passion for customer service, drive for continuous improvement and support for Americans team members, make her the perfect fit for this critical role, Kerry said. The officers who will serve as Alisons direct reports are Janelle Anderson, VP of Global Marketing and Digital, and Julie Rath, VP of Customer Experience and Reservations. Importantly, we are all aligned around the importance welcoming our customers back to an incredibly reliable airline and returning American to profitability as soon as possible. That's caused the airline's stock to sag, and led to customer dissatisfaction. Vice President - Real Estate (813) 870-8789: Laurie Noyes Vice President - Concessions, Commercial Parking and Ground Transportation (813) 554-1447: Veronica Cintron Vice President - Communications (813) 220-4200: Marcus Session Vice President - Information Technology (813) 801-6037: Benjamin Robins Vice President - Maintenance (813) 676-4327 Before that, he worked for four years with Ketchum, a public relations agency. Read more: An off-duty firefighter on a flight to Los Angeles saved a fellow passenger who suffered a cardiac arrest mid-flight and had no pulse for at least 30 minutes. How to enable JavaScript. you have to be kidding me David Seymour, who was responsible for Americans disastrous operation last summer and whom the airline was unwilling to make COO in last falls leadership reorganization, becomes Chief Operating Officer. Parker at his finest hour. Rick Elieson, who took over from Bridget Blaise-Shamai in the huge American Airlines pandemic leadership shuffle, announced his departure has fall. Compensation does not impact the placement of cards in content. Prior to that, Steve served as Senior Vice President and General Counsel at GPA Group PLC and practiced law at the Seattle-based law firm Bogle & Gates. Steve Johnsonwill undertake a new strategic advisory role focused on strategy development, economics and competition issues, corporate governance and ESG, and corporate development. Aiyar holds a Juris Doctor from Yale Law School, a masters degree from the University of Oxford and a bachelors degree from Harvard University. FORT WORTH, Texas , Jan. 26, 2023 (GLOBE NEWSWIRE) -- American Airlines Group Inc. (NASDAQ: AAL) today reported its fourth-quarter and full-year 2022 financial results, including: Fourth-quarter and full-year net income of $803 million and $127 million , or $1.14 per diluted share and $0.19 per. Tammy Romo. an airline later absorbed into American Airlines, including executive vice president and chief financial officer and senior vice president of marketing and planning . Phoenix, AZ 85034 Maya Leibman will continue serving as Executive Vice President and Chief Information Officer, leading all technology efforts for the airline, including the organizations next-generation strategic initiatives. Don Casey is leaving as Senior Vice President of Revenue Management, so Vasu Raja who runs network planning gets revenue added to his purview. Aiyar holds a Juris Doctor from Yale Law School, a masters degree from the University of Oxford and a bachelors degree from Harvard University. These forward-looking statements may be identified by words such as may, will, expect, intend, anticipate, believe, estimate, plan, project, could, should, would, continue, seek, target, guidance, outlook, if current trends continue, optimistic, forecast and other similar words. Read more: The American Airlines mechanic accused of sabotaging a plane pleaded not guilty, days after a judge excoriated him in court amid alleged terrorism ties. The Investor Relations website contains information about United Airlines Holdings, Inc.'s business for stockholders, potential investors, and financial analysts. Glen was previously Executive Vice President and Chief Revenue Officer. Each of these individuals has played a key part in Americans recovery through the pandemic and Im excited to work with them as we lead American forward into 2022 and beyond. . Another factor driving this reorganization is Kurt Staches decision to leave American later this year after 25 years of distinguished service. 2023 CNBC LLC. He began his undergraduate education at the University of Washington and earned a Bachelor of Arts in economics from California State University, Sacramento. Truelove describes herself as an organizational leader and influencer who develops and executes collaborative, complex strategies consistently resulting in high performance globally, across end-to-end customer experience support services. David will continue to lead Technical Operations, Airport Operations, the Integrated Operations Center (IOC), Flight and Safety and will add the Flight Service team to his group. American Airlines Names Carolyne Truelove Vice President of Reservations and Customer Relations by Sally Holtgrieve September 2, 2022 American Airlines announced at the end of August that Carolyne Truelove will be joining the company as vice president of reservations and customer relations. He finished his active service in 1991 as the Operations Officer for the U.S. Army Parachute Team Golden Knights. Seymour is an executive sponsor for Americans Veteran & Military Employee Business Resource Group, an employee-led organization that supports veterans, current military service members and their families. Were always here to help. . Data is a real-time snapshot *Data is delayed at least 15 minutes. Imagine if AA had the sense to thin its management ranks during its bankruptcy? In these roles, DeFeo has been responsible for all of Americans internal and external communications, team member recognition programs, leadership development and community affairs. Box 619616 Dallas/Fort Worth Airport, TX 75261-9616. investor.relations@aa.com (682) 278-0999 Vrbo offered a refund after my husband lost his job. Hack For Finding Virgin And Delta Award Space [Roundup], Southwest Airlines Has 3 New Promotions To Score Elite Status Faster, Hyatt Changing Award Prices, With U.S. Hotels, All-Inclusives And Luxury Properties Costing More Points. Can a vacation rental host cancel my stay and keep my money? As we go forward, we will align ourselves around three outstanding leaders and the imperatives they will support. Managements Discussion and Analysis of Financial Condition and Results of Operations and Part II, Item 1A. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. Since Alisons arrival in 2016, she has revitalized our Sales organization and demonstrated the leadership traits that produce a collaborative, winning team. Seymour holds a Bachelor of Science degree in mathematical science of operations research from the U.S. Military Academy and a Master of Management degree in marketing and transportation from Northwestern Universitys Kellogg School of Management. Vice President - Backcountry Aviation, Inc. . In this structure, we will be combining the reporting lines of Cargo and parts of the Customer Experience Innovation and Delivery group into a new organization reporting to Jessica Tyler, who has been named President of Cargo and VP of Airport Excellence. Frankfurt am Main, Hesse, Germany. But fewer than half have been on regional carriers in 2022. Required fields are marked *. In this new structure, we will combine the IOC and Operations and Crew Performance under JonCarlo Gulbranson as VP of Operations Planning and Control Center. 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